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Retail Operations Manager Jobs in Victoria, BC (NOW HIRING)

Operations Manager Position Summary The Operations Manager is responsible for the planning, coordination, and execution of all operational activities at Harbour Door Services, including installation ...

Operations Manager

Victoria, BC · On-site

CA$60K - CA$65K/yr

Branch Operations Manager Full-Time | Reports to Regional Manager | Victoria, BC Lead the team that delivers exceptional moving experiences in Victoria! As Branch Operations Manager, you'll oversee ...

Operations Manager

Victoria, BC · On-site

CA$60K - CA$65K/yr

Branch Operations Manager Full-Time | Reports to Regional Manager | Victoria, BC Lead the team that delivers exceptional moving experiences in Victoria! As Branch Operations Manager, you'll oversee ...

Community Operations Manager

Victoria, BC · On-site

CA$56K - CA$70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

COMMUNITY OPERATIONS MANAGER Amica Somerset House Full Time Amica embraces pay-for-performance compensation philosophy and offers a competitive total compensation package designed to reward ...

We are looking for a Retail Assistant Store Manager who thrives in an energetic retail environment ... store operations including merchandising, scheduling, and inventory, and ensuring the store ...

We are looking for a Retail Assistant Store Manager who thrives in an energetic retail environment ... store operations including merchandising, scheduling, and inventory, and ensuring the store ...

We are looking for a Retail Assistant Store Manager who thrives in an energetic retail environment ... store operations including merchandising, scheduling, and inventory, and ensuring the store ...

We are looking for a Retail Assistant Store Manager who thrives in an energetic retail environment ... store operations including merchandising, scheduling, and inventory, and ensuring the store ...

Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... Evaluates operations and seeks opportunities to continuously improve processes and services.

Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... Evaluates operations and seeks opportunities to continuously improve processes and services.

Retail Store Manager

Victoria, BC · On-site

  • Medical

  • Retirement

  • PTO

Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... Evaluates operations and seeks opportunities to continuously improve processes and services.

Retail Store Manager

Victoria, BC

$65K - $123K/yr

  • Medical

  • Retirement

  • PTO

Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... Evaluates operations and seeks opportunities to continuously improve processes and services.

Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... Evaluates operations and seeks opportunities to continuously improve processes and services.

Retail Store Manager

Victoria, BC · On-site

$65K - $123K/yr

  • Medical

  • Retirement

  • PTO

Retail Store Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together ... Evaluates operations and seeks opportunities to continuously improve processes and services.

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Retail Operations Manager information

What does a retail operations manager do?

A Retail Operations Manager oversees the daily operations of retail stores to ensure efficiency, profitability, and a positive customer experience. They are responsible for managing staff, optimizing store layouts, monitoring inventory, and implementing company policies. Additionally, they analyze sales data, handle budgeting, and work to improve store performance by setting targets and motivating teams. Their role is crucial in maintaining smooth store operations and achieving business goals.

What are the key skills and qualifications needed to thrive as a retail operations manager, and why are they important?

To thrive as a Retail Operations Manager, you need strong leadership, inventory management, and sales analysis skills, typically supported by a degree in business or retail management and relevant retail experience. Familiarity with POS systems, inventory management software, and scheduling tools is crucial for overseeing daily operations. Exceptional communication, problem-solving, and team-building abilities help drive staff performance and customer satisfaction. These skills ensure efficient store operations, sustained profitability, and a positive customer experience in a competitive retail environment.

What are some common challenges faced by retail operations managers, and how can they effectively address them?

Retail Operations Managers often face challenges such as balancing staff scheduling, ensuring consistent customer service, and managing inventory levels to meet demand without overstocking. Additionally, they must adapt quickly to changing sales trends and resolve issues that arise on the sales floor. Success in this role typically depends on strong communication skills, effective delegation, and the ability to analyze sales data to make informed operational decisions. Building strong relationships with both team members and vendors also plays a key role in overcoming these challenges.

What is the difference between Retail Operations Manager vs Retail Store Supervisor?

AspectRetail Operations ManagerRetail Store Supervisor
ResponsibilitiesOversees multiple store operations, manages staff, develops sales strategies, and ensures company policies are followedManages daily store activities, supervises staff, and ensures customer satisfaction within a single store
Required CredentialsTypically requires a bachelor's degree in business or related field; experience in retail managementHigh school diploma or equivalent; experience in retail preferred
Work EnvironmentCorporate office and multiple retail locationsSingle retail store
Industry UsageCommonly employed in retail chains and large retail companiesFound in individual retail stores and small chains

The Retail Operations Manager focuses on overseeing multiple stores and strategic planning, while the Retail Store Supervisor manages daily store operations and staff within a single location. Both roles require retail experience, but the Operations Manager typically has broader responsibilities and higher-level credentials.

More about Retail Operations Manager jobs

What cities near Victoria, BC are hiring for Retail Operations Manager jobs?

Cities near Victoria, BC with the most Retail Operations Manager job openings:

Infographic showing various Retail Operations Manager job openings in Victoria, BC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Full-time

Re-posted 28 days ago


Job description

Operations Manager


Position Summary

The Operations Manager is responsible for the planning, coordination, and execution of all operational activities at Harbour Door Services, including installation, service, scheduling, purchasing, and health & safety. Reporting to the Branch Manager, this role ensures that all work is completed safely, efficiently, and to a high standard of quality, while supporting the successful delivery of projects and service commitments. The Operations Manager plays a critical role in translating sales into execution, ensuring a consistent and high-quality customer experience. The Operations Manager is responsible for ensuring that all work is executed safely, efficiently, and to a high standard, supporting the overall success and reputation of Harbour Door Services.


Responsibilities

Operations Leadership & Execution

  • Lead all operational activities including installation, service and maintenance, and project execution
  • Ensure work is completed safely, efficiently, and in accordance with company standards

Scheduling & Resource Management

  • Oversee scheduling of installation and service work
  • Allocate labour, equipment, and resources to meet project timelines and customer expectations
  • Monitor workflow and adjust priorities as required

Project & Service Delivery

  • Ensure smooth execution of projects from handoff through completion
  • Work closely with Sales and Estimating to ensure clarity of scope and requirements
  • Monitor project progress, quality, and timelines
  • Resolve operational issues and escalate where required

Team Leadership & Development

  • Lead and manage operational team members including Project Manager, Sales & Service Coordinators, Installers/Technicians, and Warehouse Coordinator
  • Provide coaching, direction, and performance management
  • Support training and development of technical staff

Purchasing & Inventory Coordination

  • Oversee purchasing of materials, equipment, and supplies
  • Ensure materials are available to support scheduled work
  • Work with suppliers to manage lead times and costs

Health, Safety & Compliance

  • Lead and enforce health and safety practices across all operations
  • Ensure compliance with applicable regulations and company policies
  • Promote a strong safety culture across the team

Quality & Customer Experience

  • Ensure high standards of workmanship and quality control
  • Address and resolve service issues and customer concerns
  • Support a positive customer experience through effective execution

Cross-Functional Coordination

  • Work closely with the Branch Manager and Sales team to align sales commitments with operational capacity
  • Provide input on scheduling, feasibility, and execution planning


Qualifications & Experience

  • 5-10 years of experience in construction, service, or installation-based operations
  • Experience managing teams in a field or shop environment
  • Strong understanding of scheduling, project coordination, and service delivery
  • Experience in overhead doors, construction, or related trades is an asset
  • Knowledge of health and safety practices and requirements


Key Competencies

  • Operational leadership and execution
  • Planning and organization
  • Team leadership and development
  • Problem-solving and decision-making
  • Quality and customer focus
  • Safety leadership


Working Conditions

  • Based in Victoria, BC
  • Combination of office, shop, and field-based work
  • Regular interaction with crews, customers, and suppliers