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Retail Banking Associate Jobs in Wisconsin (NOW HIRING)

SustainableHR

Retail Banking Supervisor

Madison, WI · On-site

$60 - $80/hr

Retail Banking Supervisor Location: Madison, WI Salary Range: $68,000-$85,000 annually Employment ... Associate degree, two-year college degree, or completion of a specialized program of study through ...

Park Bank

Relationship Banker (Hilldale Branch)

Madison, WI · On-site

$18.75 - $24.50/hr

Provide advice and guidance to newer Retail Banking associates, and assists in complex situations * Deliver financial solutions, service, and professionalism to all internal and external clients ...

Busey

IT Retail Service Support Manager

Tomahawk, WI · On-site

$63K - $87K/yr

Responsible for installation, maintenance, repair, inventory and liquidation of the Bank's fleet of ... In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible ...

Nicolet National Bank

Merchant Services Associate

WI · On-site

The role partners with Treasury Management, Commercial Banking, and Retail Banking team members to ... The Merchant Services Associate helps support growth of the Bank's merchant card services portfolio ...

TD Bank Group

WI · On-site

$250/hr

Personal & Commercial Banking The Banking Associate is a professional in banking, plays a key role ... retail to retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS ...

Bank of Montreal

Associate Banker

Milwaukee, WI · On-site

Retail Banking Sales & Service This is a part-time role, typically scheduled for 20 hours per week. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides ...

Bank of Montreal

Associate Banker

Wauwatosa, WI · On-site

Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the ...

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All JobsRetail Banking Associate JobsRetail Banking Associate Jobs in Wisconsin

Retail Banking Associate information

What does a retail banking associate do?

A Retail Banking Associate assists customers with their day-to-day banking needs, such as opening accounts, processing deposits and withdrawals, and answering questions about bank products and services. They help ensure a positive customer experience by providing information, resolving issues, and referring clients to specialized banking staff when necessary. Retail Banking Associates also help maintain accurate records and uphold security procedures to protect customers’ financial information.

What are the key skills and qualifications needed to thrive as a retail banking associate?

To thrive as a Retail Banking Associate, you need strong customer service abilities, basic financial knowledge, and at least a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and sometimes certification in anti-money laundering (AML) practices is often required. Excellent communication, problem-solving, and attention to detail help build trust with clients and efficiently resolve their needs. These skills ensure accurate transactions, customer satisfaction, and compliance with financial regulations, which are critical to the bank's reputation and success.

What are some common challenges retail banking associates face when assisting customers, and how can these be managed effectively?

Retail Banking Associates often encounter challenges such as handling high volumes of customer inquiries, resolving account discrepancies, and navigating complex financial products. Managing these effectively requires strong communication skills, patience, and a good understanding of bank policies and procedures. Regular training and support from experienced team members also help associates stay updated on regulatory changes and new services, enabling them to provide accurate information and resolve issues efficiently.

What is the difference between Retail Banking Associate vs Customer Service Representative?

AspectRetail Banking AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking certificationsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentBank branches, financial institutionsCall centers, retail stores, bank branches
Employer & Industry UsageFinancial institutions, banksVarious industries including banking, retail, telecom
Common Search & ComparisonYesYes

The Retail Banking Associate primarily works within banks, focusing on financial transactions, account management, and sales. Customer Service Representatives also handle client inquiries but often work across multiple industries, providing general support. While both roles require strong communication skills and customer service experience, Retail Banking Associates typically need some banking-specific knowledge and certifications. They are more specialized within the banking industry, whereas Customer Service Representatives have broader roles across sectors.

How hard is it to get into a retail banking associate?

Getting a retail banking associate position typically requires a high school diploma or equivalent, with some employers preferring candidates with customer service experience or relevant certifications. The role often involves basic financial knowledge, communication skills, and the ability to work in a team, with competition varying by location and employer requirements.

Which retail banking associate pays the most?

The highest-paid retail banking associates typically work in senior or specialized roles, such as branch managers or financial advisors, and can earn higher salaries due to experience, certifications, and performance. Salaries vary by location and institution but generally range from $40,000 to over $70,000 annually for experienced professionals. Advanced skills in sales, customer service, and financial products can also lead to higher compensation.

What are the most commonly searched types of Retail Banking jobs in Wisconsin?

The most popular types of Retail Banking jobs in Wisconsin are:

What are popular job titles related to Retail Banking Associate jobs in Wisconsin?

For Retail Banking Associate jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Retail Banking Associate jobs in Wisconsin look for?

The top searched job categories for Retail Banking Associate jobs in Wisconsin are:

What cities in Wisconsin are hiring for Retail Banking Associate jobs?

Cities in Wisconsin with the most Retail Banking Associate job openings:

Retail Banking Associate jobs near you

Retail Banking Supervisor

SustainableHR

Madison, WI • On-site

$60 - $80/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Retail Banking Supervisor

Location:Madison, WI
Salary Range: $68,000–$85,000 annually
Employment Type: Full-Time

Position Overview

We are seeking an experienced Retail Banking Supervisor to lead and support retail banking operations across multiple branch locations in Wisconsin. This position is ideal for a customer-focused banking professional who combines strong leadership skills with a commitment to operational excellence, relationship development, and exceptional service.

The Retail Banking Supervisor will oversee daily retail banking activities, coach and develop team members, resolve complex customer and operational issues, and help ensure consistent execution of banking policies, procedures, and compliance requirements.

Key Responsibilities

  • Lead and oversee daily retail banking operations across multiple branch locations.

  • Ensure a consistently high level of customer service while addressing and resolving escalated customer concerns.

  • Coach, develop, and manage direct reports to improve productivity, performance, and operational effectiveness.

  • Onboard, train, and support retail banking employees.

  • Monitor adherence to applicable banking policies, procedures, and compliance requirements.

  • Serve as a subject matter expert for retail banking transactions, products, services, and operational processes.

  • Troubleshoot and resolve complex customer, employee, and operational inquiries.

  • Promote relationship development and identify opportunities to strengthen customer relationships.

  • Support organizational goals and strategic retail banking initiatives.

  • Participate in community activities and leadership opportunities to build relationships and maintain visibility with current and prospective customers.

  • Travel between branch locations as business needs require.

Qualifications

  • Minimum of 3 years of demonstrated experience in customer service, sales, and retail banking.

  • Previous supervisory or leadership experience required.

  • Associate degree, two-year college degree, or completion of a specialized program of study through a business or trade school.

  • Strong coaching, leadership, and team-development abilities.

  • Excellent interpersonal and communication skills with the ability to work effectively with customers and employees at multiple levels.

  • Demonstrated professionalism, integrity, credibility, diplomacy, and sound judgment.

  • Strong problem-solving skills and the ability to effectively handle complex or sensitive situations.

  • Ability and willingness to travel between assigned locations.

Compensation & Benefits

The anticipated salary range for this position is $68,000–$85,000 annually, depending on experience and qualifications.

Eligible employees may also receive a comprehensive benefits package that includes:

  • Medical, dental, and vision insurance

  • Life insurance

  • Health savings account options

  • 401(k) retirement plan

  • Profit-sharing opportunities

  • Annual incentive compensation program

  • Paid vacation

  • Paid holidays

Why Consider This Opportunity?

This is an opportunity to take on a visible leadership role within a growing, community-focused banking organization. You will have the ability to develop retail banking professionals, influence the customer experience, support multiple locations, and build meaningful relationships within the communities you serve.

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