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Retail Customer Service Associate Jobs in Suffolk, VA

Raising Cane's

Customer Service Associate

Hampton, VA · On-site

$15.50/hr

Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or ...

Roses Discount Stores

Customer Service Associate

Ahoskie, NC · On-site

$13.50 - $18.75/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Raising Cane's

Customer Service Associate

Hampton, VA · On-site

$15.50/hr

Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or ...

Raising Cane's

Customer Service Associate

Hampton, VA · On-site

$15.50/hr

Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or ...

Raising Cane's

Customer Service Associate

Hampton, VA · On-site

$15.50/hr

Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or ...

Big Lots

Customer Service Associate

Norfolk, VA · On-site

$14 - $19.25/hr

Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores ... Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Big Lots

Customer Service Associate

Norfolk, VA · On-site

$12.75 - $17.50/hr

Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores ... Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Big Lots

Customer Service Associate

Hampton, VA · On-site

$14.25 - $19.75/hr

Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores ... Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Roses Discount Stores

Customer Service Associate

Yorktown, VA · On-site

$12.75 - $17.75/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

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All JobsRetail Customer Service Associate JobsRetail Customer Service Associate Jobs in Suffolk, VA

Retail Customer Service Associate information

See Suffolk, VA salary details

$10

$14

$16

How much do retail customer service associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for retail customer service associate in Suffolk, VA is $14.44, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $15.10 per hour, depending on experience, location, and employer.

What is a retail customer service associate?

Retail Customer Service Associates are frontline employees who assist customers in retail stores by answering questions, processing transactions, handling returns or exchanges, and ensuring a positive shopping experience. They are responsible for maintaining product displays, stocking shelves, and providing information about products and store policies. Their role is essential for creating a welcoming environment and helping customers find what they need, which can lead to increased sales and customer loyalty. Retail Customer Service Associates also handle customer complaints and work to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a retail customer service associate?

To excel as a Retail Customer Service Associate, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile payment platforms is often required. Outstanding communication, patience, and problem-solving skills help you handle customer inquiries and resolve issues effectively. These abilities are crucial for delivering positive customer experiences, driving sales, and maintaining store efficiency.

What are some common challenges faced by retail customer service associates, and how can they be overcome?

Retail Customer Service Associates often encounter challenges such as handling difficult customers, managing high-paced environments during peak hours, and balancing multiple tasks like restocking and assisting customers simultaneously. To overcome these challenges, associates benefit from strong communication skills, patience, and effective time management. Many retailers provide training and team support to help associates develop conflict resolution skills and adapt to fast-paced work environments, making it easier to deliver excellent customer service even during busy times.

What is the difference between Retail Customer Service Associate vs Cashier?

AspectRetail Customer Service AssociateCashier
Primary RoleAssist customers, answer questions, handle returns, and provide product informationProcess transactions, handle payments, and issue receipts
Work EnvironmentCustomer-facing, involves interaction and problem-solvingCounter or checkout area, focused on transaction processing
Required SkillsCommunication, customer service, problem-solvingBasic math, attention to detail, customer interaction
Common CertificationsNone typically required, but customer service training helpfulNone typically required

While both roles involve direct customer interaction in retail settings, Retail Customer Service Associates focus on assisting customers with inquiries and issues, whereas Cashiers primarily handle payment transactions. Both roles are essential for a smooth shopping experience and often overlap in skills, but their core responsibilities differ.

What job categories do people searching Retail Customer Service Associate jobs in Suffolk, VA look for?

The top searched job categories for Retail Customer Service Associate jobs in Suffolk, VA are:

What cities near Suffolk, VA are hiring for Retail Customer Service Associate jobs?

Cities near Suffolk, VA with the most Retail Customer Service Associate job openings:

Retail Customer Service Associate jobs near you
Infographic showing various Retail Customer Service Associate job openings in Suffolk, VA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $30,028 per year, or $14.4 per hour.

Retail Customer Service Representative

PostNet - NY145

Virginia Beach, VA • On-site

$13/hr

Full-time

Re-posted 21 days ago

Job description

Benefits:
  • Bonus based on performance
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Training & development

Retail Customer Service Representative - Benefit and Perks
  • Competitive Compensation 
  • Flexible Scheduling 
  • Hard work, collaboration, humanity, fun, and laughter 
  • Career path development 
 
A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.
 
The Ideal Retail Customer Service Representative Candidate Will Have:
  • Previous customer service or sales experience in a retail environment
  • Exceptional customer service skills
  • Ability to translate customer requirements into final products or services
  • Assist in handling customer complaints and problems in a professional manner
  • Multitasking – must have the ability to simultaneously process multiple tasks
  • Effective verbal and written communication skills
  • Strong attention to detail
  • Outstanding time management and organizational skills
  • A high school diploma or equivalent required
  • Valid driver’s license required
  • Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
  • Ability to work flexible hours
  • Some supervisory skills preferred
  • Notary Public certification may be required
 
 Retail Customer Service Representative - Daily Tasks:
  • Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
  • Assists customers with their product and service need in person, through email, and by phone 
  • Processes customer sales through the point-of-sale system
  • Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
  • Opens and closes the center, cash register, and other center systems
  • Assists management in maintaining, ordering, and stocking inventory
  • Maintains the center consistent with established standards
  • Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
  • Sorts and deposits mail in private mailboxes
  • Captures, complete tasks, and organizes Virtual Mail
 
 Retail Customer Service Representative -  Role Requirements:
  • Must be able to stand behind a sales counter for extended periods of time
  • Must be able to lift at least 50 pounds
  • Must be able to communicate clearly with customers by email, by phone, and in-person
  • May be required to operate a motor vehicle
  • Must perform all duties in a safe and efficient manner
 
Company Overview
Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.
PostNet has nearly 700 locations across North America, Central America, South America, and Africa. 
At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities. 
Apply today!