ZipRecruiter

Log In

1

Retail Customer Experience Associate Jobs in Georgia

HMTX Industries

Customer Experience Associate

Calhoun, GA · On-site

$20 - $23/hr

Customer Experience Associate Are you ready to join a company that's pushing the limits of global design and innovation? Are you passionate about growing your career in a business with international ...

HMTX Industries

Customer Experience Associate

Calhoun, GA · On-site +1

$20 - $23/hr

Customer Experience Associate Are you ready to join a company that's pushing the limits of global design and innovation? Are you passionate about growing your career in a business with international ...

Tjx

Retail Customer Experience Coordinator

Dalton, GA

$14 - $14.50/hr

... retailer. Opportunity: Grow Your Career Responsible for promoting an excellent customer experience ... Oversees a team of Associates at front of store ensuring prompt, courteous customer service and ...

Tjx

Retail Customer Experience Coordinator

Warner Robins, GA · On-site

$14 - $14.50/hr

... retailer. Opportunity: Grow Your Career Responsible for promoting an excellent customer experience ... Oversees a team of Associates at front of store ensuring prompt, courteous customer service and ...

Tjx

Retail Customer Experience Coordinator

Tifton, GA · On-site

$14 - $14.50/hr

... retailer. Opportunity: Grow Your Career Responsible for promoting an excellent customer experience ... Oversees a team of Associates at front of store ensuring prompt, courteous customer service and ...

Tjx

Retail Customer Experience Coordinator

Newnan, GA · On-site

$14.25 - $14.75/hr

... retailer. Opportunity: Grow Your Career Responsible for promoting an excellent customer experience ... Oversees a team of Associates at front of store ensuring prompt, courteous customer service and ...

previous pagenext page

Showing results 21-40

All JobsRetail Customer Experience Associate JobsRetail Customer Experience Associate Jobs in Georgia

Retail Customer Experience Associate information

What is a retail customer experience associate?

Retail Customer Experience Associates are professionals who interact directly with customers in retail settings to ensure a positive shopping experience. They assist customers with product inquiries, resolve issues, handle transactions, and often provide recommendations to enhance customer satisfaction. These associates play a key role in representing the brand, maintaining store appearance, and supporting sales goals. Their responsibilities may also include managing returns, responding to complaints, and providing information about promotions or loyalty programs.

How does a retail customer experience associate typically collaborate with other team members to enhance the overall customer journey?

As a Retail Customer Experience Associate, you'll work closely with sales associates, supervisors, and inventory staff to ensure customers have a seamless and positive experience. Collaboration often includes sharing customer feedback, coordinating on promotions, and assisting with problem-solving when complex issues arise. Team meetings and open communication are common, allowing associates to align on store objectives and improve service strategies. This team-oriented environment helps you learn from others and develop valuable interpersonal skills.

What are the key skills and qualifications needed to thrive as a retail customer experience associate, and why are they important?

Thriving as a Retail Customer Experience Associate requires strong interpersonal skills, product knowledge, and at least a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and basic computer applications is typically expected. Excellent communication, problem-solving, and a positive attitude help associates deliver outstanding service and resolve customer concerns effectively. These skills and qualities are vital for creating positive shopping experiences, building customer loyalty, and achieving sales goals in a competitive retail environment.

What is the difference between Retail Customer Experience Associate vs Retail Sales Associate?

AspectRetail Customer Experience AssociateRetail Sales Associate
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; sales skills
Work EnvironmentCustomer service-focused, in-store or online supportIn-store sales, assisting customers with purchases
Employer & Industry UsageRetail stores, malls, online retailRetail stores, department stores, specialty shops
Common Search & ComparisonCustomer service, experience, support rolesSales, upselling, product knowledge

The Retail Customer Experience Associate primarily focuses on providing excellent customer service and support, ensuring a positive shopping experience. In contrast, the Retail Sales Associate emphasizes actively selling products and increasing sales. Both roles require strong communication skills and are vital in retail environments, but their core responsibilities differ in focus.

Do retail customer experience associate jobs require a degree?

Retail customer experience associate jobs typically do not require a college degree, but employers often look for high school diplomas or equivalent. Relevant skills include communication, customer service, and familiarity with point-of-sale systems, and some positions may offer on-the-job training.

What are the most commonly searched types of Retail Customer Experience jobs in Georgia?

The most popular types of Retail Customer Experience jobs in Georgia are:

What cities in Georgia are hiring for Retail Customer Experience Associate jobs?

Cities in Georgia with the most Retail Customer Experience Associate job openings:

Retail Customer Experience Associate jobs near you
Infographic showing various Retail Customer Experience Associate job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 18% Part Time, 8% Contract, and 3% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Experience Associate

HMTX Industries

Calhoun, GA • On-site

$20 - $23/hr

Full-time

Re-posted 4 days ago

Job description

Customer Experience Associate
Are you ready to join a company that's pushing the limits of global design and innovation? Are you passionate about growing your career in a business with international reach and best-in-class talent?
HMTX Industries, headquartered in Norwalk Connecticut, services a diverse range of construction and renovation markets with renowned flooring products that set the bar for quality, performance, and design around the world. With products for your home, work and everywhere in between, HMTX is helping make life more beautiful.
As a member of our team, you'll have the opportunity to work in a dynamic, exciting environment and be a part of a company that is affecting change. Whether it's transcending the status quo on design and innovation or giving back in our local communities - HMTX is always in motion. Join us today!
Your Opportunity to Make an Impact
As a Customer Experience Associate, you will deliver professional, accurate, and timely support to both internal and external customers throughout the entire order lifecycle. In this role, you will manage incoming inquiries across phone, chat, email, and messages; process manual and EDI orders; and help ensure compliance with customer requirements. Your ability to multi-task, communicate clearly, and maintain exceptional attention to detail will directly impact customer satisfaction and operational accuracy.
What You Will Do
  • Provide timely, professional responses to customer inquiries across phone, email, chat, and messaging channels.
  • Process both manual and EDI (Electronic Data Interchange) orders from start to finish.
  • Review customer purchase orders for accuracy and address questions related to stock, order status, and order changes.
  • Maintain shared inboxes and partner with internal teams to resolve customer issues.
  • Follow up on open/aging orders and submit tickets for delayed or missed shipments.
  • Navigate multiple systems to provide accurate information and support customer needs.

Who We're Looking For
Experience & Skills
  • Customer service experience, especially with multifaceted or detailed orders.
  • Strong written and verbal communication skills.
  • Excellent attention to detail and accuracy.
  • Ability to multitask, prioritize, and work both independently and as part of a team.
  • Experience with Sage or similar systems is a plus.
  • Strong interpersonal skills and the ability to work across departments and with external customers.

Knowledge
  • Proficiency in Microsoft Office (Excel, Word, Outlook).
  • Strong math, organization, and problem-solving abilities.
  • Ability to work across multiple systems and manage detailed customer information.

Education
  • High school diploma or GED required.
  • Associate degree in Business Administration or related field preferred, or 1-3 years of customer service experience.

The salary range for this role is $20 to $23/hr. This range is applicable for jobs performed in the Eastern and Central Time Zones. An employee's pay position within the pay range will be based on several factors including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, and business organizational needs.
HMTX Industries logo

About HMTX Industries

Sourced by ZipRecruiter

Headquartered in Norwalk, Connecticut, HMTX Industries is a global flooring company serving a diverse cross section of the construction and renovation marketplaces. The HMTX family of companies includes: Halstead, the leading supplier of resilient flooring to the Home Center market; Metroflor, its signature residential brand in North America; HMTX Commercial with the Teknoflor™, and Aspecta™, brands; and HMTX Global, which serves end users worldwide with diverse channel partners focused on Aspecta™ and Allure™, and OEM-private label brands. As a global leader in sustainable practices, HMTX sets industry standards for quality and performance as well as superior product design. Its manufacturing processes, workplaces and product ingredients all reflect a significant dedication to sustainability, transparency, and societal impact. HMTX has received numerous accolades for innovation, supply chain performance, online excellence, and customer partnership.

Industry

Building materials and garden equipment dealers

Company size

201 - 500 Employees

Headquarters location

Norwalk, CT, US

Year founded

2019

Social media

Facebook

View All HMTX Industries Jobs

Apply