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Retail Operation Manager Jobs in Quebec (NOW HIRING)

Ardene

Operational Excellence Manager

Laval, QC · On-site

Our journey is ongoing in this new era of retail, as we focus more than ever before on customer ... The Operations Manager will lead initiatives that enhance consistency, efficiency, and execution ...

Fuze HR Solutions Inc.

CA$70K - CA$87K/yr

Une entreprise canadienne bien établie dans le secteur du retail mode et lifestyle est ... Tu travailleras en étroite collaboration avec les équipes magasins, les Store Managers, les ...

LocalJobShop.ca

Operational Specialist

Laval, QC

In 1982, we started as an accessories and jewelry retailer. Today, we're on a whole new level, with ... You will be responsible for managing key tools and processes that ensure stores have the ...

Ardene

Operational Specialist

Laval, QC · On-site

In 1982, we started as an accessories and jewelry retailer. Today, we're on a whole new level, with ... You will be responsible for managing key tools and processes that ensure stores have the ...

KNAPP

Manager Site Operations

Varennes, QC · On-site

... retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 ... Lead and manage a team to provide first-class maintenance; support in the operation and maintenance ...

Staples Canada ULC

Some of what you will do As an Assistant Manager, you will enable operational and sales excellence ... Some of what you need * 2-3 years of retail management experience, with direct accountability for ...

Staples Canada ULC

Retail Assistant Manager

Laval, QC · On-site

Some of what you will do As an Assistant Manager, you will enable operational and sales excellence ... Some of what you need * 2-3 years of retail management experience, with direct accountability for ...

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Retail Operation Manager information

What does a retail operation manager do?

A Retail Operation Manager oversees the daily operations of retail stores to ensure they run smoothly and efficiently. Their responsibilities include managing staff, optimizing store layouts, monitoring inventory, implementing sales strategies, and ensuring excellent customer service. They also analyze sales data, address operational issues, and work to improve overall store performance. Ultimately, their goal is to maximize profitability while maintaining a positive shopping experience for customers.

What are the key skills and qualifications needed to thrive as a retail operation manager, and why are they important?

To excel as a Retail Operation Manager, you need strong leadership abilities, business acumen, and experience in retail management, often supported by a degree in business or a related field. Familiarity with inventory management systems, point-of-sale (POS) software, and retail analytics tools is typically required. Outstanding communication, problem-solving, and customer service skills help drive team performance and customer satisfaction. These competencies are crucial for optimizing store operations, achieving sales targets, and ensuring a positive shopping experience.

What are some common challenges faced by a retail operation manager, and how can they be effectively managed?

Retail Operation Managers often encounter challenges such as balancing staffing needs with budget constraints, ensuring consistent customer service, and adapting to rapidly changing inventory demands. Effective communication with team members and leveraging data analytics for inventory management can help address these issues. Additionally, fostering a collaborative environment and providing ongoing training can improve staff performance and morale, leading to smoother store operations.

What is the difference between Retail Operation Manager vs Retail Store Supervisor?

AspectRetail Operation ManagerRetail Store Supervisor
ResponsibilitiesOversees multiple stores, manages operations, staff, and sales strategiesManages daily store activities, supervises staff, ensures customer satisfaction
Required CredentialsExperience in retail management, leadership skills, sometimes a degree in businessExperience in retail, strong communication skills, often high school diploma or equivalent
Work EnvironmentCorporate offices and multiple retail locationsSingle retail store environment
Industry UsageCommon in retail chains and large retail companiesCommon in individual retail stores and small chains

The Retail Operation Manager typically oversees multiple stores and focuses on strategic management, while the Retail Store Supervisor handles daily store operations and staff supervision. Both roles require retail experience, but the manager position involves broader responsibilities and higher-level decision-making.

Is a retail operation manager a high paying job?

A retail operation manager typically earns a salary that is competitive within the retail industry, with pay levels varying based on experience, location, and company size. In general, it is considered a mid- to high-level management position with the potential for higher compensation with additional skills and certifications. However, it may not be classified as a high-paying role compared to executive-level positions.
Retail Operation Manager jobs near you
Infographic showing various Retail Operation Manager job openings in Quebec as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution.

Director Retail Operations & Strategic Partnerships

Laval, QC

PGW Auto Glass
Wholesale • 501 - 1,000 employees
Learn more about PGW Auto Glassexternal

Full-time

Re-posted 26 days ago

PGW Auto Glass rating

4.9

Company rating: 4.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Position Title

Director Retail Operations & Strategic Partnerships

Reports To

Head Of Retail Canada 

Location

Canada East — regional role based in Quebec/Eastern Canada, with travel across the region (estimated 40%)

Role Summary

Director Retail Operations & Strategic Partnerships is accountable for the operational, financial, and people performance of all retail locations within the Eastern Canada region. This role translates national retail strategy into consistent regional execution, ensures strong P&L performance at the regional level, and builds a high-performing team of Regional and Branch Managers.

As a key leader in the new Retail Division, the Regional Director drives operational excellence, safety, customer experience, and profitable growth while acting as the primary link between store-level execution and national retail leadership.

Building and cultivating strategic partnerships across the Insurance, Fleet, and Dealership channels will be critical to the success of this role.
 

Key Responsibilities

 Operational Leadership

  • Lead and oversee all retail operations within the Canada East region, ensuring consistent execution of operating standards, policies, and procedures across all locations 
  • Drive performance against key operational KPIs including sales, margin, labor efficiency, customer satisfaction, and safety
  • Ensure compliance with all regulatory, safety, and company standards across the region.
  • Identify operational gaps and implement corrective actions to improve consistency and results across locations.
  • Standardize operational processes in alignment with the national strategic plan, improving documentation and strengthening communication and follow-up across the retail network
  • Support commercial retail operations in coordination with the Sr Technical Director, aligning technical and retail execution.
  • Coordinate retail initiatives and project execution by tracking timelines, deliverables, responsibilities, and required follow-ups.

Financial & P&L Accountability

  • An and manage the regional P&L, including revenue, cost control, labor management, and contribution margin.
  • Partner with Finance to review regional performance, forecasts, and corrective action plans.
  • Identify and execute productivity, cost-reduction, and margin-improvement initiatives.
  • Support budgeting and forecasting processes aligned with national retail objectives.

People Leadership & Talent Development

  • Lead, coach, and develop Regional Managers and Branch Managers to build a strong leadership pipeline.
  • Establish clear accountability, performance expectations, and succession plans within the region
  • Support recruitment, onboarding, and ongoing development of retail leadership and frontline teams.
  • Foster a culture of accountability, operational discipline, customer focus, and continuous improvement.

Customer Experience & Growth

  • Ensure an exceptional and consistent customer experience across all retail locations in the region.
  • Partner with Sales and Marketing to support customer acquisition, retention, and local growth initiatives.
  • Support new store openings, relocations, consolidations, and optimization initiatives within the region.
  • Actively monitor customer feedback and NPS results, ensuring action plans are in place where required.
  • Build and nurture strategic partnerships across the Insurance, Fleet, and Dealership channels to drive customer acquisition and long-term growth.

Health, Safety & Compliance 

  • Champion a strong health and safety culture, ensuring all locations meet occupational health and safety obligations and PGW standards.
  • Ensure adherence to provincial regulatory requirements across the Eastern Canada region.

    CrossFunctional Collaboration

    • Work closely with Supply Chain, Sales, HR, Finance, and Safety teams to ensure alignment and effective execution.
    • Serve as the regional retail liaison for national initiatives, pilots, and change management efforts
    • Ensure clear and effective communication between national retail leadership and regional/store teams.
    • Take on additional tasks and responsibilities as required to support evolving business needs and as assigned by direct management.

    Qualifications & Experience

    • 8+ years of progressive leadership experience in multi-site retail or service operations.
    • Proven experience managing regional or multi-location operations with direct P&L responsibility
    • Strong people-leadership skills with demonstrated success leading leaders.
    • Solid financial acumen with experience using data to drive decisions.
    • Hands-on, execution-focused leadership style with the ability to operate both strategically and tactically.
    • Bilingual (English and French) required, given the Quebec and Eastern Canada scope of the role.
    • Post-secondary education in Business, Operations Management, or a related field; MBA or equivalent experience an asset. 
    • Willingness and ability to travel within the assigned region (up to an estimated 40%), including a valid driver's license. 

    Success in This Role Looks Like

    • Consistent operational performance and KPI execution across all Canada East retail locations.
    • Strong regional financial results with improving margins and cost control.
    • High employee engagement, strong leadership bench, and low regretted turnover.
    • Improved customer satisfaction and NPS across the region.
    • A scalable, well-controlled regional platform that supports national retail growth.

    Working Conditions 

    • Combination of office, retail/branch, and remote work with regular regional travel.
    • Occasional exposure to retail/warehouse environments; may require standing and site walk-throughs during location visits.

    What PGW Auto Glass employees say

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