Retail Banking Trainer Jobs (NOW HIRING)

When you work at Landmark, you'll find we are all aboutCulture,Connection, andContribution. You'll build relationships beyond transactions. You will work with people who want to be better every day you'll be challenged to grow and supported in your development. You'll have an opportunity to make a real difference for our customers and our communities.

We are currently looking for aRetail Banking Trainerto join the Landmark team. Here are all the details:

HOW YOU WILL CONNECT

Delivers the Landmark National Bank commitmentTo be champions and catalysts for our communities by delivering the technical skill training for frontline bank staff, retail operations training. The Retail Banking Traineris responsible fordesigning, delivering, and evaluating training programs that support the development of retail banking employees. This role ensures frontline staffpossessthe knowledge, skills, and regulatory understanding necessary to provide excellent customer service,maintainoperational compliance, and support the bank's sales and serviceobjectives.

The trainer partners with branch leadership to strengthen employee performance in areas such as deposit products, consumer lending, customer experience, regulatory compliance, and operational procedures.

WHO YOU ARE

• Bachelor's degree in Business, Finance, Human Resources, Education, or related field preferred.Previous banking and management experience is required
• 3-5 years of experience in retail banking operations, branch management, or banking training.
• Strong understanding of branch operations, deposit products, and customer service practices.
• Previousexperience delivering training or coaching preferred.
• Strong presentation and facilitation skills.
• Knowledge of retail banking regulations and compliance requirements.
• Ability to translate complex banking procedures into easy-to-understand training.
• Excellent interpersonal and communication skills.
• Ability to manage multiple training initiatives simultaneously.

Key Competencies

• Instructional design
• Communication and presentation
• Coaching and development
• Regulatory awareness
• Relationship building
• Organizational skills

Performance Measures

• New hire training completion rates
• Employee knowledge assessment scores
• Competency Scores
• Branch operational error reduction
• Employee engagement and training satisfaction
• Compliance training completion

Training Development

• Design and develop training programs forretailbanking staff including tellers, personal bankers,assistant bankmanagersand bankmanagers.
• Createprograms andcurriculumto includefulltraining calendar, training manuals, job aids, and e-learning modules related to retail banking operationsand consumer lending.
• Update training materials to reflect new products, policies, regulatory requirements, and system changes.

Training Delivery

• Facilitate instructor-led training sessions for new hires and existing retail staff.
• Conduct onboarding training for new branch employees.
• Deliver training related to customer service, sales techniques,leadership and management training, operations,regulationsand relationshipbuilding.
• Provide training on core banking systems and digital banking tools.

Performance Support

• Observe branch operations and provide coaching to improve service quality and operational accuracy.
• Work withBankManagersandAssistant Bank Managerstoidentifytraining needs and skill gaps.
• Provide follow-up coaching and reinforcement training.

Program Evaluation

• Track and measure training effectiveness through assessments, feedback, and performance metrics.
• Maintain training records and documentation.
• Recommend improvements to training programs based on outcomes and business needs.

Collaboration

• Partner with HR, compliance, and retail leadership to support employee development initiatives.

Assistwith leadership development training for emerging branch leaders.

PHYSICAL DEMANDS

• The physical demands listed below are a requirement to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to stand and present for extended periods during training sessions.
• Position requires approximately 25% travel; employee must be able to travel to conduct in-branch training.

BENEFITS WE OFFER YOU

• Group health, dental, and visioninsurance options

• Health savings accounts (HSA) andFlexible spending accounts (FSA)

• Fully paid Life Insurance andLong-term disability

• 401k options with401k Matching and Profit Sharing Retirement Plan

• Paid Time Off (PTO) program in addition to11 paid holidays

• Discount on various bank services

• Employee Referrals

• Wellness Reimbursements

• 529 College Savings Plan Payroll Deduction

A credit and background check is a final part of the hiring process.

Landmark National Bank is an EEO/AA/ADA/Veteran employer.