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Retail Customer Experience Associate Jobs in Gilbert, AZ

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.25/hr

Customer Experience Associate GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide ...

Shamrock

Customer Experience Associate

Phoenix, AZ · On-site

$15.75 - $21/hr

Shift Details: 4/10 schedule (Sunday, Monday, Thursday, Friday, 7:00 am to 5:30 pm) We are seeking a highly attentive, detail-oriented Customer Experience Associate to join our fast-paced team at a ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.50/hr

What We Need The Customer Experience Associate is an entry-level Customer Support/Technical Support role responsible for assisting customers with the use of GPS Insight's software, hardware, and SaaS ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.50/hr

What We Need The Customer Experience Associate is an entry-level Customer Support/Technical Support role responsible for assisting customers with the use of GPS Insight's software, hardware, and SaaS ...

Benepass

Customer Experience Associate

Chandler, AZ · On-site

$16.75 - $22.50/hr

Magazine's Best Workplaces of 2023 TEAM & ROLE As a Customer Experience Associate at Benepass, you'll be a critical member of our growing Customer Experience organization, reporting to a Customer ...

Benepass

Customer Experience Associate

Chandler, AZ · On-site

$16.25 - $21.75/hr

Magazine's Best Workplaces of 2023 TEAM & ROLE As a Customer Experience Associate at Benepass, you'll be a critical member of our growing Customer Experience organization, reporting to a Customer ...

Tjx

Retail Customer Experience Coordinator

Gilbert, AZ · On-site

$16.15 - $16.65/hr

... retailer. Opportunity: Grow Your Career Responsible for promoting an excellent customer experience ... Oversees a team of Associates at front of store ensuring prompt, courteous customer service and ...

Marshalls

Retail Customer Experience Coordinator

Gilbert, AZ · On-site

$16.15 - $16.65/hr

... retailer. Opportunity: Grow Your Career Responsible for promoting an excellent customer experience ... Oversees a team of Associates at front of store ensuring prompt, courteous customer service and ...

Tjx

Retail Customer Experience Coordinator

Chandler, AZ

$16.15 - $16.65/hr

... retailer. Opportunity: Grow Your Career Responsible for promoting an excellent customer experience ... Oversees a team of Associates at front of store ensuring prompt, courteous customer service and ...

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All JobsRetail Customer Experience Associate JobsRetail Customer Experience Associate Jobs in Gilbert, AZ

Retail Customer Experience Associate information

See Gilbert, AZ salary details

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How much do retail customer experience associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for retail customer experience associate in Gilbert, AZ is $15.13, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $15.82 per hour, depending on experience, location, and employer.

What is a retail customer experience associate?

Retail Customer Experience Associates are professionals who interact directly with customers in retail settings to ensure a positive shopping experience. They assist customers with product inquiries, resolve issues, handle transactions, and often provide recommendations to enhance customer satisfaction. These associates play a key role in representing the brand, maintaining store appearance, and supporting sales goals. Their responsibilities may also include managing returns, responding to complaints, and providing information about promotions or loyalty programs.

How does a retail customer experience associate typically collaborate with other team members to enhance the overall customer journey?

As a Retail Customer Experience Associate, you'll work closely with sales associates, supervisors, and inventory staff to ensure customers have a seamless and positive experience. Collaboration often includes sharing customer feedback, coordinating on promotions, and assisting with problem-solving when complex issues arise. Team meetings and open communication are common, allowing associates to align on store objectives and improve service strategies. This team-oriented environment helps you learn from others and develop valuable interpersonal skills.

What are the key skills and qualifications needed to thrive as a retail customer experience associate, and why are they important?

Thriving as a Retail Customer Experience Associate requires strong interpersonal skills, product knowledge, and at least a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and basic computer applications is typically expected. Excellent communication, problem-solving, and a positive attitude help associates deliver outstanding service and resolve customer concerns effectively. These skills and qualities are vital for creating positive shopping experiences, building customer loyalty, and achieving sales goals in a competitive retail environment.

What is the difference between Retail Customer Experience Associate vs Retail Sales Associate?

AspectRetail Customer Experience AssociateRetail Sales Associate
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; sales skills
Work EnvironmentCustomer service-focused, in-store or online supportIn-store sales, assisting customers with purchases
Employer & Industry UsageRetail stores, malls, online retailRetail stores, department stores, specialty shops
Common Search & ComparisonCustomer service, experience, support rolesSales, upselling, product knowledge

The Retail Customer Experience Associate primarily focuses on providing excellent customer service and support, ensuring a positive shopping experience. In contrast, the Retail Sales Associate emphasizes actively selling products and increasing sales. Both roles require strong communication skills and are vital in retail environments, but their core responsibilities differ in focus.

Do retail customer experience associate jobs require a degree?

Retail customer experience associate jobs typically do not require a college degree, but employers often look for high school diplomas or equivalent. Relevant skills include communication, customer service, and familiarity with point-of-sale systems, and some positions may offer on-the-job training.

What are the most commonly searched types of Retail Customer Experience jobs in Gilbert, AZ?

The most popular types of Retail Customer Experience jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Retail Customer Experience Associate jobs?

Cities near Gilbert, AZ with the most Retail Customer Experience Associate job openings:

Retail Customer Experience Associate jobs near you

Customer Experience Associate

First International Bank & Trust

Gilbert, AZ • On-site

$16.50 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

First International Bank & Trust rating

8.4

Company rating: 8.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

38th of 175 rated banks

Job description

Customer Experience Associate

First International Bank & Trust is seeking a Customer Experience Associate to join our Customer Care Center team. This role is ideal for someone with strong customer service skills who enjoys helping people, solving problems, and learning new technology.

As a Customer Experience Associate, you'll be one of the first points of contact for customers, assisting with account questions, digital banking support, debit and credit card inquiries, and connecting customers with the right banking solutions. If you're looking for an opportunity to build a foundation for a long-term banking career, we'd love to hear from you.

This is an on-site position and is not eligible for remote work.

Key Responsibilities
  • Deliver exceptional customer service through phone, chat, email, video, and text interactions.
  • Assist customers with account inquiries and banking-related requests.
  • Support customers with online and mobile banking navigation and troubleshooting.
  • Answer questions related to debit and credit cards.
  • Verify customer identities and help protect customers and the bank from fraud attempts.
  • Educate customers on available banking products, services, and digital banking tools.
  • Research issues, resolve concerns, and follow up on requests within established service standards.
  • Handle challenging customer situations with professionalism, patience, and a solution-focused approach.
  • Utilize multiple systems and applications to efficiently serve customer needs.
  • Stay current on products, services, policies, and procedures through ongoing training.
Qualifications
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Strong verbal and written communication skills.
  • Ability to multitask and navigate multiple computer applications simultaneously.
  • Strong attention to detail and problem-solving skills.
  • Ability to adapt in a fast-paced, customer-focused environment.
  • Demonstrated commitment to providing outstanding customer service.

First International Bank and Trust is a family-owned full-service Community Bank with locations in ND, MN, SD, and AZ.

We show our employees we care by providing competitive benefits and training and growth opportunities. Here are the things we offer within our full-time benefits package:

  • Health, Dental & Vision
  • 401K Retirement Plan with Employer Match
  • Paid Parental Leave
  • Life and Disability Insurance
  • Generous PTO and Holiday pay

If you are interested in learning more, you can apply or if you have questions before applying you can reach out directly at TalentAcquisition@FIBT.com.

Equal Opportunity Employer

What First International Bank & Trust employees say

Pay

Hours and flexibility

Workplace

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