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Retail Customer Experience Associate Jobs in Beloit, WI

FedEx

Retail Customer Service Associate

Rockford, IL · On-site

$15 - $16.50/hr

The Store Consultant consistently delivers a positive customer experience to all customers ... Demonstrates consultative behaviors in a retail environment to understand each customer ...

New

PetSmart

Retail Customer Service Lead

Janesville, WI · On-site

$13.75 - $17/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Janesville, WI

$13.75 - $17/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Janesville, WI · On-site

$13.75 - $17/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Janesville, WI · On-site

$13.75 - $17/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Janesville, WI · On-site

$13.75 - $17/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Janesville, WI · On-site

$13.75 - $17/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Janesville, WI · On-site

$13.65 - $23.76/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Janesville, WI

$15.25 - $17/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

TJX Companies

Retail Associate-part time

Janesville, WI · On-site

$13.25 - $13.75/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

Tjx

Retail Associate-part time

Janesville, WI · On-site

$13.25 - $13.75/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

TJX Companies

Retail Associate-part time

Janesville, WI

$13.25 - $13.75/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

Sierra

Retail Merchandise Associate

Rockford, IL · On-site

$15 - $15.50/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

TJX Companies

Retail Merchandise Associate

Rockford, IL · On-site

$15 - $15.50/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

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All JobsRetail Customer Experience Associate JobsRetail Customer Experience Associate Jobs in Beloit, WI

Retail Customer Experience Associate information

See Beloit, WI salary details

$11

$14

$17

How much do retail customer experience associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for retail customer experience associate in Beloit, WI is $14.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $15.53 per hour, depending on experience, location, and employer.

What is a retail customer experience associate?

Retail Customer Experience Associates are professionals who interact directly with customers in retail settings to ensure a positive shopping experience. They assist customers with product inquiries, resolve issues, handle transactions, and often provide recommendations to enhance customer satisfaction. These associates play a key role in representing the brand, maintaining store appearance, and supporting sales goals. Their responsibilities may also include managing returns, responding to complaints, and providing information about promotions or loyalty programs.

How does a retail customer experience associate typically collaborate with other team members to enhance the overall customer journey?

As a Retail Customer Experience Associate, you'll work closely with sales associates, supervisors, and inventory staff to ensure customers have a seamless and positive experience. Collaboration often includes sharing customer feedback, coordinating on promotions, and assisting with problem-solving when complex issues arise. Team meetings and open communication are common, allowing associates to align on store objectives and improve service strategies. This team-oriented environment helps you learn from others and develop valuable interpersonal skills.

What are the key skills and qualifications needed to thrive as a retail customer experience associate, and why are they important?

Thriving as a Retail Customer Experience Associate requires strong interpersonal skills, product knowledge, and at least a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and basic computer applications is typically expected. Excellent communication, problem-solving, and a positive attitude help associates deliver outstanding service and resolve customer concerns effectively. These skills and qualities are vital for creating positive shopping experiences, building customer loyalty, and achieving sales goals in a competitive retail environment.

What is the difference between Retail Customer Experience Associate vs Retail Sales Associate?

AspectRetail Customer Experience AssociateRetail Sales Associate
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; sales skills
Work EnvironmentCustomer service-focused, in-store or online supportIn-store sales, assisting customers with purchases
Employer & Industry UsageRetail stores, malls, online retailRetail stores, department stores, specialty shops
Common Search & ComparisonCustomer service, experience, support rolesSales, upselling, product knowledge

The Retail Customer Experience Associate primarily focuses on providing excellent customer service and support, ensuring a positive shopping experience. In contrast, the Retail Sales Associate emphasizes actively selling products and increasing sales. Both roles require strong communication skills and are vital in retail environments, but their core responsibilities differ in focus.

Do retail customer experience associate jobs require a degree?

Retail customer experience associate jobs typically do not require a college degree, but employers often look for high school diplomas or equivalent. Relevant skills include communication, customer service, and familiarity with point-of-sale systems, and some positions may offer on-the-job training.

What cities near Beloit, WI are hiring for Retail Customer Experience Associate jobs?

Cities near Beloit, WI with the most Retail Customer Experience Associate job openings:

Retail Customer Experience Associate jobs near you

Customer Experience Associate - Ice Facilities

Rockford Park District

Rockford, IL • On-site

$17/hr

Temporary

Posted 24 days ago

Key responsibilities

  • Operate phone equipment, answer customer inquiries, transfer calls, and relay messages for staff.

  • Register customers for programs, process facility and shelter rentals, sell tickets and passes, and handle fee assistance requests.

  • Assist with opening and closing the office, update building schedules, and support program operations and special events.

Rockford Park District rating

8.1

Company rating: 8.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

349th of 856 rated public administrative organizations

Job description

Description
TitleCustomer Experience AssociateDepartmentCustomer ExperienceStatusSeasonalWork LocationCarlson Ice ArenaReports ToCustomer Experience SupervisorWage$17/hourPosition DescriptionProvides exceptional service and assistance to customers of the Rockford Park District Ice Facilities. Courteously, knowledgeably, and professionally operate phone equipment, answer customer inquiries, transfer calls, and relay messages for staff.
ROCKFORD PARK DISTRICT VISION, MISSION AND LEADERSHIP BY VALUESAgency VisionTo be the best urban parks and recreation system in North America, as measured by national standards and the citizens we serve.Agency MissionThe Rockford Park District is in business to "help people enjoy life" by providing a quality park and recreation system.Vision & Planning SystemThe District aligns itself and all its resources to achieve its purpose, vision, mission, and priorities. This successfully drives the strategic plan, operational plans, and performance goals.Policy Management & Operations SystemEvery team member serves as an active contributor in the development of the team's operational plan; develops job strategies and plans that support the team's operational goals; identifies timetables for completion; plans daily work activities in an organized manner ensuring effective utilization of time and resources in the completion of job tasks.Leadership by Values SystemLeadership by Values can only be achieved if all team members believe in and live by these shared values: accountability, integrity, passion, agility, relationship oriented, results driven, service oriented, respectful, and innovative. While all team members share these essential values, our culture is enriched by and welcomes the diverse supporting values of its team members.Diversity, Equity, Inclusion and Belonging StatementThe Rockford Park District is committed and accountable to being a place where everyone is invited and belongs, as demonstrated by being an inviting, equitable, and inclusive environment, respectful of all people, embracing diversity, creating accessibility and valuing all team members, partners and community members for their unique experiences and backgrounds.
RELATIONSHIPS TO RESULTS CULTUREDefinitionSustained by long-term, positive, exceptional relationships with stakeholders and team members as our hallmark of success.
ONE TEAM, ONE GOAL COMMITMENTDefinitionTo work together to achieve the mission, vision, and shared values of the Rockford Park District.ConnectednessDepartments are truly interconnected to support the mission and vision of the Rockford Park District.
ESSENTIAL FUNCTIONS include the following. Other duties may be assigned
Customer Service
  • Courteously, knowledgeably, and professionally operate phone equipment, answer customer inquiries, transfer calls, and relay messages for staff.
  • Registers customers for Park District programs, processes facility and shelter rentals, sells admissions tickets and passes.
  • Maintains a good understanding of Rockford Park District policies especially regarding refunds, registration, etc.
  • Follows Rockford Park District cash control procedures.
  • Processes fee assistance requests and payment plan authorizations.
  • Monitors and responds to Rockford Park District general e-mail and voicemail requests.
  • Operates office equipment, managing phone systems, voice mail, recorded information lines, fax machines, and copy machines effectively.
  • Maintains a good understanding of the Park District programs and facilities-what is happening in every department and at each facility.
  • Maintains knowledge of the Rockford area and the populations served by the Rockford Park District.
  • Treats customer complaints and concerns with the utmost attention and enters into the appropriate software.
  • Familiar with specific programming, personnel, and activities related to the location assigned.
  • Utilize the Rockford Park District's HRIS system for all HR and payroll-related requirements and to accurately clock in and out for all shifts.

Facility Responsibilities
  • Assists with opening and closing the office for the day.
  • Updates and maintains buildings schedules.
  • Provides assistance with basic janitorial tasks such as trash disposal, table cleaning, and vacuuming when necessary.
  • Assists Program Operations as needed (set up for events, court activities, Facility meeting rooms).
  • Assists with special event coordination and transactions as requested.

Requirements
Education/Experience
High School Diploma or GED Equivalent. Some customer service experience preferred.
Critical Skills, Knowledge, and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
  • Must be 18 years old
  • Good communication skills-written, oral, and interpersonal
  • Good customer service and computer skills
  • Keyboarding and some familiarity with database systems
  • Must possess good organizational skills and be able to pay attention to detail
  • Commitment to follow procedures exactly and in the correct order
  • Must be available to work between the hours of 5:00AM. - 10:00 p.m. 7 days a week. Hours will vary based on facility need at both Ice Facilities.
  • Must be available seasonally up to 15+ hours per week
  • First Aid, CPR, and AED training (can be obtained through the Rockford Park District)

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Light to Medium work:
    • Exerting in excess of 30 pounds of force occasionally
    • Exerting in excess of 15 pounds of force frequently
    • Exerting in excess of 10 pounds of force constantly to move objects.
  • Must be able to perform moderately physically intensive tasks, potentially including any combination of the following: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, lifting, grasping, feeling, talking, repetitive motions, substantial movements (motions) of the wrists, hands, and/or fingers.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
  • This position is primarily stationed indoors.
  • Ability to work under stressful conditions, and problem solve.

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