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Retail Customer Service Associate Jobs in Laurel, IN

Family Dollar

Customer Service Associate I

Liberty, IN · On-site

$13.75 - $19/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Family Dollar

Customer Service Associate I

Greensburg, IN · On-site

$13.25 - $18.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate II

Oxford, OH · On-site

$13.75 - $19/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate II

Oxford, OH · On-site

$13.75 - $19/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate II

Greensburg, IN · On-site

$13.25 - $18.50/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Kocolene Development

Customer Service Associate

Greensburg, IN · On-site

$13.25 - $18.50/hr

Customer Service Associate (CSA) FLSA Status: Non-exempt Summary Receives cash from customers or team members in payment for goods or services by performing the following duties. Essential Duties And ...

Dollar Tree

Customer Service Associate I

Rushville, IN · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Liberty, IN · On-site

$13.75 - $19/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate II

Greensburg, IN · On-site

$13.25 - $18.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Connersville, IN

$12.50 - $17.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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All JobsRetail Customer Service Associate JobsRetail Customer Service Associate Jobs in Laurel, IN

Retail Customer Service Associate information

See Laurel, IN salary details

$11

$14

$17

How much do retail customer service associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for retail customer service associate in Laurel, IN is $14.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $15.53 per hour, depending on experience, location, and employer.

What is the difference between Retail Customer Service Associate vs Cashier?

AspectRetail Customer Service AssociateCashier
Primary RoleAssist customers, answer questions, handle returns, and provide product informationProcess transactions, handle payments, and issue receipts
Work EnvironmentCustomer-facing, involves interaction and problem-solvingCounter or checkout area, focused on transaction processing
Required SkillsCommunication, customer service, problem-solvingBasic math, attention to detail, customer interaction
Common CertificationsNone typically required, but customer service training helpfulNone typically required

While both roles involve direct customer interaction in retail settings, Retail Customer Service Associates focus on assisting customers with inquiries and issues, whereas Cashiers primarily handle payment transactions. Both roles are essential for a smooth shopping experience and often overlap in skills, but their core responsibilities differ.

What is a retail customer service associate?

Retail Customer Service Associates are frontline employees who assist customers in retail stores by answering questions, processing transactions, handling returns or exchanges, and ensuring a positive shopping experience. They are responsible for maintaining product displays, stocking shelves, and providing information about products and store policies. Their role is essential for creating a welcoming environment and helping customers find what they need, which can lead to increased sales and customer loyalty. Retail Customer Service Associates also handle customer complaints and work to resolve issues efficiently.

What are some common challenges faced by retail customer service associates, and how can they be overcome?

Retail Customer Service Associates often encounter challenges such as handling difficult customers, managing high-paced environments during peak hours, and balancing multiple tasks like restocking and assisting customers simultaneously. To overcome these challenges, associates benefit from strong communication skills, patience, and effective time management. Many retailers provide training and team support to help associates develop conflict resolution skills and adapt to fast-paced work environments, making it easier to deliver excellent customer service even during busy times.

What are the key skills and qualifications needed to thrive as a retail customer service associate?

To excel as a Retail Customer Service Associate, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile payment platforms is often required. Outstanding communication, patience, and problem-solving skills help you handle customer inquiries and resolve issues effectively. These abilities are crucial for delivering positive customer experiences, driving sales, and maintaining store efficiency.
What cities near Laurel, IN are hiring for Retail Customer Service Associate jobs? Cities near Laurel, IN with the most Retail Customer Service Associate job openings:
Retail Customer Service Associate jobs near you
Infographic showing various Retail Customer Service Associate job openings in Laurel, IN as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $30,859 per year, or $14.8 per hour.

Retail Customer Service Associate

Gillman Home Center

Connersville, IN • On-site

$13 - $14.25/hr

Other

Re-posted 3 days ago

Job description

The Customer Service position is responsible for providing accurate product knowledge, quality and excellent customer service to customers.  This position will be scheduled up to 40 hours/week and should have open availability for days, evenings and weekends.

Essential Functions:

  • Provide excellent service to customers.

  • Treat all team members, vendors, and customers with courtesy and respect.

  • Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate.

  • Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.

  • Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc.

  • Recover department daily ensuring; inventory is fronted, faced and in correct place, aisles are clean, organized and free of obstructions.

  • Responsible for making sure all products in the department are stocked properly.

  • Maintain proper inventory levels by monitoring and adjusting min / max order points, working back stock and making inventory adjustments as needed. Order inventory as necessary, and complete purchase orders and other related paperwork.

  • Complete cycle counts as required.

  • Update prices as assigned.

  • Opening and closing store as assigned.

  • Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.

  • Always continue to make customers a priority while working your department.

  • Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.

  • Help out in other departments as necessary.

  • Follow all company policies and procedures.

  • Other duties as assigned.

Supervisory Responsibility: This position does not currently manage any direct employees.

Work Competencies:

  • Customer Service

  • Teamwork

  • Attention to detail

  • Communication

Physical Demands:

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

  • Prolonged periods of standing and walking throughout the day.

  • Must be able to lift up to 20 lbs at times.

Position Type and Expected Hours of Work:

This is a full-time position, scheduled up to 40 hrs/week. Days and hours of work vary. Must be available to work days, evenings and weekends.

Required Education and Experience:

  • High School Diploma or GED

  • 2+ years of customer service experience

  • 1+ years of retail job experience

  • product knowledge of items in assigned department

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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