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Retail Customer Experience Associate Jobs in Dedham, MA

Tjx

Retail Customer Experience Coordinator

Quincy, MA · On-site

$17.25 - $17.75/hr

... retailer. Opportunity: Grow Your Career Responsible for promoting an excellent customer experience ... Oversees a team of Associates at front of store ensuring prompt, courteous customer service and ...

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All JobsRetail Customer Experience Associate JobsRetail Customer Experience Associate Jobs in Dedham, MA

Retail Customer Experience Associate information

See Dedham, MA salary details

$11

$15

$18

How much do retail customer experience associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for retail customer experience associate in Dedham, MA is $15.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $16.30 per hour, depending on experience, location, and employer.

What is a retail customer experience associate?

Retail Customer Experience Associates are professionals who interact directly with customers in retail settings to ensure a positive shopping experience. They assist customers with product inquiries, resolve issues, handle transactions, and often provide recommendations to enhance customer satisfaction. These associates play a key role in representing the brand, maintaining store appearance, and supporting sales goals. Their responsibilities may also include managing returns, responding to complaints, and providing information about promotions or loyalty programs.

How does a retail customer experience associate typically collaborate with other team members to enhance the overall customer journey?

As a Retail Customer Experience Associate, you'll work closely with sales associates, supervisors, and inventory staff to ensure customers have a seamless and positive experience. Collaboration often includes sharing customer feedback, coordinating on promotions, and assisting with problem-solving when complex issues arise. Team meetings and open communication are common, allowing associates to align on store objectives and improve service strategies. This team-oriented environment helps you learn from others and develop valuable interpersonal skills.

What are the key skills and qualifications needed to thrive as a retail customer experience associate, and why are they important?

Thriving as a Retail Customer Experience Associate requires strong interpersonal skills, product knowledge, and at least a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and basic computer applications is typically expected. Excellent communication, problem-solving, and a positive attitude help associates deliver outstanding service and resolve customer concerns effectively. These skills and qualities are vital for creating positive shopping experiences, building customer loyalty, and achieving sales goals in a competitive retail environment.

What is the difference between Retail Customer Experience Associate vs Retail Sales Associate?

AspectRetail Customer Experience AssociateRetail Sales Associate
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; sales skills
Work EnvironmentCustomer service-focused, in-store or online supportIn-store sales, assisting customers with purchases
Employer & Industry UsageRetail stores, malls, online retailRetail stores, department stores, specialty shops
Common Search & ComparisonCustomer service, experience, support rolesSales, upselling, product knowledge

The Retail Customer Experience Associate primarily focuses on providing excellent customer service and support, ensuring a positive shopping experience. In contrast, the Retail Sales Associate emphasizes actively selling products and increasing sales. Both roles require strong communication skills and are vital in retail environments, but their core responsibilities differ in focus.

Do retail customer experience associate jobs require a degree?

Retail customer experience associate jobs typically do not require a college degree, but employers often look for high school diplomas or equivalent. Relevant skills include communication, customer service, and familiarity with point-of-sale systems, and some positions may offer on-the-job training.

What cities near Dedham, MA are hiring for Retail Customer Experience Associate jobs?

Cities near Dedham, MA with the most Retail Customer Experience Associate job openings:

Retail Customer Experience Associate jobs near you

Retail Customer Experience Associate

Jones Road Beauty

Chestnut Hill, MA • On-site

$16.25 - $18/hr

Other

Posted 7 days ago

Key responsibilities

  • Engage with customers, assist their needs, and process transactions at the store.

  • Restock inventory, maintain store cleanliness, and ensure the store is customer-ready.

  • Support sales efforts by promoting products, contributing to sales targets, and participating in store events.

Job description

About Jones Road

Jones Road Beauty was founded by makeup artist Bobbi Brown on the philosophy that the world doesn’t need more beauty products. It needs better beauty products. Clean, strategic, high-grade formulations that work on every skin type and tone—and that are as simple to use as they are to master. Jones Road is a lifetime of beauty knowledge, distilled.


About the role

Jones Road Beauty is looking for an energetic and customer-oriented Retail Sales and Support Associate to join our team at our Chestnut Hill location. This role reports to the Store Manager. In this role, you will engage with customers, assist their needs, restock inventory, maintain store cleanliness, process transactions, and handle inquiries. We are seeking a people-first professional who has a passion for providing exceptional customer service where the ideal candidate can thrive in a fast-paced environment and is dedicated to creating a positive shopping experience for our customers.


What you’ll do:

Customer Service

  • Champion the Jones Road brand and deliver exceptional customer service, ensuring a positive and personalized experience
  • Create a warm and inviting atmosphere, establishing a personal connection with each customer
  • Uphold the brand's artistry, passion, and productivity standards while assisting customers and maintaining the shop floor
  • Address any guest concerns promptly, ensuring appropriate actions are taken and notifying a manager when necessary
  • Support in managing walk in foot traffic and maintain the line management queue for appointments and assistance
  • Provides information on store services and products
  • Handle phone inquiries, direct calls, and offer basic information
  • Deliver personalized service by asking open-ended questions, understanding customer needs, and processing transactions through the POS system

Sales

  • Actively contribute to achieving monthly sales targets by effectively promoting and selling products to customers
  • Participates in driving monthly sales as well as in supporting store events
  • Welcome and engage customers and offer to service clients’ and pull their product needs as well as directing them through the store.


Team Work

  • Foster a cooperative and respectful relationship with retail colleagues, promoting open communication, professionalism, and creativity.

Operations

  • Work efficiently and accurately under time pressure, ensuring the store is customer-ready throughout business hours.
  • Maintain excellent store hygiene standards, including cleaning display units, brushes, tools, testers, etc., and restocking makeup stations after each use.
  • Assist with inventory management, including weekly and monthly stock counts and timely replenishments on the sales floor.
  • Aid in receiving packages or guiding delivery services to the store
  • Adhere to store standards and policies consistently


What you’ll bring

  • High School Diploma required, experience in hospitality-related field or retail preferred
  • 1-2 years of experience in customer-facing retail or the service industry
  • Excellent verbal communication skills, with the ability to influence and convey messages clearly and concisely
  • Strong ability to work independently and collaboratively as part of a team
  • Flexibility in schedule, including availability for work on days, weekends and holidays
  • Physical capability to stand and walk for the duration of a shift (up to 8 hours)
  • Ability to lift objects weighing up to 25 pounds
  • Willingness to stoop, bend and squat for cleaning and stocking duties on the sales floor and non-sales areas


Jones Road Beauty is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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