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Retail Customer Experience Manager Jobs in Raleigh, NC

Netsertive

Customer Experience Specialist

Morrisville, NC · On-site

$16.50 - $20.75/hr

Customer Experience Specialist We work in the Advertising digital space. Are you experienced in ... Retailers, and Automotive Brands business segments. * Serve as the primary account manager and ...

Tesla

Customer Experience Specialist

Durham, NC · On-site

$16 - $20.25/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... and CRM tools * Ability to work evening hours, weekends, and holidays in a retail environment

Highwoods

Customer Experience Specialist

Raleigh, NC · On-site

$17.25 - $21.75/hr

Manage customer service requests across phone, email, chat, and web channels, delivering a high-touch experience for all building customers. * Monitor and manage customer requests through the Prism ...

High Woods

Customer Experience Specialist

Raleigh, NC · On-site

$17.25 - $21.75/hr

Manage customer service requests across phone, email, chat, and web channels, delivering a high-touch experience for all building customers. * Monitor and manage customer requests through the Prism ...

TJX Companies

Customer Experience Coordinator

Selma, NC · On-site

$14 - $14.50/hr

Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

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Retail Customer Experience Manager information

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How much do retail customer experience manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for retail customer experience manager in Raleigh, NC is $22.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a retail customer experience manager?

To thrive as a Retail Customer Experience Manager, you need a solid background in retail operations, customer service, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with point-of-sale (POS) systems, customer relationship management (CRM) platforms, and retail analytics tools is typically required. Outstanding communication, problem-solving abilities, and a customer-focused mindset are crucial soft skills in this role. These skills and qualifications are essential for driving customer satisfaction, optimizing store performance, and fostering a positive shopping environment.

What does a retail customer experience manager do?

A Retail Customer Experience Manager is responsible for ensuring that customers have a positive and seamless experience in a retail environment. They oversee customer service policies, train staff on best practices, handle customer feedback, and implement strategies to improve satisfaction and loyalty. Their goal is to create an engaging shopping atmosphere while resolving issues efficiently, ultimately driving customer retention and sales growth.

What is the difference between Retail Customer Experience Manager vs Retail Sales Associate?

AspectRetail Customer Experience ManagerRetail Sales Associate
Primary FocusEnhancing overall customer experience and satisfactionDriving sales through direct customer interaction
Required SkillsCustomer service, leadership, problem-solvingProduct knowledge, communication, sales techniques
Work EnvironmentManagement, strategic planning, team oversightFrontline sales floor, direct customer engagement
Common CertificationsCustomer service certifications, management trainingSales training, product certifications

The Retail Customer Experience Manager focuses on improving the overall shopping experience and managing teams, while the Retail Sales Associate primarily engages with customers to make sales. Both roles require strong customer service skills, but the manager role involves strategic planning and leadership, whereas the associate role emphasizes direct sales and product knowledge.

How does a retail customer experience manager typically collaborate with other departments to improve store performance?

A Retail Customer Experience Manager works closely with sales, marketing, merchandising, and operations teams to ensure a seamless customer journey. This collaboration often involves sharing customer feedback, developing training for front-line staff, and implementing strategies to enhance service quality. By fostering cross-departmental communication, the manager helps align store initiatives with broader business objectives, ultimately driving customer satisfaction and store performance.

What are the most commonly searched types of Retail Customer Experience jobs in Raleigh, NC?

The most popular types of Retail Customer Experience jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Retail Customer Experience Manager jobs?

Cities near Raleigh, NC with the most Retail Customer Experience Manager job openings:

Retail Customer Experience Manager jobs near you

Retail Customer Experience Coordinator Part-Time Brier Creek

TJ Maxx

Raleigh, NC

$14.25 - $14.75/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

T.J. Maxx rating

5.7

Company rating: 5.7 out of 10

Based on 1,161 frontline employees who took The Breakroom Quiz

459th of 734 rated retailers

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. 

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Who We’re Looking For: You.

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

8361 Brier Creek Parkway

Location:

USA TJ Maxx Store 0846 Raleigh NC This position has a starting pay range of $14.25 to $14.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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