ZipRecruiter

Log In

1

Retail Customer Service Jobs in Raleigh, NC (NOW HIRING)

Sherwin-Williams

Customer Service Specialist

Cary, NC · On-site

$17.25 - $23/hr

This FULL-TIME position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their ...

Sherwin-Williams

Customer Service Specialist

Cary, NC · On-site

$17.50/hr

This FULL-TIME position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their ...

Sherwin-Williams

Customer Service Specialist

Durham, NC · On-site

$18.30/hr

This FULL-TIME position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their ...

Sherwin-Williams

Customer Service Specialist

Henderson, NC · On-site

$15.75 - $21/hr

This PART-TIME position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their ...

Sherwin-Williams

Customer Service Specialist

Durham, NC · On-site

$15.50 - $20.50/hr

This FULL-TIME position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their ...

previous page

Showing results 41-60

All JobsRetail Customer Service JobsRetail Customer Service Jobs in Raleigh, NC

Retail Customer Service information

See Raleigh, NC salary details

$8

$15

$21

How much do retail customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for retail customer service in Raleigh, NC is $15.39, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $17.21 per hour, depending on experience, location, and employer.

What is retail customer service?

Retail customer service refers to the assistance and support provided to shoppers in a retail environment, such as stores or online shops. It involves helping customers find products, answering their questions, resolving issues or complaints, and ensuring a positive shopping experience. Good retail customer service is essential for building customer loyalty and encouraging repeat business, as well as maintaining the store’s reputation. It often requires strong communication skills, patience, and a helpful attitude. Employees may also handle returns, exchanges, and payment processes as part of their duties.

How does a retail customer service representative typically handle challenging customer situations?

Retail Customer Service representatives often encounter challenging situations, such as handling dissatisfied or frustrated customers. In these cases, it is important to remain calm, actively listen to the customer's concerns, and empathize with their situation. Representatives are trained to follow company policies while seeking solutions that address the customer's needs, often involving collaboration with supervisors or other team members when necessary. Building strong communication and problem-solving skills can make these interactions more manageable and lead to positive outcomes for both the customer and the company.

What are the key skills and qualifications needed to thrive as a retail customer service representative, and why are they important?

To thrive as a Retail Customer Service Representative, you need strong communication skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and cash handling procedures is typically required. Exceptional interpersonal skills, patience, and problem-solving abilities help you stand out when addressing customer concerns and building rapport. These skills and qualities are essential for providing excellent customer experiences, ensuring smooth transactions, and supporting store operations.

What is the difference between Retail Customer Service vs Retail Sales Associate?

AspectRetail Customer ServiceRetail Sales Associate
Primary FocusAssisting customers with inquiries, complaints, and supportPromoting and selling products to customers
Work EnvironmentCustomer service counters, help desks, or store floorsSales floors, product displays, and checkout areas
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, interpersonal skills
Common CertificationsNone typically requiredNone typically required

While both roles operate in retail environments, Retail Customer Service focuses on assisting customers with issues and inquiries, ensuring satisfaction. Retail Sales Associates primarily aim to drive sales through product promotion and customer engagement. Both roles require strong communication skills but differ in their core responsibilities and daily tasks.

How much does retail customer service make?

Retail customer service representatives typically earn an average hourly wage of around $12 to $15, with annual salaries ranging from approximately $25,000 to $35,000. Earnings can vary based on experience, location, and the employer, and some roles may include benefits or opportunities for advancement.

What are the most commonly searched types of Retail Customer Service jobs in Raleigh, NC?

The most popular types of Retail Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Retail Customer Service jobs?

Cities near Raleigh, NC with the most Retail Customer Service job openings:

Retail Customer Service jobs near you
Infographic showing various Retail Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 59% Full Time, and 41% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,006 per year, or $15.4 per hour.

Customer Service Associate

Marshall Retail Group

Morrisville, NC • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Marshall Retail Group rating

7.4

Company rating: 7.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

87th of 734 rated retailers

Job description

Job Title
Customer Service Associate
Location
Raleigh Durham Intl Airport (RDU) - Morrisville, NC 27560 US (Primary)
Job Type
Full Time/Part Time
Category
Customer Service
Education
Job Description
Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment!
The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion.
Location: Raleigh Durham International Airport
Schedule: Weekend availability required
Pay: $17.00
Benefits
  • Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Disability Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401(k) with company match
  • Employee Discount

Job Responsibilities
  • Handles each customer in a courteous and gracious manner
  • Maximize sales by achieving add-on sales and recommendations
  • Knowledge of the store's stock; stock varies by store location
  • Assists in the upkeep of the store by maintaining store displays and merchandising.
  • Assists with inventory and receiving of merchandise
  • Replenish backstock to maintain appropriate levels of merchandise on the floor
  • Markdown merchandise as needed.
  • CSA's may be designated as a Keyholder- Keyholders are assigned the responsibility of having keys to store. They will be trained to close the store - they may not open the store
  • Other duties may be assigned

Job Requirements
  • 1 year + retail sales and/or cash handling experience
  • Excellent communication and people skills
  • Ability to multitask and problem solve
  • TAM Card may be required depending upon location
  • Additional Security clearance may be required depending upon location
  • Satisfactory Criminal Background Check and Drug Testing May be required depending upon location

Additional Requirements
  • Limited sitting
  • Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
  • Normal or corrected vision and hearing
  • Can distinguish varying or specific colors, patterns, or materials to assist customers
  • Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
  • Typically, indoors
  • Typically, in a consistent temperature
  • Use of fine motor hand functions
  • Lift 0-60 lbs with or without reasonable accommodation

About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.

What Marshall Retail Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply