Includes working alerts, dispute cases and inbound call inquiries supporting the customer, retail partner and bank transfers. Fraud Detection, Fraud Communication, and Domestic Collections functions ...
Includes working alerts, dispute cases and inbound call inquiries supporting the customer, retail partner and bank transfers. Fraud Detection, Fraud Communication, and Domestic Collections functions ...
Includes working alerts, dispute cases and inbound call inquiries supporting the customer, retail partner and bank transfers. Fraud Detection, Fraud Communication, and Domestic Collections functions ...
Includes working alerts, dispute cases and inbound call inquiries supporting the customer, retail partner and bank transfers. Fraud Detection, Fraud Communication, and Domestic Collections functions ...
Includes working alerts, dispute cases and inbound call inquiries supporting the customer, retail partner and bank transfers. Fraud Detection, Fraud Communication, and Domestic Collections functions ...
Includes working alerts, dispute cases and inbound call inquiries supporting the customer, retail partner and bank transfers. Fraud Detection, Fraud Communication, and Domestic Collections functions ...
Includes working alerts, dispute cases and inbound call inquiries supporting the customer, retail partner and bank transfers. Fraud Detection, Fraud Communication, and Domestic Collections functions ...
Includes working alerts, dispute cases and inbound call inquiries supporting the customer, retail partner and bank transfers. Fraud Detection, Fraud Communication, and Domestic Collections functions ...
Includes working alerts, dispute cases and inbound call inquiries supporting the customer, retail partner and bank transfers. Fraud Detection, Fraud Communication, and Domestic Collections functions ...
Includes working alerts, dispute cases and inbound call inquiries supporting the customer, retail partner and bank transfers. Fraud Detection, Fraud Communication, and Domestic Collections functions ...
Includes working alerts, dispute cases and inbound call inquiries supporting the customer, retail partner and bank transfers. Fraud Detection, Fraud Communication, and Domestic Collections functions ...
Includes working alerts, dispute cases and inbound call inquiries supporting the customer, retail partner and bank transfers. Fraud Detection, Fraud Communication, and Domestic Collections functions ...
Be Seen First
Associate Attorney
Royal Oak, MI · On-site
$100K - $140K/yr
Represent clients in misdemeanor and felony matters from arraignment through trial and sentencing -- including OWI/DUI, drug crimes, firearms offenses, retail fraud, disorderly conduct, sex crimes ...
Quick apply
Be Seen First
Associate Attorney
Royal Oak, MI · On-site
$100K - $140K/yr
Represent clients in misdemeanor and felony matters from arraignment through trial and sentencing -- including OWI/DUI, drug crimes, firearms offenses, retail fraud, disorderly conduct, sex crimes ...
Retail Support Specialist
Traverse City, MI · On-site
$26/hr
Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...
Quick apply
Retail Support Specialist
Traverse City, MI · On-site
$26/hr
Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...
Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...
Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...
Retail Support Specialist
Traverse City, MI · On-site
$26/hr
Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...
Retail Support Specialist
Traverse City, MI · On-site
$26/hr
Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... Work closely with cross-functional teams such as technical support, billing, fraud, customer care ...
Assistant Retail Manager
Farmington Hills, MI · On-site
$29K - $38K/yr
Follow loss-prevention and fraud-control procedures Quality Control * Inspect incoming garments for ... Prior retail, customer service, or dry cleaning experience preferred * Supervisory or team lead ...
Quick apply
Assistant Retail Manager
Farmington Hills, MI · On-site
$29K - $38K/yr
Follow loss-prevention and fraud-control procedures Quality Control * Inspect incoming garments for ... Prior retail, customer service, or dry cleaning experience preferred * Supervisory or team lead ...
Assistant Retail Manager
Farmington Hills, MI · On-site
$29K - $38K/yr
Follow loss-prevention and fraud-control procedures Quality Control * Inspect incoming garments for ... Prior retail, customer service, or dry cleaning experience preferred * Supervisory or team lead ...
Quick apply
Assistant Retail Manager
Farmington Hills, MI · On-site
$29K - $38K/yr
Follow loss-prevention and fraud-control procedures Quality Control * Inspect incoming garments for ... Prior retail, customer service, or dry cleaning experience preferred * Supervisory or team lead ...
Asset Protection Associate
Troy, MI · On-site
$21.53 - $26.91/hr
... retailers and real estate assets. As an Asset Protection Associate you will work as a member of our Loss Prevention team to prevent losses from external and internal theft and fraud. You will work on ...
Asset Protection Associate
Troy, MI · On-site
$21.53 - $26.91/hr
... retailers and real estate assets. As an Asset Protection Associate you will work as a member of our Loss Prevention team to prevent losses from external and internal theft and fraud. You will work on ...
Asset Protection Associate
Roseville, MI · On-site
$15 - $20/hr
Shrink Observer Observes activities to detect theft, fraud, or suspicious activity; collects ... years retail work experience/Asset Protection/Security or equivalent leadership experience ...
Asset Protection Associate
Roseville, MI · On-site
$15 - $20/hr
Shrink Observer Observes activities to detect theft, fraud, or suspicious activity; collects ... years retail work experience/Asset Protection/Security or equivalent leadership experience ...
Asset Protection Associate - Westland Shopg Cntr
Westland, MI · On-site
$15.25 - $20.25/hr
Shrink Observer Observes activities to detect theft, fraud, or suspicious activity; collects ... years retail work experience/Asset Protection/Security or equivalent leadership experience ...
Asset Protection Associate - Westland Shopg Cntr
Westland, MI · On-site
$15.25 - $20.25/hr
Shrink Observer Observes activities to detect theft, fraud, or suspicious activity; collects ... years retail work experience/Asset Protection/Security or equivalent leadership experience ...
Asset Protection Associate - Twelve Oaks Mall
Novi, MI · On-site
$15.50 - $20.75/hr
Reports suspected fraud (i.e., credit/check and refund fraud) and infractions of company policy to ... years retail work experience/Asset Protection/Security or equivalent leadership experience ...
Asset Protection Associate - Twelve Oaks Mall
Novi, MI · On-site
$15.50 - $20.75/hr
Reports suspected fraud (i.e., credit/check and refund fraud) and infractions of company policy to ... years retail work experience/Asset Protection/Security or equivalent leadership experience ...
Asset Protection Associate - Oakland Mall
Troy, MI · On-site
$15.50 - $20.50/hr
Reports suspected fraud (i.e., credit/check and refund fraud) and infractions of company policy to ... years retail work experience/Asset Protection/Security or equivalent leadership experience ...
Asset Protection Associate - Oakland Mall
Troy, MI · On-site
$15.50 - $20.50/hr
Reports suspected fraud (i.e., credit/check and refund fraud) and infractions of company policy to ... years retail work experience/Asset Protection/Security or equivalent leadership experience ...
Asset Protection Associate - Fairlane Town Center
Dearborn, MI · On-site
$15.25 - $20.25/hr
Reports suspected fraud (i.e., credit/check and refund fraud) and infractions of company policy to ... years retail work experience/Asset Protection/Security or equivalent leadership experience ...
Asset Protection Associate - Fairlane Town Center
Dearborn, MI · On-site
$15.25 - $20.25/hr
Reports suspected fraud (i.e., credit/check and refund fraud) and infractions of company policy to ... years retail work experience/Asset Protection/Security or equivalent leadership experience ...
Asset Protection Associate - Woodland Shopg Cntr
Grand Rapids, MI · On-site
$15.25 - $20.50/hr
Reports suspected fraud (i.e., credit / check and refund fraud) and infractions of company policy ... years retail work experience/Asset Protection/Security or equivalent leadership experience ...
Asset Protection Associate - Woodland Shopg Cntr
Grand Rapids, MI · On-site
$15.25 - $20.50/hr
Reports suspected fraud (i.e., credit / check and refund fraud) and infractions of company policy ... years retail work experience/Asset Protection/Security or equivalent leadership experience ...
Asset Protection Associate - Southland S/C
Taylor, MI · On-site
$15.25 - $20.50/hr
Reports suspected fraud (i.e., credit/check and refund fraud) and infractions of company policy to ... years retail work experience/asset protection/security or equivalent leadership experience ...
Asset Protection Associate - Southland S/C
Taylor, MI · On-site
$15.25 - $20.50/hr
Reports suspected fraud (i.e., credit/check and refund fraud) and infractions of company policy to ... years retail work experience/asset protection/security or equivalent leadership experience ...
Retail Fraud information
What is the difference between Retail Fraud vs Loss Prevention Officer?
| Aspect | Retail Fraud | Loss Prevention Officer |
|---|---|---|
| Primary Focus | Detecting and investigating fraudulent activities such as shoplifting, return fraud, and employee theft | Preventing theft, reducing inventory loss, and ensuring store security |
| Required Skills | Analytical skills, knowledge of fraud schemes, surveillance techniques | Security procedures, surveillance, conflict resolution |
| Work Environment | Retail stores, warehouses, online platforms | Retail stores, security offices, warehouses |
| Common Certifications | Loss prevention certifications, security licenses | Loss prevention certifications, security licenses |
Retail Fraud specialists focus on identifying and investigating fraudulent activities within retail settings, while Loss Prevention Officers work to prevent theft and secure the store environment. Both roles require similar skills and certifications, but their primary responsibilities differ: one targets fraud detection, the other theft prevention.
What is retail fraud?
Is working in retail fraud a good career?
What are some common challenges faced by professionals in retail fraud prevention, and how can they be addressed?
What are the key skills and qualifications needed to thrive in retail fraud, and why are they important?

Full-time
Posted 9 days ago
Fifth Third Bank rating
7.5
Based on 113 frontline employees who took The Breakroom Quiz
105th of 170 rated banks
Job description
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
The Fraud Analyst I is a cross functional position within Fraud Operations. Fraud Analyst Is can support the Fraud Detection, Fraud Communication, and Domestic Collections teams based on staffing and business needs.
Fraud Detection - Responsible for analyzing and decisioning alerts on fraud detection systems to determine what actions need to be taken (e.g., placing holds, opening cases, etc.). Fraud Detection responsibilities includes both verbal and written communication to internal and external customers.
Fraud Communication - Responsible for handling direct communications with bank customers, bank employees, and offshore fraud call service partners. Communications are handled via phone calls (customer, bank employees, offshore partner) and chat (Retail bank employees and offshore partner).
Domestic Collections - Responsible for processing and decisioning fraud check dispute claims. Includes working alerts, dispute cases and inbound call inquiries supporting the customer, retail partner and bank transfers.
Fraud Detection, Fraud Communication, and Domestic Collections functions require attention to detail, multi-tasking, communication, and critical thinking skills. Fraud Analyst Is also assist Fraud Operations leadership in developing policies and procedures to enhance processes and reduce fraud risk.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Review, analyze, and decision fraud detection system alerts in accordance with the Fraud Department's policies, processes, and procedures.
- Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed.
- Open and prep fraud cases.
- Appropriately escalate matters associated with fraud activity that warrant engagement to supervisory staff.
- Provide fraud-related support and work with the first line of defense for the Bank.
- Work with various business units to understand the alerted activity and ensure compliance with laws.
- Meet scheduling and time tracking expectations to support performance tracking.
- Meet performance, quality, and customer service standards.
- Perform other duties as required.
SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
- One to three years of experience in fraud, banking, investigative work, or a related field preferred.
- Associate's degree or equivalent work experience.
- Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
- Strong oral and written communication skills; ability to communicate effectively verbally and in writing with internal and external customers on fraud related matters.
- Functional understanding of federal and state laws and regulations related to fraud as well as functional understanding of bank fraud industry trends.
- Proactive in identifying potential concerns and following-up to resolve such issues.
- Excellent teamwork, interpersonal, and relationship building skills.
- Ability to make decisions or know when to escalate matters to management.
- Ability to collaborate with others, initiate action, adapt to change, and accept challenging assignments.
- Ability to communicate effectively with management.
- Ability to work independently and complete assigned work in a timely and accurate manner.
- Proficiency with Microsoft Office Suite.
#LI-GM1
WORKING CONDITIONS:
- Position is on-site.
- Normal office environment with little exposure to dust, noise, temperature, and the like.
- Extended viewing of a LED/LCD computer monitor.
Fraud Analyst 1-M-F 8:00 AM- 5:00 PM
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Farmington Hills, Michigan 48331-3552
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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About Fifth Third Bank
Sourced by ZipRecruiter
Fifth Third Bank, National Association established in 1858, is a diversified financial services company headquartered in Cincinnati, Ohio. Fifth Third is among the largest money managers in the Midwest. It operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management.
Industry
Finance and insurance
Company size
10,000+ Employees
Headquarters location
Cincinnati, OH, US
Year founded
1858