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Retail Customer Associate Jobs in Virginia (NOW HIRING)

Tjx

Retail Customer Service Coordinator

Charlottesville, VA

$14.75 - $15.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Updates Associates on current customer experience feedback, goals, and company initiatives * Trains and mentors all Associates on Policies and Procedures * Provides recognition and constructive ...

PetSmart

Retail Customer Service Lead

Roanoke, VA

$15.25 - $18.75/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Chesapeake, VA

$14 - $17/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

Tjx

Retail Customer Experience Coordinator

Chester, VA · On-site

$14.75 - $15.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversees a team of Associates at front of store ensuring prompt, courteous customer service and ... Able to train others * 1 year retail and 6 months of leadership experience Benefits include:

PetSmart

Retail Customer Service Lead

Richmond, VA

$14.25 - $17.50/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Chesapeake, VA · On-site

$14 - $17/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Reston, VA

$16.25 - $19.75/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Richmond, VA · On-site

$14.25 - $17.50/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Falls Church, VA · On-site

$16.50 - $20.25/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Alexandria, VA · On-site

$16.50 - $20.25/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Richmond, VA

$14.25 - $17.50/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Reston, VA · On-site

$16.25 - $19.75/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Falls Church, VA · On-site

$16.50 - $20.25/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Reston, VA

$16.25 - $19.75/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

PetSmart

Retail Customer Service Lead

Reston, VA

$16.25 - $19.75/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

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All JobsRetail Customer Associate JobsRetail Customer Associate Jobs in Virginia

Retail Customer Associate information

What is the difference between Retail Customer Associate vs Cashier?

AspectRetail Customer AssociateCashier
Primary RoleAssist customers, provide product information, and ensure a positive shopping experienceHandle transactions, operate cash registers, and process payments
Required SkillsCustomer service, communication, product knowledgeBasic math, attention to detail, cash handling
Work EnvironmentSales floor, customer interactionCheckout counters, point-of-sale systems
Common CertificationsNone typically required, but customer service experience preferredCash handling or POS training often preferred

While both roles involve working in retail settings, a Retail Customer Associate focuses on assisting customers and enhancing their shopping experience, whereas a Cashier primarily handles transactions at the checkout. The roles often overlap, but the Associate role encompasses broader customer service responsibilities.

What are the key skills and qualifications needed to thrive as a retail customer associate?

To thrive as a Retail Customer Associate, you need strong customer service skills, basic math abilities, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile payment platforms is highly valued. Outstanding communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure positive customer experiences, efficient sales operations, and contribute directly to store success and customer loyalty.

How does a retail customer associate typically interact with other team members to ensure a smooth store operation?

Retail Customer Associates work closely with colleagues, such as cashiers, stock associates, and supervisors, to maintain an organized and efficient store environment. Communication is key—they often relay customer feedback to management, coordinate with the stock team to replenish shelves, and assist cashiers during busy periods. Collaboration ensures customer needs are met promptly, inventory is managed effectively, and the store runs smoothly. Building strong working relationships within the team not only improves the customer experience but can also open up opportunities for career advancement within the company.

What is a retail customer associate?

Retail Customer Associates are employees who assist customers in retail stores by answering questions, helping them find products, processing transactions, and ensuring a positive shopping experience. They often handle tasks such as restocking shelves, managing returns, addressing customer concerns, and maintaining store cleanliness. Good communication skills and a friendly attitude are important for this role, as associates are often the main point of contact between the store and its customers.
What are popular job titles related to Retail Customer Associate jobs in Virginia? For Retail Customer Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Retail Customer Associate jobs in Virginia look for? The top searched job categories for Retail Customer Associate jobs in Virginia are:
What cities in Virginia are hiring for Retail Customer Associate jobs? Cities in Virginia with the most Retail Customer Associate job openings:
Retail Customer Associate jobs near you
Infographic showing various Retail Customer Associate job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Retail Customer Service Coordinator

TJX Companies

Charlottesville, VA • On-site

$14.75 - $15.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 689 frontline employees who took The Breakroom Quiz

26th of 39 rated national retailers

Job description

HomeGoods
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career.
Leads the frontline to promote a "Highly-Satisfied" customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed
  • Promotes a "Highly Satisfied" customer experience
  • Drives customer loyalty through programs and initiatives
  • Addresses customer concerns and issues promptly
  • Updates Associates on current customer experience feedback, goals, and company initiatives
  • Trains and mentors all Associates on Policies and Procedures
  • Provides recognition and constructive feedback on cashier performance
  • Maintains and monitors cash controls including change fund
  • Adheres to all labor laws and meal and break period policies
  • Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
  • Audits and approves paperwork
  • Maintains cleanliness, recovery, and organizational standards throughout the frontline
  • Monitors all frontline equipment, communicating issues to management
  • Executes and adheres to Company directives
  • Maintains and upholds merchandising standards within the queue-line
  • Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards)
  • Ensures proper and timely handling of damages and Mark out of Stock
  • Promotes a safe environment, reporting any type of safety hazard in the store
  • Other duties as assigned

Who We're Looking For: You.
  • High School graduate or equivalent degree preferred
  • Available to work flexible schedule including evenings and weekends
  • Able to work as a team member
  • Excellent interpersonal skills
  • Exceptional customer service skills
  • Able to lift heavy merchandise with/without reasonable accommodations
  • Able to train and provide direction to others
  • Able to run a register/handle money
  • Must be able to handle confidential information with discretion
  • Experience as a coordinator or previous retail/supervisory experience preferred

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
300 Twenyninth Place Ct
Location:
USA HomeGoods Store 0595 Charlottesville VA
This position has a starting pay range of $14.75 to $15.25 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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