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Retail Customer Experience Associate Jobs in Portland, OR

EZCorp, Inc.

Retail Customer Service

Portland, OR · On-site

$15 - $16/hr

USA Pawn & Jewelry Pay range is based on experience from $15.00/hr to $16.00/hr We want you to join ... Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not ...

EZCORP

Retail Customer Service

Portland, OR · On-site

$15 - $16/hr

USA Pawn & Jewelry Pay range is based on experience from $15.00/hr to $16.00/hr We want you to join ... Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not ...

TJX Companies

Customer Experience Supervisor

Tualatin, OR · On-site

$16.95 - $17.45/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... year retail and 6 months of leadership experience Benefits include: Associate discount; EAP ...

Tjx

Customer Experience Supervisor

Tualatin, OR

$16.95 - $17.45/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... year retail and 6 months of leadership experience Benefits include: Associate discount; EAP ...

TJX Companies

Customer Experience Supervisor

Tualatin, OR · On-site

$16.95 - $17.45/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... year retail and 6 months of leadership experience Benefits include: Associate discount; EAP ...

EZCORP

Retail Sales Associate

Milwaukie, OR · On-site

$17.80 - $19/hr

USA Pawn & Jewelry Pay range is based on experience from $17.80 to $19.00 We want you to join us for a career not a job. At EZCORP we are looking for Retail Sales Associate / Retail Customer Service ...

EZCORP

Retail Sales Associate

Milwaukie, OR · On-site

$17.80 - $19/hr

USA Pawn & Jewelry Pay range is based on experience from $17.80 to $19.00 We want you to join us for a career not a job. At EZCORP we are looking for Retail Sales Associate / Retail Customer Service ...

EZCORP

Retail Sales Associate

Portland, OR · On-site

$16 - $18.25/hr

Our Retail Sales Associate / Retail Customer Service (Pawnbroker) position offers competitive pay based on experience with an opportunity to quickly increase your pay and position! * Start your ...

EZCorp, Inc.

Retail Sales Associate

Portland, OR · On-site

$15.50 - $17.75/hr

Our Retail Sales Associate / Retail Customer Service (Pawnbroker) position offers competitive pay based on experience with an opportunity to quickly increase your pay and position! * Start your ...

TJX Companies

Customer Experience Coordinator

Hillsboro, OR · On-site

$16.95 - $17.45/hr

... retail/supervisory experience preferred Benefits include: Associate discount; EAP; smoking ... Our products add little, special touches to customers' lives and our people do the same for each ...

TJX Companies

retail sales associate

Hillsboro, OR · On-site

$16.80 - $17.30/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

Tjx

Part Time Retail Associate

Beaverton, OR

$16.30 - $16.80/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

TJX Companies

retail sales associate

Hillsboro, OR · On-site

$16.80 - $17.30/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

TJX Companies

Part Time Retail Associate

Beaverton, OR · On-site

$16.30 - $16.80/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

TJX Companies

Retail Sales Associate

Vancouver, WA · On-site

$17.13 - $27.20/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

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All JobsRetail Customer Experience Associate JobsRetail Customer Experience Associate Jobs in Portland, OR

Retail Customer Experience Associate information

See Portland, OR salary details

$11

$16

$18

How much do retail customer experience associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for retail customer experience associate in Portland, OR is $16.09, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $16.83 per hour, depending on experience, location, and employer.

What is a retail customer experience associate?

Retail Customer Experience Associates are professionals who interact directly with customers in retail settings to ensure a positive shopping experience. They assist customers with product inquiries, resolve issues, handle transactions, and often provide recommendations to enhance customer satisfaction. These associates play a key role in representing the brand, maintaining store appearance, and supporting sales goals. Their responsibilities may also include managing returns, responding to complaints, and providing information about promotions or loyalty programs.

How does a retail customer experience associate typically collaborate with other team members to enhance the overall customer journey?

As a Retail Customer Experience Associate, you'll work closely with sales associates, supervisors, and inventory staff to ensure customers have a seamless and positive experience. Collaboration often includes sharing customer feedback, coordinating on promotions, and assisting with problem-solving when complex issues arise. Team meetings and open communication are common, allowing associates to align on store objectives and improve service strategies. This team-oriented environment helps you learn from others and develop valuable interpersonal skills.

What are the key skills and qualifications needed to thrive as a retail customer experience associate, and why are they important?

Thriving as a Retail Customer Experience Associate requires strong interpersonal skills, product knowledge, and at least a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and basic computer applications is typically expected. Excellent communication, problem-solving, and a positive attitude help associates deliver outstanding service and resolve customer concerns effectively. These skills and qualities are vital for creating positive shopping experiences, building customer loyalty, and achieving sales goals in a competitive retail environment.

What is the difference between Retail Customer Experience Associate vs Retail Sales Associate?

AspectRetail Customer Experience AssociateRetail Sales Associate
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; sales skills
Work EnvironmentCustomer service-focused, in-store or online supportIn-store sales, assisting customers with purchases
Employer & Industry UsageRetail stores, malls, online retailRetail stores, department stores, specialty shops
Common Search & ComparisonCustomer service, experience, support rolesSales, upselling, product knowledge

The Retail Customer Experience Associate primarily focuses on providing excellent customer service and support, ensuring a positive shopping experience. In contrast, the Retail Sales Associate emphasizes actively selling products and increasing sales. Both roles require strong communication skills and are vital in retail environments, but their core responsibilities differ in focus.

Do retail customer experience associate jobs require a degree?

Retail customer experience associate jobs typically do not require a college degree, but employers often look for high school diplomas or equivalent. Relevant skills include communication, customer service, and familiarity with point-of-sale systems, and some positions may offer on-the-job training.

What are the most commonly searched types of Retail Customer Experience jobs in Portland, OR?

The most popular types of Retail Customer Experience jobs in Portland, OR are:

What cities near Portland, OR are hiring for Retail Customer Experience Associate jobs?

Cities near Portland, OR with the most Retail Customer Experience Associate job openings:

Retail Customer Experience Associate jobs near you

Customer Experience Associate

Prophetic Technologies Inc

Portland, OR • On-site

$17.50 - $23.25/hr

Full-time

Medical, Dental, Vision, PTO

Posted 3 days ago

New

Job description

Prophetic Software is not able to sponsor employment visas now or in the future. Candidates must be authorized to work in the United States without current or future sponsorship to be considered for this role.
About Prophetic:
Real estate development is a multi-billion-dollar industry that has run on fragmented data, manual processes, and gut instinct for decades. Prophetic is changing that. We're building the AI-native platform that enables homebuilders, developers, and investors to find, analyze, and act on land opportunities from a single system - powered by proprietary technologies that process billions of data points across all 50 states. We are the market leader in our space, and our customers don't just use the product - they love it. We're not making teams more efficient. We're changing how they operate.
Prophetic is scaling fast - demand is outpacing our ability to hire, and we're just getting started. This is a once-in-a-lifetime team: sharp, low ego, deeply collaborative, and obsessed with building the best product in the industry. Come disrupt an industry with us.
About the Role:
This is a hands-on, detail-driven role - not a ticket queue. You'll own onboarding logistics, first-line support, and the systems work that lets Account Managers focus on relationship-building and expansion. You'll serve everyone from regional land brokers to publicly traded national homebuilders making million-dollar acquisition decisions on our platform every day.
This role is based onsite at our Portland office five days a week, at least to start - you'll need to already be local or ready to relocate before day one. The team runs on EST hours, so your day follows Eastern time while you sit in Portland: you'll be online by 6 AM PST (9 AM EST) and wrap up by early-to-mid afternoon PST (5 PM EST). Early start, early finish.
This is a high-growth entry point into one of the most important functions at Prophetic, built for someone who wants to build a career here, not just hold down a job. High performers grow fast into Account Management, Customer Success, or operations leadership as we scale - we're looking for someone early in their career who wants ownership now and is willing to put in the work to earn more of it.
What You'll Do
  • Configure new customer accounts, set up user access, and distribute credentials ahead of onboarding sessions
  • Coordinate onboarding scheduling across sales, account management, and the customer - own the logistics so handoffs are seamless
  • Serve as first-line support via Intercom, email, and Slack - resolve, escalate, and track to resolution
  • Triage and manage incoming support tickets with urgency and attention to detail
  • Maintain and update customer-facing knowledge base articles as the product evolves
  • Create short guides, walkthroughs, and FAQs based on common support patterns
  • Assist Account Managers with data exports, usage reports, and QBR prep materials
  • Support the sales-to-AM handoff - ensure new deals flow smoothly from closed-won to active account
  • Track account health signals (login activity, feature usage, support volume) and flag risks early
  • Coordinate with Data and Product teams on customer-requested map layers and platform enhancements
  • Keep HubSpot, Intercom, and Notion clean and current with customer data and interaction history
  • Leverage AI tooling daily for support workflows, documentation, and internal processes

What You Need
  • Based in the Portland, OR area - this role is onsite five days a week, at least to start, working EST hours (online by 6 AM PST / 9 AM EST, done by 5 PM EST)
  • 1-3 years in customer support, customer success, account coordination, or a related client-facing role
  • Strong organizational skills - you don't let things fall through the cracks and take pride in clean handoffs
  • Clear, empathetic communication - you can explain platform features and troubleshoot with non-technical users
  • Comfort learning new software quickly (HubSpot, Intercom, Notion, Slack + our own platform)
  • Proactive mindset - you notice patterns in support tickets and suggest fixes before they snowball
  • Strong written communication - process docs, KB articles, email, and chat all feel natural
  • Self-starter who thrives in ambiguity and manages multiple priorities simultaneously
  • Comfort with AI tooling as part of your daily workflow

Nice to Have
  • Experience with Intercom, HubSpot, or similar CRM / support platforms
  • Familiarity with GIS, mapping tools, or real estate technology
  • Experience at an early-stage startup (Seed to Series B)
  • Background in real estate, construction, land development, or proptech
  • Experience supporting enterprise or B2B SaaS customers

Why Prophetic:
  • The team. Wide expertise, sharp, low ego, and genuinely fun to work with. We have each other's backs and we celebrate wins together.
  • Real ownership and impact from day one. Our customers make million-dollar decisions on our platform. Your work matters immediately.
  • AI-native product and AI-native workflows. Every team - engineering, sales, operations - runs on AI tooling daily.
  • Founder-led transparency. Leadership shares the financials, the strategy, and the hard calls with the whole team.
  • High growth, high demand. The product works, customers love it, and we are hiring to keep up. No shortage of opportunity here.
  • Flexibility. Remote, hybrid, or in-office with a great Portland, OR headquarters.
  • Self-starters who thrive in ambiguity. We're a startup. If you need someone to tell you what to do every morning, this isn't the place; if you come alive solving hard problems with smart people, it is.

Benefits (US-based Full-time):
  • 100% medical, dental & vision insurance coverage for you; 30% coverage for dependents
  • Competitive salary and meaningful early-stage equity
  • Unlimited PTO
  • Hybrid/Remote stipend
  • In-office perks: snacks, drinks, coffee, ping-pong table, and more - plus cuddles from Olive, our in-office Doberman!
  • Budget for intra-office travel
  • 2-3 annual team meetups in person

How We Work:
These four themes are how we think, build, and lead:
  • Truth - Say the hard thing. We speak plainly, flag problems early, and share what's actually going on.
  • Precision - Sign your name to it. Our customers make million-dollar decisions on our data. We get the details right.
  • Velocity - Speed compounds. Waiting doesn't. We ship daily and launch features every two to three weeks.
  • Ownership - Own it, then solve it. We own outcomes, not tasks. If something's broken, we fix it.

EEO:
Prophetic Software is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, and we make employment decisions without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran or military status, marital status, or any other characteristic protected under applicable federal, state, or local law. We actively seek to build a diverse team and encourage candidates from underrepresented backgrounds to apply. Reasonable accommodations are available upon request for qualified individuals with disabilities throughout the application and employment process.

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