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Retail Customer Service Associate Jobs in Middle River, MD

Laundry Capital

Customer Service Associate

Gwynn Oak, MD · On-site

$15/hr

Laundry Capital is recognized by the retail sales industry as the "gold standard" for laundromat retail in the United States. Essential Job Functions: Customer Service Associates are passionate about ...

Raising Cane's

Customer Service Associate

Bel Air, MD · On-site

$16.50/hr

Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or ...

Raising Cane's

Customer Service Associate

Bel Air, MD · On-site

$16.50/hr

Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or ...

Raising Cane's

Customer Service Associate

Bel Air, MD · On-site

$16.50/hr

Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or ...

PetSmart

Retail Customer Service Lead

Timonium, MD

$15 - $18.25/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Timonium, MD · On-site

$15 - $18.25/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Towson, MD · On-site

$14.75 - $18.25/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Towson, MD

$14.75 - $18.25/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Towson, MD · On-site

$14.75 - $18.25/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Timonium, MD · On-site

$15 - $18.25/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Timonium, MD

$15 - $18.25/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Towson, MD

$14.75 - $18.25/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Timonium, MD · On-site

$15 - $18.25/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart Careers

Retail Customer Service Lead

Timonium, MD · On-site

$15.80 - $30.97/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Timonium, MD · On-site

$15.80 - $30.97/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Towson, MD

$16.25 - $18.25/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Towson, MD

$14.75 - $18.25/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

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Showing results 1-20

All JobsRetail Customer Service Associate JobsRetail Customer Service Associate Jobs in Middle River, MD

Retail Customer Service Associate information

See Middle River, MD salary details

$10

$14

$16

How much do retail customer service associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for retail customer service associate in Middle River, MD is $14.25, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $14.90 per hour, depending on experience, location, and employer.

What is a retail customer service associate?

Retail Customer Service Associates are frontline employees who assist customers in retail stores by answering questions, processing transactions, handling returns or exchanges, and ensuring a positive shopping experience. They are responsible for maintaining product displays, stocking shelves, and providing information about products and store policies. Their role is essential for creating a welcoming environment and helping customers find what they need, which can lead to increased sales and customer loyalty. Retail Customer Service Associates also handle customer complaints and work to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a retail customer service associate?

To excel as a Retail Customer Service Associate, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile payment platforms is often required. Outstanding communication, patience, and problem-solving skills help you handle customer inquiries and resolve issues effectively. These abilities are crucial for delivering positive customer experiences, driving sales, and maintaining store efficiency.

What are some common challenges faced by retail customer service associates, and how can they be overcome?

Retail Customer Service Associates often encounter challenges such as handling difficult customers, managing high-paced environments during peak hours, and balancing multiple tasks like restocking and assisting customers simultaneously. To overcome these challenges, associates benefit from strong communication skills, patience, and effective time management. Many retailers provide training and team support to help associates develop conflict resolution skills and adapt to fast-paced work environments, making it easier to deliver excellent customer service even during busy times.

What is the difference between Retail Customer Service Associate vs Cashier?

AspectRetail Customer Service AssociateCashier
Primary RoleAssist customers, answer questions, handle returns, and provide product informationProcess transactions, handle payments, and issue receipts
Work EnvironmentCustomer-facing, involves interaction and problem-solvingCounter or checkout area, focused on transaction processing
Required SkillsCommunication, customer service, problem-solvingBasic math, attention to detail, customer interaction
Common CertificationsNone typically required, but customer service training helpfulNone typically required

While both roles involve direct customer interaction in retail settings, Retail Customer Service Associates focus on assisting customers with inquiries and issues, whereas Cashiers primarily handle payment transactions. Both roles are essential for a smooth shopping experience and often overlap in skills, but their core responsibilities differ.

What job categories do people searching Retail Customer Service Associate jobs in Middle River, MD look for?

The top searched job categories for Retail Customer Service Associate jobs in Middle River, MD are:

What cities near Middle River, MD are hiring for Retail Customer Service Associate jobs?

Cities near Middle River, MD with the most Retail Customer Service Associate job openings:

Retail Customer Service Associate jobs near you
Infographic showing various Retail Customer Service Associate job openings in Middle River, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $29,631 per year, or $14.2 per hour.

Customer Service Associate

Laundry Capital

Gwynn Oak, MD • On-site

$15/hr

Part-time

Posted 6 days ago

Job description

Customer Service Associate.
We are hiring for two open positions, Second and Third Shift:

  • 4:00 PM – 12:00 AM
  • 12:00 AM – 8:00 AM (Overnight)

Job Description:
Customer Service Associates report to a General Manager and are responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe and friendly store.

About Laundry Capital:
Laundry Capital was founded in 1996 in New York.  Operating over 70 laundromats in eight states, Laundry Capital operates two brands: Clean Rite Centers and Laundromax.

Laundry Capital pioneered the Laundromat “super store” concept by building large, bright, free standing stores, equipped with over 120 washers and dryers, ample folding tables, free parking, knowledgeable and qualified staff, and more.

Laundry Capital is recognized by the retail sales industry as the “gold standard” for laundromat retail in the United States.

Essential Job Functions:
Customer Service Associates are passionate about customer service!! Our Customer Service Associates are the face of the store and must be willing to perform the essential functions listed below:
  • Provides assistance to customers with use of laundry cards, machine selection and operation, retail sales purchases, wash and fold orders and with any other questions or concerns that arise.
  • Responsible for accurately utilizing the cash register or point of retail sale computer.
  • Has a thorough knowledge of the products sold and what they are used for; encourages customers to purchase additional items.
  • Ensures retail sales items are neatly stocked at all times and communicates frequently with management when inventory or janitorial items are running low.
  • Utilizes the log books to report any building or equipment maintenance issues; immediately informs supervisor of unsafe situations that arise during a shift.
  • Accurately and always utilizes log books; knows how to choose the right equipment for the amount of clothing; addresses customer concerns as best as possible; informs supervisor of any customer complaints or claims.
  • Adheres to all company policies and procedures, including the attendance policy and presenting to work in a clean uniform.
  • Follows all safe practices to prevent accidents and injuries to customers and employees.
  • Understands responsibilities for emergency situations such as fires, floods and severe weather.
  • Maintains a safe environment inside and outside of the store.
  • Continually walks the floor picking up debris, emptying trash containers, checking bathrooms and performing other cleaning duties as required.

Job Requirements:
  • Must be able to stand for up to 8+ hours at a time for a shift.
  • Able and willing to work overnight.
  • Must be able to lift 35 pounds.
  • Must be able to communicate with all customers and associates in a professional manner.
  • Must be able to work well with others and remain calm in stressful situations.
  • Previous experience in customer service or retail is preferred.
  • Ability to resolve customer issues/complaints in a fashionable and timely manner.
  • Ability to perform assigned tasks by management.
  • Ability to work a flexible (open) schedule.

Join a Team That’s Changing an Industry.
Step into the future of laundry services!

As one of America’s largest retail laundromat operators, we’re not just doing laundry, we’re transforming the customer experience.

Since 1996, we’ve built modern 4,000+ sq ft “super store” laundromats designed with cutting-edge equipment, comfortable spaces, and a customer-first mindset that sets industry standards.

At Clean Rite, our people make the difference. We’re proud to build teams that deliver exceptional service while supporting the communities we serve.

Why Join Our Team?:
  • Competitive hourly pay and earnings potential.
  • Sales-based bonus opportunities.
  • Tips from customers who appreciate great service.
  • Multiple shifts and flexible scheduling.
  • Employee discount and commuter benefits.
  • Career growth with a fast-growing company.

If you're passionate about customer service and want to grow with a company that values its people, explore our opportunities and join the Clean Rite Crew today!