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Retail Counter Manager Jobs in Delaware (NOW HIRING)

Ross Stores

Retail Associate

Newark, DE · On-site

$15 - $17/hr

Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores, Inc

Retail Associate

Wilmington, DE

$14.75 - $17/hr

Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores

Retail Associate

Wilmington, DE · On-site

$14.75 - $17/hr

Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores, Inc

Retail Associate

Newark, DE · On-site

$15 - $17.25/hr

Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores, Inc

Retail Associate

New Castle, DE · On-site

$14.75 - $17/hr

Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

PRICE AUTOMOTIVE GROUP

RETAIL ASSOCIATE

Millsboro, DE · On-site

$13.25 - $15.25/hr

... management * Ensure all calls are addressed and the counter is staffed prior to leaving * Prepare work orders for customers ensuring accurate, detailed and legible information is on the work order

Wendy's

Restaurant (Shift) Manager

Bear, DE · On-site

$16 - $19/hr

... front counter, and cash handling Ensure food quality, cleanliness, and safety standards are met ... retail leadership experience preferred (Wendy's/QSR background a plus) Ability to motivate and ...

Wendy's

Restaurant (Shift) Manager

Bear, DE · On-site

$16 - $19/hr

... counter, and cash handling • Ensure food quality, cleanliness, and safety standards are met • ... or retail leadership experience preferred (Wendy's/QSR background a plus) • Ability to motivate ...

McDonald's

Manager

Wilmington, DE · On-site

$20/hr

... Front Counter McCafé and Drive-Thru areas are organized for the best service. The Kitchen ... Previous managerial experience is preferred, ideally within a restaurant, retail or hospitality ...

McDonald's

Manager

Wilmington, DE · On-site

$20/hr

... Front Counter McCafé and Drive-Thru areas are organized for the best service. The Kitchen ... Previous managerial experience is preferred, ideally within a restaurant, retail or hospitality ...

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Retail Counter Manager information

What is a retail counter manager?

A Retail Counter Manager is responsible for overseeing the operations and sales of a specific counter or department within a retail store, such as cosmetics, jewelry, or electronics. They lead a team of sales associates, manage inventory, and ensure that customer service standards are met. Retail Counter Managers also develop sales strategies, train staff, and maintain the appearance of their designated counter to attract customers. Their goal is to maximize sales and provide an excellent shopping experience for customers.

What are the key skills and qualifications needed to thrive as a retail counter manager, and why are they important?

To thrive as a Retail Counter Manager, you need expertise in sales, inventory management, and customer service, often supported by experience in retail or supervisory roles. Familiarity with point-of-sale (POS) systems, merchandising software, and basic financial reporting tools is typically required. Strong leadership, interpersonal communication, and problem-solving skills help you motivate staff and resolve customer issues effectively. These skills ensure efficient store operations, enhanced customer satisfaction, and the achievement of sales targets.

What are some common challenges a retail counter manager might face, and how can they effectively address them?

Retail Counter Managers often encounter challenges such as meeting sales targets, managing staff performance, and ensuring exceptional customer service in a fast-paced environment. To effectively address these, successful managers focus on clear communication with their team, ongoing product training, and adapting sales strategies to customer needs. Staying organized and fostering a positive team culture can help overcome daily operational hurdles and drive store success.

What is the difference between Retail Counter Manager vs Retail Sales Associate?

AspectRetail Counter ManagerRetail Sales Associate
ResponsibilitiesOversees counter operations, manages staff, handles customer complaints, and ensures sales targets are met.Assists customers, processes transactions, stocks shelves, and promotes products.
Required SkillsLeadership, customer service, inventory management, and sales skills.Customer service, communication, product knowledge, and sales techniques.
Work EnvironmentFront-of-store, managerial setting, often in retail outlets like electronics, cosmetics, or jewelry stores.

The Retail Counter Manager typically has supervisory duties, manages staff, and handles operational tasks, while the Retail Sales Associate focuses on assisting customers and selling products. Both roles require strong customer service skills, but the manager position involves leadership and oversight responsibilities.

What cities in Delaware are hiring for Retail Counter Manager jobs?

Cities in Delaware with the most Retail Counter Manager job openings:

Retail Counter Manager jobs near you

Retail Associate

Newark, DE • On-site

Ross Stores
Retail • 10K+ employees
Learn more about Ross Storesexternal

$15 - $17/hr

Part-time

Re-posted 22 days ago

Job description

GENERAL PURPOSE:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.
ESSENTIAL FUNCTIONS:
  • Understands that safety is the number one priority and practices safe behaviors in everything they do.
  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
  • Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
  • Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
  • Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
  • Represents and supports the Company brand at all times.
  • Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
  • Maintains a professional appearance and adheres to the Company's dress code at all times.
  • Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.
  • Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
  • Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
  • Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
  • As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
  • Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
  • Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
  • Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.

COMPETENCIES:
  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
  • Ability to perform basic mathematical calculations commonly used in retail environments.

PHYSICAL REQUIREMENTS/ADA:
  • Ability to use all Store equipment, including PDTs, registers and PC as required.
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Ability to occasionally push, pull and lift more than 25 pounds.
  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
  • Certain assignments may require other qualifications and skills.
  • Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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About Ross Stores

Sourced by ZipRecruiter

We’re big as the nation’s largest off-price retail chain, we have a great deal of purchasing power. We’re savvy our buyers search the globe for the best brands and latest styles. We work directly with manufacturers to negotiate the best deals! We believe in “no frills”, no window displays, mannequins, fancy fixtures or decorations in our stores so we can pass more savings on to our customers. We love new buys, we keep it simple so we can get the great buys into our stores quickly, which means almost every day!

Industry

Retail and apparel and accessories stores

Company size

10,000+ Employees

Headquarters location

Dublin, CA, US

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