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Retail Customer Experience Associate Jobs in Portland, OR

FedEx Office

Retail Customer Service Associate

Portland, OR · On-site

$15.75 - $17.25/hr

The Store Consultant consistently delivers a positive customer experience to all customers ... Demonstrates consultative behaviors in a retail environment to understand each customer ...

EZCORP

Retail Sales Associate

Milwaukie, OR · On-site

$17.80 - $19/hr

USA Pawn & Jewelry Pay range is based on experience from $17.80 to $19.00 We want you to join us for a career not a job. At EZCORP we are looking for Retail Sales Associate / Retail Customer Service ...

EZCorp, Inc.

Retail Customer Service

Portland, OR · On-site

$15 - $16/hr

USA Pawn & Jewelry Pay range is based on experience from $15.00/hr to $16.00/hr We want you to join ... Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not ...

EZCORP

Retail Customer Service

Portland, OR · On-site

$15 - $16/hr

USA Pawn & Jewelry Pay range is based on experience from $15.00/hr to $16.00/hr We want you to join ... Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not ...

EZCORP

Retail Customer Service

Portland, OR

$15 - $16/hr

USA Pawn & Jewelry Pay range is based on experience from $15.00/hr to $16.00/hr We want you to join ... Hiring immediately for Retail Sales Associates / Retail Customer Service! Working for EZCORP is not ...

TJX Companies

Customer Experience Supervisor

Tualatin, OR · On-site

$16.95 - $17.45/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... year retail and 6 months of leadership experience Benefits include: Associate discount; EAP ...

Tjx

Customer Experience Supervisor

Tualatin, OR

$16.95 - $17.45/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... year retail and 6 months of leadership experience Benefits include: Associate discount; EAP ...

TJX Companies

Customer Experience Supervisor

Tualatin, OR · On-site

$16.95 - $17.45/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... year retail and 6 months of leadership experience Benefits include: Associate discount; EAP ...

PetSmart

Retail Customer Service Lead

Portland, OR · On-site

$16 - $19.50/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Portland, OR · On-site

$16 - $19.50/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

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All JobsRetail Customer Experience Associate JobsRetail Customer Experience Associate Jobs in Portland, OR

Retail Customer Experience Associate information

See Portland, OR salary details

$11

$16

$18

How much do retail customer experience associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for retail customer experience associate in Portland, OR is $16.09, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $16.83 per hour, depending on experience, location, and employer.

What is a retail customer experience associate?

Retail Customer Experience Associates are professionals who interact directly with customers in retail settings to ensure a positive shopping experience. They assist customers with product inquiries, resolve issues, handle transactions, and often provide recommendations to enhance customer satisfaction. These associates play a key role in representing the brand, maintaining store appearance, and supporting sales goals. Their responsibilities may also include managing returns, responding to complaints, and providing information about promotions or loyalty programs.

How does a retail customer experience associate typically collaborate with other team members to enhance the overall customer journey?

As a Retail Customer Experience Associate, you'll work closely with sales associates, supervisors, and inventory staff to ensure customers have a seamless and positive experience. Collaboration often includes sharing customer feedback, coordinating on promotions, and assisting with problem-solving when complex issues arise. Team meetings and open communication are common, allowing associates to align on store objectives and improve service strategies. This team-oriented environment helps you learn from others and develop valuable interpersonal skills.

What are the key skills and qualifications needed to thrive as a retail customer experience associate, and why are they important?

Thriving as a Retail Customer Experience Associate requires strong interpersonal skills, product knowledge, and at least a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and basic computer applications is typically expected. Excellent communication, problem-solving, and a positive attitude help associates deliver outstanding service and resolve customer concerns effectively. These skills and qualities are vital for creating positive shopping experiences, building customer loyalty, and achieving sales goals in a competitive retail environment.

What is the difference between Retail Customer Experience Associate vs Retail Sales Associate?

AspectRetail Customer Experience AssociateRetail Sales Associate
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; sales skills
Work EnvironmentCustomer service-focused, in-store or online supportIn-store sales, assisting customers with purchases
Employer & Industry UsageRetail stores, malls, online retailRetail stores, department stores, specialty shops
Common Search & ComparisonCustomer service, experience, support rolesSales, upselling, product knowledge

The Retail Customer Experience Associate primarily focuses on providing excellent customer service and support, ensuring a positive shopping experience. In contrast, the Retail Sales Associate emphasizes actively selling products and increasing sales. Both roles require strong communication skills and are vital in retail environments, but their core responsibilities differ in focus.

Do retail customer experience associate jobs require a degree?

Retail customer experience associate jobs typically do not require a college degree, but employers often look for high school diplomas or equivalent. Relevant skills include communication, customer service, and familiarity with point-of-sale systems, and some positions may offer on-the-job training.

What are the most commonly searched types of Retail Customer Experience jobs in Portland, OR?

The most popular types of Retail Customer Experience jobs in Portland, OR are:

What are popular job titles related to Retail Customer Experience Associate jobs in Portland, OR?

For Retail Customer Experience Associate jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Retail Customer Experience Associate jobs in Portland, OR look for?

The top searched job categories for Retail Customer Experience Associate jobs in Portland, OR are:

What cities near Portland, OR are hiring for Retail Customer Experience Associate jobs?

Cities near Portland, OR with the most Retail Customer Experience Associate job openings:

Retail Customer Experience Associate jobs near you

Seasonal Customer Experience Associate

Michael's Inc

Happy Valley, OR • On-site

$15.75 - $17.25/hr

Other

Posted 3 days ago

New

Michaels rating

4.8

Company rating: 4.8 out of 10

Based on 951 frontline employees who took The Breakroom Quiz

650th of 737 rated retailers

Job description

Store Associate

Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Help customers shop, locate products, and provide them with solutions

Provide a fast and friendly checkout experience; execute cash handling to standards

Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments

Educate customers on the Voice of Customer (VOC) survey

Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)

Participate in the truck unload, stocking, and planogram (POGs) processes

Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store

Perform Store In Stock Optimization (SISO) and AD set duties as assigned

Support shrink and safety programs

Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards

Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members

Cross trained in Custom Framing selling and production

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires

Retail and/or customer service experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older.

What Michaels employees say

Pay

Benefits

Hours and flexibility

Workplace

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