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Retail Customer Service Associate Jobs in Lexington, KY

Big Lots

Customer Service Associate

Mount Sterling, KY · On-site

$12 - $16.50/hr

Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores ... Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Big Lots

Customer Service Associate

Danville, KY · On-site

$12 - $16.50/hr

Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores ... Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

PetSmart

Retail Customer Service Lead

Lexington, KY · On-site

$13.25 - $16/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Lexington, KY · On-site

$13.25 - $16/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Lexington, KY · On-site

$13.25 - $16/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Lexington, KY · On-site

$13.25 - $16/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Lexington, KY

$13.25 - $16/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Lexington, KY

$14.50 - $16/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart Careers

Retail Customer Service Lead

Lexington, KY · On-site

$13.70 - $18.70/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Lexington, KY · On-site

$13.70 - $18.70/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart Careers

Retail Customer Service Lead

Lexington, KY · On-site

$13.70 - $18.70/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

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All JobsRetail Customer Service Associate JobsRetail Customer Service Associate Jobs in Lexington, KY

Retail Customer Service Associate information

See Lexington, KY salary details

$11

$15

$17

How much do retail customer service associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for retail customer service associate in Lexington, KY is $15.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $15.77 per hour, depending on experience, location, and employer.

What is a retail customer service associate?

Retail Customer Service Associates are frontline employees who assist customers in retail stores by answering questions, processing transactions, handling returns or exchanges, and ensuring a positive shopping experience. They are responsible for maintaining product displays, stocking shelves, and providing information about products and store policies. Their role is essential for creating a welcoming environment and helping customers find what they need, which can lead to increased sales and customer loyalty. Retail Customer Service Associates also handle customer complaints and work to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a retail customer service associate?

To excel as a Retail Customer Service Associate, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile payment platforms is often required. Outstanding communication, patience, and problem-solving skills help you handle customer inquiries and resolve issues effectively. These abilities are crucial for delivering positive customer experiences, driving sales, and maintaining store efficiency.

What are some common challenges faced by retail customer service associates, and how can they be overcome?

Retail Customer Service Associates often encounter challenges such as handling difficult customers, managing high-paced environments during peak hours, and balancing multiple tasks like restocking and assisting customers simultaneously. To overcome these challenges, associates benefit from strong communication skills, patience, and effective time management. Many retailers provide training and team support to help associates develop conflict resolution skills and adapt to fast-paced work environments, making it easier to deliver excellent customer service even during busy times.

What is the difference between Retail Customer Service Associate vs Cashier?

AspectRetail Customer Service AssociateCashier
Primary RoleAssist customers, answer questions, handle returns, and provide product informationProcess transactions, handle payments, and issue receipts
Work EnvironmentCustomer-facing, involves interaction and problem-solvingCounter or checkout area, focused on transaction processing
Required SkillsCommunication, customer service, problem-solvingBasic math, attention to detail, customer interaction
Common CertificationsNone typically required, but customer service training helpfulNone typically required

While both roles involve direct customer interaction in retail settings, Retail Customer Service Associates focus on assisting customers with inquiries and issues, whereas Cashiers primarily handle payment transactions. Both roles are essential for a smooth shopping experience and often overlap in skills, but their core responsibilities differ.

What are the most commonly searched types of Retail Customer Service jobs in Lexington, KY?

The most popular types of Retail Customer Service jobs in Lexington, KY are:

What cities near Lexington, KY are hiring for Retail Customer Service Associate jobs?

Cities near Lexington, KY with the most Retail Customer Service Associate job openings:

Retail Customer Service Associate jobs near you
Infographic showing various Retail Customer Service Associate job openings in Lexington, KY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $31,373 per year, or $15.1 per hour.

Retail Customer Service and Sales

Lexington Management Solutions

Lexington, KY • On-site

$15 - $19.75/hr

Full-time

Re-posted 22 days ago

Job description

Company Description

We specialize in promotional marketing and customer acquisitions.
Through our innovative approach to direct marketing, we are able to offer our clients 100% return on their marketing investments - a statement few other marketing companies can make.
By focusing our efforts on a direct marketing approach, relationship-based marketing approach, we are able to bring our clients life-long customers with increased name-brand recognition and high levels of customer loyalty.
Our goal is to add value with all in our company. We strive to see leaders develop, both personally and professionally. We prove our results to our clients through the continual growth of our business throughout the United States.

Job Description

Lexington Management Solutions is currently looking for an entry level individual with a customer service background to fill an Entry Level Retail Customer Service Associate position on behalf of our client in Lexington. For this position, our client has found that candidates who have worked in retail, restaurant, hospitality or customer service industries excel as they have the people skills to provide the "personal touch" that the company is known for. This company specializes in areas of customer renewal, customer retention and customer acquisition.
This firm is the leader in the marketing industry and specializes in tailoring retail customer service to the character of the client and company culture. Representing some of the largest companies in North America, it is a priority for our client to provide the best customer service with high professionalism and to maintain and build quality relationships. This Entry Level Retail Customer Service position is full-time and involves in-person interaction with customers.
This firm prides themselves on their competitive, but extremely friendly and family-oriented work environment. Their culture promotes constant personal and professional growth, based on principles of respect, trust and challenge. They are now striving to train the most capable and skilled individuals to help acquire new clients, grow into new markets and develop new campaigns. They provide full training and career advancement in this globally expanding industry.
Tasks of the Entry Level Retail Customer Service Position:

  • Approach customers and understand how needs can be met by products and services offered
  • Manage in-store service campaign
  • Provide exceptional customer service and consultation advice
  • Facilitate administrative tasks and customer scheduling
  • Additional customer support related tasks as required



Qualifications

Job Requirements

Due to recent expansion, our client is willing to train a highly motivated individual for management, customer service and lead generation opportunities, but they must be willing to train in an entry level position. This Entry Level Retail Customer Service opening is ideal for college graduates or professionals with customer service experience looking for a career change because this is an entry level position in a brand new industry.

Requirements of the Entry Level Retail Customer Service Position

  • Experience in customer service and associated fields
  • Ability to adapt to a variety of people in a retail environment
  • Winning attitude and dedication to ensuring customer satisfaction
  • Positive attitude and ability to work well within a team environment
  • Background in Retail or Restaurant
  • Leadership skills
  • Local to the office area



Additional Information

All your information will be kept confidential according to EEO guidelines.

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