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Inside Sales / Customer Service Representative

Seal Shield is searching to fill an Inside Sales role. This is a position with great growth potential but will require a lot of learning and company fun along the way! Working from our Orlando office and reporting to the EVP of Sales, the gifted candidate will be performing the following activities:

Inside Sales & Channel Management: 

       Responsible for ensuring 100% Customer Satisfaction.

       Recommend potential products or services to management by collecting customer information and analyzing customer needs

       Responsible for communicating directly with Customers via telephone and e-mail, social media and chat.

       Responsible for maintaining basic product knowledge.

       Responsible for solving warranty and support issues.

       Responsible for documenting support issues in NetSuite.

       Responsible for implementing solutions, including warranty replacement product shipments.

       Responsible for issuing call tags to pick-up defective product from Customer when necessary.

       Responsible for identifying issues that require advanced support from Tech Support Team or Sales Team.

       Generate sales leads

       Partner with the field sales representative in assigned territory to support team financial goals

 Hard Skills & Education:

Proficient in Microsoft office

BA or 2+ years of Customer Service or Inside Sales Experience

Experience working with CRM tools (NetSuite Preferred)

 Specific Soft Skills (examples):

• Works well under pressure 
• Active listening
• Ability to be an individual contributor supporting team goals
• Ability to multi-task, prioritize, and manage time effectively
• Excellent verbal and written communications skills
• Strong phone presence and experience answering and dialing dozens of calls per day
• Strategic thinking

Experience:

The ideal candidate must be self-motivated with a proven track record in Customer Service or Inside Sales Support. The candidate must be comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. The Inside Sales / Customer Service Rep must possess strong communication skills via telephone and e-mail along with the following:

        Ability to generate 100% Customer Satisfaction.

       Self-motivated with a proven track record in Customer Service.

       2+ years of relevant experience in Inside Sales or Customer Service preferred. 

       Basic knowledge and familiarity with Seal Shield products and lines of business. 

       Able to identify customer's needs and fulfill them. 

       Able to identify customer's problems and solve them. 

       Ability to document incidents within NetSuite. 

       Ability to facilitate product shipments. 

       Ability to communicate service issues to Tech Support or Sales Teams. 

       Ability to work well with other team members in an office environment.

Compensation:

We pride ourselves on having a "BEST IN CLASS" benefits package that NOBODY can match:

        Generous base salary

       Ownership thinking profit sharing quarterly bonuses

       100% paid medical plan

       12 week paid maternity program

       3% yearly cost of living increase

       A bi-annual performance review system

       30 PTO days to start (12 holidays, 3 volunteerism days, 15 vacation days)

       HSA Program *

       Tuition reimbursement *

       401k safe-harbor plan that the company invests 3% regardless of employee contribution

       Yearly retreat (i.e., company cruise)

       And much more!!!!!

* Government maximum

We want to know who you are, ONLY if you exceed all of the above criteria.  If so, send your resume, examples of the business growth development that you were responsible for and anything else that you think will get you into our hiring process to the following address: steve.miklos@sealshield.com