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Retail Customer Experience Associate Jobs in Fort Mill, SC

BROAD RIVER RETAIL

customer Experience Specialist

Fort Mill, SC · On-site

$15.50 - $19.50/hr

Broad River Retail is currently seeking a Customer Experience Specialist (CXS) to join our Customer Experience Team in Fort Mill. The CXS is a point of contact for resolving escalated customer issues ...

Marshalls

Customer Experience Coordinator

Charlotte, NC · On-site

$14.25 - $14.75/hr

... retailer. Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and ...

Tjx

Customer Experience Coordinator

Charlotte, NC · On-site

$14.25 - $14.75/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... year retail and 6 months of leadership experience Benefits include: Associate discount; EAP ...

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Retail Customer Experience Associate information

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How much do retail customer experience associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for retail customer experience associate in Fort Mill, SC is $13.34, according to ZipRecruiter salary data. Most workers in this role earn between $12.69 and $13.94 per hour, depending on experience, location, and employer.

What is a retail customer experience associate?

Retail Customer Experience Associates are professionals who interact directly with customers in retail settings to ensure a positive shopping experience. They assist customers with product inquiries, resolve issues, handle transactions, and often provide recommendations to enhance customer satisfaction. These associates play a key role in representing the brand, maintaining store appearance, and supporting sales goals. Their responsibilities may also include managing returns, responding to complaints, and providing information about promotions or loyalty programs.

How does a retail customer experience associate typically collaborate with other team members to enhance the overall customer journey?

As a Retail Customer Experience Associate, you'll work closely with sales associates, supervisors, and inventory staff to ensure customers have a seamless and positive experience. Collaboration often includes sharing customer feedback, coordinating on promotions, and assisting with problem-solving when complex issues arise. Team meetings and open communication are common, allowing associates to align on store objectives and improve service strategies. This team-oriented environment helps you learn from others and develop valuable interpersonal skills.

What are the key skills and qualifications needed to thrive as a retail customer experience associate, and why are they important?

Thriving as a Retail Customer Experience Associate requires strong interpersonal skills, product knowledge, and at least a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and basic computer applications is typically expected. Excellent communication, problem-solving, and a positive attitude help associates deliver outstanding service and resolve customer concerns effectively. These skills and qualities are vital for creating positive shopping experiences, building customer loyalty, and achieving sales goals in a competitive retail environment.

What is the difference between Retail Customer Experience Associate vs Retail Sales Associate?

AspectRetail Customer Experience AssociateRetail Sales Associate
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; sales skills
Work EnvironmentCustomer service-focused, in-store or online supportIn-store sales, assisting customers with purchases
Employer & Industry UsageRetail stores, malls, online retailRetail stores, department stores, specialty shops
Common Search & ComparisonCustomer service, experience, support rolesSales, upselling, product knowledge

The Retail Customer Experience Associate primarily focuses on providing excellent customer service and support, ensuring a positive shopping experience. In contrast, the Retail Sales Associate emphasizes actively selling products and increasing sales. Both roles require strong communication skills and are vital in retail environments, but their core responsibilities differ in focus.

Do retail customer experience associate jobs require a degree?

Retail customer experience associate jobs typically do not require a college degree, but employers often look for high school diplomas or equivalent. Relevant skills include communication, customer service, and familiarity with point-of-sale systems, and some positions may offer on-the-job training.

What cities near Fort Mill, SC are hiring for Retail Customer Experience Associate jobs?

Cities near Fort Mill, SC with the most Retail Customer Experience Associate job openings:

Retail Customer Experience Associate jobs near you

Customer Experience Associate

Charlotte, NC • On-site, Remote

Renewal by Andersen
Construction • 501 - 1,000 employees

8.3

Company rating: 8.3 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

1st of 39 rated national retailers

Great coworkers

People enjoy working here

Good employer

Learn more about Renewal by Andersenexternal

$16.25 - $21.75/hr

Full-time

Posted 11 days ago

Job description

Summary
As a Customer Experience Associate, you will be responsible for managing and enhancing the overall customer experience during and after the sales process. This role involves effective communication, problem-solving, and collaboration with various internal teams to address customer inquiries, resolve issues, and ensure a seamless customer journey.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications
  • Associates degree or equivalent work experience

  • 2-3 years of customer care experience/management

Knowledge, Skills, and Abilities
  • Must be able to maintain professionalism and respectful demeanor with customers

  • Must be advanced with Outlook

  • Must be advanced with Microsoft Excel and able to understand reporting from the information

  • Must have knowledge of ZenBooker (scheduling system)

  • Must have experience in Sales Force

  • Organizational skills, follow up, and attention to detail

  • Must be able to organize & prioritize

  • Flexible and resilient to adapt to multiple demands, shifting priorities, and changing business conditions

  • Ability to work independently

Essential Functions
  • Partner with our sales staff to serve as point of contact for customers

  • Works well in call center environment

  • Build rapport with customers by maintaining constant contact via phone, email, or text

  • Drive the highest standards of ethical behavior by providing accurate information throughout the customer experience

  • Multi-task effectively in a high-volume environment while maintaining a positive attitude

  • Deliver high levels of empathy and trust to customers

  • Provide clear and consistent communication

  • Present a WOW factor with each customer interaction

  • Other job duties as assigned

Physical Demands
  • Sitting for Extended Periods

  • Computer Use

  • Meetings and Collaboration

  • Telephone Communication

  • Document Handling

  • Communication
  • Ability to lift up-to 15lbs

  • Occasional Travel

Work Environment
  • Office Setting: The work is typically conducted in an office environment with access to computers, phones, and other necessary tools for managing customer interactions.

  • Customer Service Center: Customer Experience Associates often work in a designated customer service center or department within the company's office.

  • Multitasking and Time Management: Customer Experience Associates may need to handle multiple customer inquiries simultaneously, requiring effective multitasking and time management skills.

  • Training and Development: Participation in training programs to stay updated on products, services, and customer service best practices.

  • Technology Use: Regular use of customer relationship management (CRM) systems, ticketing systems, and other technology tools to manage customer interactions and record details.

  • Adherence to Policies and Procedures: Ensuring that customer interactions adhere to company policies, industry regulations, and ethical standards.

  • Cross-Functional Collaboration: Close collaboration with various departments, including sales, marketing, operations, technology, and other relevant teams to align customer experience strategies with overall business goals.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.
Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. Renewal by Andersen was founded with a mission to redefine the industry and to offer a different-and better-window-replacement experience. Renewal by Andersen has 10 company-owned locations and over 50 independently owned "affiliates" across the United States.
S&L Windows is a Renewal by Andersen affiliate that operates in three markets: Charlotte, NC; Columbia, SC; and Greenville/Asheville/Spartanburg. S&L Windows prides itself on being an experienced, reliable partner for its customers by offering superior products and operating with a Green Diamond service mindset. As a family-owned and operated business, S&L Windows is an active member of the community and routinely engages in charitable work through more than a dozen nonprofit organizations.
Renewal by Andersen and S&L Windows are proud equal-opportunity employers. We are committed to fair hiring practices and to creating a welcoming environment for all team members.

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

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