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Retail Customer Service Associate Jobs in Washington

RANVERTIFF LLC DBA THE UPS STORE

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Retail Customer Service Associate

Herndon, VA · On-site

$12.41 - $14/hr

As a Customer Service Associate, you'll be the face of our store -- helping customers with shipping ... Prior retail/customer service experience preferred * Basic computer and typing skills * Fluent in ...

RANVERTIFF LLC DBA THE UPS STORE

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Retail Customer Service Associate

Herndon, VA · On-site

$12.41 - $14/hr

As a Customer Service Associate, you'll be the face of our store -- helping customers with shipping ... Prior retail/customer service experience preferred * Basic computer and typing skills * Fluent in ...

FedEx Office

Retail Customer Service Associate

Sterling, VA

$14.75 - $16.25/hr

Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in ...

FedEx

Retail Customer Service Associate

Sterling, VA · On-site

$14.75 - $16.25/hr

Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in ...

FedEx

Retail Customer Service Associate

Alexandria, VA · On-site

$16 - $17.75/hr

Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in ...

FedEx

Retail Customer Service Associate

Rockville, MD · On-site

$15.25 - $16.75/hr

Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in ...

FedEx

Retail Customer Service Associate

Rockville, MD · On-site

$15.25 - $16.75/hr

Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in ...

FedEx Office

Retail Customer Service Associate

Rockville, MD

$15.25 - $16.75/hr

Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in ...

FedEx

Retail Customer Service Associate

Glen Burnie, MD · On-site

$14.75 - $16/hr

Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in ...

FedEx Office

Retail Customer Service Associate

Rockville, MD

$15.25 - $16.75/hr

Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in ...

FedEx Office

Retail Customer Service Associate

Fairfax, VA · On-site

$15.25 - $16.75/hr

Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in ...

FedEx

Retail Customer Service Associate

Washington, DC · On-site

$17 - $18.75/hr

Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in ...

FedEx Office

Retail Customer Service Associate

Washington, DC · On-site

$17 - $18.75/hr

Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in ...

FedEx

Retail Customer Service Associate

Arlington, VA · On-site

$17.25 - $19/hr

Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in ...

FedEx Office

Retail Customer Service Associate

Washington, DC · On-site

$17 - $18.75/hr

Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in ...

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Retail Customer Service Associate information

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$12

$17

$20

How much do retail customer service associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for retail customer service associate in Washington is $17.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $17.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Retail Customer Service Associate, and why are they important?

To excel as a Retail Customer Service Associate, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile payment platforms is often required. Outstanding communication, patience, and problem-solving skills help you handle customer inquiries and resolve issues effectively. These abilities are crucial for delivering positive customer experiences, driving sales, and maintaining store efficiency.

What are some common challenges faced by Retail Customer Service Associates, and how can they be overcome?

Retail Customer Service Associates often encounter challenges such as handling difficult customers, managing high-paced environments during peak hours, and balancing multiple tasks like restocking and assisting customers simultaneously. To overcome these challenges, associates benefit from strong communication skills, patience, and effective time management. Many retailers provide training and team support to help associates develop conflict resolution skills and adapt to fast-paced work environments, making it easier to deliver excellent customer service even during busy times.

What are Retail Customer Service Associates?

Retail Customer Service Associates are frontline employees who assist customers in retail stores by answering questions, processing transactions, handling returns or exchanges, and ensuring a positive shopping experience. They are responsible for maintaining product displays, stocking shelves, and providing information about products and store policies. Their role is essential for creating a welcoming environment and helping customers find what they need, which can lead to increased sales and customer loyalty. Retail Customer Service Associates also handle customer complaints and work to resolve issues efficiently.

What is the difference between Retail Customer Service Associate vs Cashier?

AspectRetail Customer Service AssociateCashier
Primary RoleAssist customers, answer questions, handle returns, and provide product informationProcess transactions, handle payments, and issue receipts
Work EnvironmentCustomer-facing, involves interaction and problem-solvingCounter or checkout area, focused on transaction processing
Required SkillsCommunication, customer service, problem-solvingBasic math, attention to detail, customer interaction
Common CertificationsNone typically required, but customer service training helpfulNone typically required

While both roles involve direct customer interaction in retail settings, Retail Customer Service Associates focus on assisting customers with inquiries and issues, whereas Cashiers primarily handle payment transactions. Both roles are essential for a smooth shopping experience and often overlap in skills, but their core responsibilities differ.

What are the most commonly searched types of Retail Customer Service jobs in Washington? The most popular types of Retail Customer Service jobs in Washington are:
What cities in Washington are hiring for Retail Customer Service Associate jobs? Cities in Washington with the most Retail Customer Service Associate job openings:
Retail Customer Service Associate jobs near you
Infographic showing various Retail Customer Service Associate job openings in Washington as of May 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $35,751 per year, or $17.2 per hour.

Retail Customer Service Associate

RANVERTIFF LLC DBA THE UPS STORE

Herndon, VA • On-site

$12.41 - $14/hr

Full-time

Posted 16 days ago

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Job description

Ready to start an amazing career?
The UPS Store in Herndon, Virginia, is looking for hard-working, customer-friendly, and motivated individuals to join our team. We are one of the leading UPS Store locations in Virginia and take pride in delivering top-notch service in a fast-paced, supportive environment.

As a Customer Service Associate, you’ll be the face of our store — helping customers with shipping, packaging, printing, mailbox services, and more. This is a great opportunity for someone who enjoys working with people, takes initiative, and thrives in a retail setting.

Key Responsibilities:

  • Provide outstanding customer service

  • Handle customer inquiries and complaints

  • Assist customers with shipping, packaging, and printing needs

  • Operate POS systems and handle cash and credit card transactions

  • Maintain a clean, organized, and professional work environment

  • Help with restocking supplies and keeping the store orderly

  • Troubleshoot and resolve product issues and concerns

Qualifications:

  • Prior retail/customer service experience preferred

  • Basic computer and typing skills

  • Fluent in English (bilingual in Spanish is a plus!)

  • Strong communication and interpersonal skills

  • Friendly, professional, and reliable work ethic

  • Ability to prioritize and multitask

  • Must be available to work on weekends

If you're a team player who takes pride in helping others and wants to grow with a successful, customer-focused business, we’d love to hear from you!