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Retail Customer Service Rep Jobs in Florida (NOW HIRING)

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Retail Customer Service Rep information

What is the difference between Retail Customer Service Rep vs Cashier?

AspectRetail Customer Service RepCashier
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; basic math skills
Work EnvironmentCustomer interactions, sales support, problem resolutionHandling transactions at checkout, managing cash register
Employer & IndustryRetail stores, supermarkets, specialty shopsRetail stores, supermarkets, convenience stores
Search & Comparison IntentUnderstanding roles, career growth, skills requiredPay, hours, checkout procedures

While both roles are essential in retail, a Retail Customer Service Rep focuses on assisting customers, resolving issues, and supporting sales, whereas a Cashier primarily handles transactions at the checkout. The roles often overlap but differ in responsibilities and skill sets.

What is a retail customer service representative in retail?

A retail customer service representative is a worker who assists customers in retail stores by answering questions, processing transactions, and resolving issues. They often use point-of-sale systems and need good communication and problem-solving skills to ensure a positive shopping experience.
Retail Customer Service Rep jobs near you
Infographic showing various Retail Customer Service Rep job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

CUSTOMER SERVICE REP

Fort Lauderdale, FL • On-site

MAUS & HOFFMAN, INC.
51 - 200 employees
Learn more about MAUS & HOFFMAN, INC.external

$19 - $20/hr

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

Job description:

Maus & Hoffman is a third generation family owned retailer of high-end apparel. In addition to four retail stores, Maus & Hoffman operates direct mail (catalog) and e-commerce programs targeting a high end clientele. We are looking for a Customer Service Representative (CSR) for our Direct to Consumer operation.

The CSR serves customers by providing product and service information, assists with complaints, orders, errors, account questions, billing, cancellations and other queries; and resolves product and service problems. Interaction with clients is primarily over the phone and via e-mail, therefore strong verbal and writing skills are a plus.

Essential duties and responsibilities

Process orders via inbound phone calls in a warm and friendly manner

Answer customer inquiries regarding products and service questions

Inform customers of sales promotions and services.

Ability to solve customer problems

Ability to be a quick thinker, research and troubleshoot

Basic computer skills

Additionally the CSR will work closely with other teams (order fulfillment, shipping/receiving, marketing) to stay abreast of the overall business to provide accurate answers on item availability, promotions, etc.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off

Shift:

  • 8 hour shift
  • Day shift


Ability to commute/relocate:

  • Fort Lauderdale, FL 33309: Reliably commute or planning to relocate before starting work (Required)


Work Location: In person