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Retail Customer Service Associate Jobs in Calumet, MI

University Bank

Customer Service Associate

Hancock, MI · On-site

$12.25 - $17/hr

Description General Job Summary The Customer Service Associate (CSA) is responsible for taking incoming calls on a multiple phone line system (queue) in addition to making outbound calls. The CSA ...

University Bank

Customer Service Associate

Hancock, MI · On-site

$12.25 - $17/hr

General Job Summary The Customer Service Associate (CSA) is responsible for taking incoming calls on a multiple phone line system (queue) in addition to making outbound calls. The CSA will assist ...

Dollartree

Customer Service Associate I

Calumet, MI · On-site

$13.75 - $18.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Houghton, MI · On-site

$12.25 - $17/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Calumet, MI · On-site

$13.75 - $18.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Houghton, MI

$12.25 - $17/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Houghton, MI · On-site

$12.25 - $17/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Hancock, MI · On-site

$12.25 - $17/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Hancock, MI · On-site

$12.25 - $17/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Home Depot

Customer Service/Sales

Houghton, MI · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

U-Haul

Customer Service Representative

Houghton, MI · On-site

$13.75 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... retail stores. U-Haul Offers: * Career stability * Opportunities for advancement * Mindset App ...

U-Haul

Customer Service Representative

Atlantic Mine, MI · On-site

$13.50 - $18.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... retail stores. U-Haul Offers: * Career stability * Opportunities for advancement * Mindset App ...

AutoZone

Retail Sales Associate - Part Time

Houghton, MI

$12.75 - $14.75/hr

Customer Service, ensuring that customers find the right parts and solutions for their automotive ... Join our team as a Retail Sales Associate, where you'll play a key role in delivering WOW! Customer ...

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All JobsRetail Customer Service Associate JobsRetail Customer Service Associate Jobs in Calumet, MI

Retail Customer Service Associate information

See Calumet, MI salary details

$10

$14

$16

How much do retail customer service associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for retail customer service associate in Calumet, MI is $14.32, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $14.95 per hour, depending on experience, location, and employer.

What is a retail customer service associate?

Retail Customer Service Associates are frontline employees who assist customers in retail stores by answering questions, processing transactions, handling returns or exchanges, and ensuring a positive shopping experience. They are responsible for maintaining product displays, stocking shelves, and providing information about products and store policies. Their role is essential for creating a welcoming environment and helping customers find what they need, which can lead to increased sales and customer loyalty. Retail Customer Service Associates also handle customer complaints and work to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a retail customer service associate?

To excel as a Retail Customer Service Associate, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile payment platforms is often required. Outstanding communication, patience, and problem-solving skills help you handle customer inquiries and resolve issues effectively. These abilities are crucial for delivering positive customer experiences, driving sales, and maintaining store efficiency.

What are some common challenges faced by retail customer service associates, and how can they be overcome?

Retail Customer Service Associates often encounter challenges such as handling difficult customers, managing high-paced environments during peak hours, and balancing multiple tasks like restocking and assisting customers simultaneously. To overcome these challenges, associates benefit from strong communication skills, patience, and effective time management. Many retailers provide training and team support to help associates develop conflict resolution skills and adapt to fast-paced work environments, making it easier to deliver excellent customer service even during busy times.

What is the difference between Retail Customer Service Associate vs Cashier?

AspectRetail Customer Service AssociateCashier
Primary RoleAssist customers, answer questions, handle returns, and provide product informationProcess transactions, handle payments, and issue receipts
Work EnvironmentCustomer-facing, involves interaction and problem-solvingCounter or checkout area, focused on transaction processing
Required SkillsCommunication, customer service, problem-solvingBasic math, attention to detail, customer interaction
Common CertificationsNone typically required, but customer service training helpfulNone typically required

While both roles involve direct customer interaction in retail settings, Retail Customer Service Associates focus on assisting customers with inquiries and issues, whereas Cashiers primarily handle payment transactions. Both roles are essential for a smooth shopping experience and often overlap in skills, but their core responsibilities differ.

What job categories do people searching Retail Customer Service Associate jobs in Calumet, MI look for?

The top searched job categories for Retail Customer Service Associate jobs in Calumet, MI are:

What cities near Calumet, MI are hiring for Retail Customer Service Associate jobs?

Cities near Calumet, MI with the most Retail Customer Service Associate job openings:

Retail Customer Service Associate jobs near you
Infographic showing various Retail Customer Service Associate job openings in Calumet, MI as of July 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $29,786 per year, or $14.3 per hour.

Customer Service Associate

University Bank

Hancock, MI • On-site

$12.25 - $17/hr

Full-time

Posted 12 days ago

Job description

Description

General Job Summary

The Customer Service Associate (CSA) is responsible for taking incoming calls on a multiple phone line system (queue) in addition to making outbound calls. The CSA will assist borrowers with inquiries about loan balances, escrow accounts, payment history and payment processing. CSA will also need to be aware of and explain consumer regulatory rights and coverage.

Summary of Essential Job Functions

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Identify customers' needs, clarify information, research issues, and provide solutions.
  • Maintain ownership of calls throughout the lifecycle of a customer's request, including follow-ups. 
  • Keep records of conversations in our call center database.
  • Meet team qualitative and quantitative targets.
  • Process ACH payments, following the ACH process. 
  • Utilize Black Knight platform to review borrower accounts for the following information:
  • Payment history.
  • Payoff statements.
  • PMI status.
  • Escrow Analysis.
  • Update contact information
  • Make outgoing Welcome calls to new MLS customers:
  • Answer any initial questions the customer has in regard to the servicing of the loan.
  • Verify mailing address, social security numbers, and phone numbers.
  • Assist customers with website registration and explain payment options.
  • Make other outbound calls as assigned.

Other Job Functions

  • Recommend improvements for processes to boost organizational efficiency.
  • All other duties as assigned by management.

Requirements

Education, Training and Work Experience

  • High school diploma (or equivalent) required.
  • Previous experience in mortgage loan servicing desired.
  • Minimum of 1-year previous customer service experience required.

Knowledge, Skills, and Abilities

  • Maintain & foster positive relationships with customers and business partners.
  • Complete all assigned tasks and training in a timely manner.
  • Provide professional communication in both oral & written expression.
  • Excellent organizational & analytical skills.
  • Excellent attention to detail.
  • Ability to handle highly sensitive confidential information.
  • Ability to multitask, set priorities and manage time effectively.
  • Experience with email, MS Word, MSP.
  • High degree of dependability.

Working Environment

Primary working environment is within an indoor climate-controlled office space and/or a private home office or some combination which will be at managements sole discretion. Employee may be subject to florescent lighting, dust, and other normal indoor allergens. Employee may work in close proximity of coworkers and occasionally independently.

Physical Requirements

  • Able to lift up to 20 pounds.
  • Extended periods of sitting (at computer desk).
  • Complete repetitive tasks (including operation of computer mouse/keyboard).

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


 The salary range for this role takes into consideration a wide range of factors including but not limited to the duties of the role, experience, location, and certificates and/or education.   


**University Bank is an Equal Opportunity / Affirmative Action Employer**

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