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Retail Customer Service Jobs in Virginia (NOW HIRING)

FedEx Office

Retail Customer Service Associate

Fairfax, VA · On-site

$15.25 - $16.75/hr

Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in ...

FedEx Office

Retail Customer Service Associate

Fairfax, VA · On-site

$15.25 - $16.75/hr

Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in ...

FedEx

Retail Customer Service Associate

Mclean, VA

$19.70 - $23.17/hr

Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in ...

RANVERTIFF LLC DBA THE UPS STORE

Be Seen First

Retail Customer Service Associate

Herndon, VA · On-site

$14 - $16/hr

This is a great opportunity for someone who enjoys working with people, takes initiative, and thrives in a retail setting. Key Responsibilities: * Provide outstanding customer service * Handle ...

FedEx Office

Retail Customer Service Associate

Vienna, VA · On-site

$15 - $16.50/hr

Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in ...

FedEx Office

Retail Customer Service Associate

Herndon, VA · On-site

$15.50 - $17/hr

Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in ...

FedEx Office

Retail Customer Service Associate

Mclean, VA · On-site

$15.25 - $16.75/hr

Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in ...

RANVERTIFF LLC DBA THE UPS STORE

Be Seen First

Retail Customer Service Associate

Herndon, VA · On-site

$14 - $16/hr

This is a great opportunity for someone who enjoys working with people, takes initiative, and thrives in a retail setting. Key Responsibilities: * Provide outstanding customer service * Handle ...

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All JobsRetail Customer Service JobsRetail Customer Service Jobs in Virginia

Retail Customer Service information

See Virginia salary details

$9

$17

$23

How much do retail customer service jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for retail customer service in Virginia is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.09 per hour, depending on experience, location, and employer.

How much does retail customer service make?

Retail customer service representatives typically earn an average hourly wage of around $12 to $15, with annual salaries ranging from approximately $25,000 to $35,000. Earnings can vary based on experience, location, and the employer, and some roles may include benefits or bonuses.

What are the key skills and qualifications needed to thrive as a retail customer service representative, and why are they important?

To thrive as a Retail Customer Service Representative, you need strong communication skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and cash handling procedures is typically required. Exceptional interpersonal skills, patience, and problem-solving abilities help you stand out when addressing customer concerns and building rapport. These skills and qualities are essential for providing excellent customer experiences, ensuring smooth transactions, and supporting store operations.

What is retail customer service?

Retail customer service refers to the assistance and support provided to shoppers in a retail environment, such as stores or online shops. It involves helping customers find products, answering their questions, resolving issues or complaints, and ensuring a positive shopping experience. Good retail customer service is essential for building customer loyalty and encouraging repeat business, as well as maintaining the store’s reputation. It often requires strong communication skills, patience, and a helpful attitude. Employees may also handle returns, exchanges, and payment processes as part of their duties.

What is the difference between Retail Customer Service vs Retail Sales Associate?

AspectRetail Customer ServiceRetail Sales Associate
Primary FocusAssisting customers with inquiries, complaints, and supportPromoting and selling products to customers
Work EnvironmentCustomer service counters, help desks, or store floorsSales floors, product displays, and checkout areas
Required SkillsCommunication, problem-solving, patiencePersuasion, product knowledge, interpersonal skills
Common CertificationsNone typically requiredNone typically required

While both roles operate in retail environments, Retail Customer Service focuses on assisting customers with issues and inquiries, ensuring satisfaction. Retail Sales Associates primarily aim to drive sales through product promotion and customer engagement. Both roles require strong communication skills but differ in their core responsibilities and daily tasks.

How does a retail customer service representative typically handle challenging customer situations?

Retail Customer Service representatives often encounter challenging situations, such as handling dissatisfied or frustrated customers. In these cases, it is important to remain calm, actively listen to the customer's concerns, and empathize with their situation. Representatives are trained to follow company policies while seeking solutions that address the customer's needs, often involving collaboration with supervisors or other team members when necessary. Building strong communication and problem-solving skills can make these interactions more manageable and lead to positive outcomes for both the customer and the company.
What are the most commonly searched types of Retail Customer Service jobs in Virginia? The most popular types of Retail Customer Service jobs in Virginia are:
What cities in Virginia are hiring for Retail Customer Service jobs? Cities in Virginia with the most Retail Customer Service job openings:
Retail Customer Service jobs near you
Infographic showing various Retail Customer Service job openings in Virginia as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $35,500 per year, or $17.1 per hour.

Retail Customer Service Representative

PostNet

Virginia Beach, VA • On-site

$13/hr

Other

Re-posted 18 days ago

PostNet rating

5.4

Company rating: 5.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • Bonus based on performance
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Training & development
Retail Customer Service Representative - Benefit and Perks
  • Competitive Compensation
  • Flexible Scheduling
  • Hard work, collaboration, humanity, fun, and laughter
  • Career path development
A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.
The Ideal Retail Customer Service Representative Candidate Will Have:
  • Previous customer service or sales experience in a retail environment
  • Exceptional customer service skills
  • Ability to translate customer requirements into final products or services
  • Assist in handling customer complaints and problems in a professional manner
  • Multitasking - must have the ability to simultaneously process multiple tasks
  • Effective verbal and written communication skills
  • Strong attention to detail
  • Outstanding time management and organizational skills
  • A high school diploma or equivalent required
  • Valid driver's license required
  • Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
  • Ability to work flexible hours
  • Some supervisory skills preferred
  • Notary Public certification may be required
Retail Customer Service Representative - Daily Tasks:
  • Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
  • Assists customers with their product and service need in person, through email, and by phone
  • Processes customer sales through the point-of-sale system
  • Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
  • Opens and closes the center, cash register, and other center systems
  • Assists management in maintaining, ordering, and stocking inventory
  • Maintains the center consistent with established standards
  • Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
  • Sorts and deposits mail in private mailboxes
  • Captures, complete tasks, and organizes Virtual Mail
Retail Customer Service Representative - Role Requirements:
  • Must be able to stand behind a sales counter for extended periods of time
  • Must be able to lift at least 50 pounds
  • Must be able to communicate clearly with customers by email, by phone, and in-person
  • May be required to operate a motor vehicle
  • Must perform all duties in a safe and efficient manner

Company Overview
Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.
PostNet has nearly 700 locations across North America, Central America, South America, and Africa.
At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.
Apply today!
Compensation: $13.00 per hour
At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

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