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Retail Customer Experience Associate Jobs in Edison, NJ

Catbird

Associate Director, Customer Experience

New York, NY · On-site

$18 - $24/hr

... Associate Director of Customer Experience to own the full CX function, from high touch customer ... This role works closely with our retail store teams to bridge the in-store and online customer ...

Catbird

Associate Director, Customer Experience

New York, NY · On-site

$18 - $24/hr

... Associate Director of Customer Experience to own the full CX function, from high touch customer ... This role works closely with our retail store teams to bridge the in-store and online customer ...

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All JobsRetail Customer Experience Associate JobsRetail Customer Experience Associate Jobs in Edison, NJ

Retail Customer Experience Associate information

See Edison, NJ salary details

$11

$15

$18

How much do retail customer experience associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for retail customer experience associate in Edison, NJ is $15.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $16.44 per hour, depending on experience, location, and employer.

What is a retail customer experience associate?

Retail Customer Experience Associates are professionals who interact directly with customers in retail settings to ensure a positive shopping experience. They assist customers with product inquiries, resolve issues, handle transactions, and often provide recommendations to enhance customer satisfaction. These associates play a key role in representing the brand, maintaining store appearance, and supporting sales goals. Their responsibilities may also include managing returns, responding to complaints, and providing information about promotions or loyalty programs.

How does a retail customer experience associate typically collaborate with other team members to enhance the overall customer journey?

As a Retail Customer Experience Associate, you'll work closely with sales associates, supervisors, and inventory staff to ensure customers have a seamless and positive experience. Collaboration often includes sharing customer feedback, coordinating on promotions, and assisting with problem-solving when complex issues arise. Team meetings and open communication are common, allowing associates to align on store objectives and improve service strategies. This team-oriented environment helps you learn from others and develop valuable interpersonal skills.

What are the key skills and qualifications needed to thrive as a retail customer experience associate, and why are they important?

Thriving as a Retail Customer Experience Associate requires strong interpersonal skills, product knowledge, and at least a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and basic computer applications is typically expected. Excellent communication, problem-solving, and a positive attitude help associates deliver outstanding service and resolve customer concerns effectively. These skills and qualities are vital for creating positive shopping experiences, building customer loyalty, and achieving sales goals in a competitive retail environment.

What is the difference between Retail Customer Experience Associate vs Retail Sales Associate?

AspectRetail Customer Experience AssociateRetail Sales Associate
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; sales skills
Work EnvironmentCustomer service-focused, in-store or online supportIn-store sales, assisting customers with purchases
Employer & Industry UsageRetail stores, malls, online retailRetail stores, department stores, specialty shops
Common Search & ComparisonCustomer service, experience, support rolesSales, upselling, product knowledge

The Retail Customer Experience Associate primarily focuses on providing excellent customer service and support, ensuring a positive shopping experience. In contrast, the Retail Sales Associate emphasizes actively selling products and increasing sales. Both roles require strong communication skills and are vital in retail environments, but their core responsibilities differ in focus.

Do retail customer experience associate jobs require a degree?

Retail customer experience associate jobs typically do not require a college degree, but employers often look for high school diplomas or equivalent. Relevant skills include communication, customer service, and familiarity with point-of-sale systems, and some positions may offer on-the-job training.

What are the most commonly searched types of Retail Customer Experience jobs in Edison, NJ?

The most popular types of Retail Customer Experience jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Retail Customer Experience Associate jobs?

Cities near Edison, NJ with the most Retail Customer Experience Associate job openings:

Retail Customer Experience Associate jobs near you

Part-Time Customer Experience Associate - DreamLab

Girl Scouts of Central & Southern New Jersey, Inc.

North Brunswick, NJ • On-site

$15.92/hr

Part-time

Posted yesterday

New

Job description

Customer Experience Associate 

Department: Retail Operations 
Reports To: DreamLab Manager 
Schedule: Part-time; maximum 20 hours per week, including evenings and Saturdays

Pay Rate: $15.92 per hour 
Location: GS DreamLab - North Brunswick, NJ 

Position Summary 

Girl Scouts of Central & Southern New Jersey is looking for Customer Experience Associates to join our team! This position supports the day-to-day operations of the DreamLab while creating a welcoming, engaging, and memorable experience for Girl Scouts, families, volunteers, staff, and community members. 

The Customer Experience Associate provides friendly and knowledgeable customer service while assisting with retail merchandise, Girl Scout membership, programs and activities, and general site operations. This position also helps maintain a clean, organized, and inviting environment that reflects the Girl Scout brand and provides a positive “WOW” experience for every visitor. 

Essential Responsibilities 

Customer Experience & Retail Operations 

  • Provide courteous, consistent, professional, and knowledgeable customer service to Girl Scouts, volunteers, parents, families, community members, and staff.  

  • Assist customers with selecting and purchasing retail merchandise.  

  • Answer questions and provide information about Girl Scout membership, programs, activities, and available resources.  

  • Assist with membership sign-ups and other customer needs.  

  • Support store activities and programs to create an engaging and memorable customer experience.  

  • Operate the point-of-sale system and accurately process customer transactions.  

  • Help ensure the efficient and effective operation of the DreamLab while meeting customer service and sales expectations.  

Site Operations & Appearance 

  • Maintain the DreamLab in an attractive, organized, clean, and functional manner.  

  • Maintain brand and visual standards throughout the retail and customer-facing spaces.  

  • Complete housekeeping and light custodial duties as assigned.  

  • Assist with unpacking merchandise and supplies and stocking shelves as needed.  

  • Help maintain an organized and welcoming environment for customers and staff.  

Administrative Support 

  • Complete daily reports, paperwork, and other administrative tasks accurately and in a timely manner.  

  • Assist the DreamLab Manager with additional operational tasks as needed.  

  • Communicate customer questions, concerns, inventory needs, or operational issues to the appropriate manager.  

Education & Experience 

  • High school diploma or GED preferred.  

  • At least one year of retail or customer service experience preferred.  

  • Demonstrated ability to interact positively and professionally with both girls and adults.  

  • Previous Girl Scout experience is a plus but not required.  

  • Strong communication, organizational, and customer service skills.  

  • Ability to work independently while also contributing effectively as part of a team.  

Physical Requirements 

  • Ability to read materials and communicate effectively both verbally and in writing.  

  • Ability to participate in meetings and communicate in person, virtually, or by phone.  

  • Ability to operate a cash register, computer, keyboard, calculator, copier, and other standard office equipment.  

  • Ability to stand and move throughout the retail and customer-facing areas for extended periods. 

  • Ability to unpack boxes and supplies and stock retail shelves.  

  • Ability to occasionally lift and move merchandise, supplies, and other materials.  

 

Schedule & Other Expectations 

This is a part-time position of up to 20 hours per week. The schedule may include evenings and Saturdays, based on the operating needs of the assigned location. 

Associates will be assigned a primary retail location, but may occasionally be asked to provide coverage at another GSCSNJ retail location. Mileage will be reimbursed for approved travel between locations. 

Reliability, flexibility, and a willingness to assist with a variety of customer service and operational needs are essential to success in this role. 

Equal Opportunity Employer  

Girl Scouts of Central and Southern New Jersey, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.