Retail Operations Manager Jobs in Austin, TX (NOW HIRING)

Retail Leadership & Operations 

• Provide direct leadership, coaching, and support to all Retail Managers.  

• Establish and maintain operational standards, policies, and procedures across all retail locations.  

• Drive consistent execution of company initiatives, promotions, and strategic objectives.  

• Monitor and improve store performance through KPI analysis and action planning.  

• Conduct regular store visits and operational audits to ensure compliance and operational excellence.  

• Develop and implement strategies to improve sales, productivity, profitability, and customer satisfaction.  

• Partner with cross-functional departments to ensure stores are adequately supported and aligned with organizational goals.  

Team Leadership & Development 

• Recruit, develop, and retain high-performing retail leadership teams.  

• Conduct regular one-on-one meetings, performance reviews, and development planning with Retail Managers.  

• Create succession plans and identify future leaders within the retail organization.  

• Foster a culture of accountability, engagement, teamwork, and continuous improvement.  

• Ensure consistent application of company policies and performance management practices.  

Customer Experience 

• Champion an exceptional customer experience across all retail locations.  

• Analyze customer feedback and identify opportunities for improvement.  

• Develop initiatives that increase customer loyalty, retention, and satisfaction.  

• Ensure retail teams maintain professional, knowledgeable, and service-oriented interactions with customers.  

Financial & Business Management 

• Monitor and analyze sales performance, labor costs, inventory metrics, and other operational KPIs.  

• Develop action plans to achieve revenue, profitability, and operational goals.  

• Partner with Finance and HR to manage budgets, staffing plans, and labor utilization.  

• Utilize data and reporting tools to identify trends and drive business decisions.  

Compliance & Risk Management 

• Ensure compliance with all company policies, regulatory requirements, and industry standards.  

• Maintain adherence to state and local regulations applicable to retail operations.  

• Partner with Compliance, Security, and Operations teams to mitigate risk and address operational concerns.  

• Conduct investigations and corrective action processes as needed.  

Inventory & Operational Controls 

• Collaborate with Inventory, Fulfillment, and Operations teams to ensure product availability and inventory accuracy.  

• Monitor inventory trends and implement corrective actions to minimize shrinkage and operational losses.  

• Ensure stores follow established inventory handling, cash management, and security procedures. 

Required 

• Bachelor's degree in Business Administration, Retail Management, Operations Management, or related field; equivalent experience may be considered.  

• 5+ years of multi-unit retail leadership experience.  

• 3+ years of direct people leadership experience managing managers.  

• Demonstrated success leading multiple retail locations and achieving operational goals.  

• Strong understanding of retail operations, workforce management, inventory control, and customer service.  

• Experience analyzing KPIs and translating data into actionable business strategies.  

• Excellent communication, coaching, and leadership skills.  

• Ability to travel regularly between retail locations.  

Preferred 

• Experience in highly regulated industries such as healthcare, pharmacy, medical cannabis, alcohol, or other compliance-driven retail environments.  

• Experience supporting retail growth, new store openings, or multi-site operations.  

• Familiarity with POS systems, workforce management platforms, and retail reporting tools.  

• Knowledge, Skills & Abilities 

• Strong leadership and team development capabilities.  

• Ability to influence and build relationships across all levels of the organization.  

• Strategic thinker with strong problem-solving skills.  

• Excellent organizational and project management abilities.  

• Ability to manage multiple priorities in a fast-paced environment.  

• Strong financial acumen and business judgment.  

• Commitment to delivering exceptional customer experiences.