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Restaurant Server Manager Jobs in Ohio (NOW HIRING)

Hilton Garden Inn Akron

Restaurant Server

Akron, OH · On-site

The Restaurant Server will take food and beverage orders, retrieve and serve alcoholic, non ... F&B Supervisor - F&B Manager - Director of Food and Beverage-Director of Operations - General ...

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Restaurant Server Manager information

What is a restaurant server manager?

A Restaurant Server Manager oversees the team of servers in a restaurant, ensuring they provide excellent customer service and maintain high standards of hospitality. They are responsible for training and supervising staff, creating work schedules, resolving customer complaints, and coordinating with the kitchen and management. Additionally, they help enforce health and safety regulations and contribute to the smooth operation of the dining area. Their role is essential in maintaining a positive dining experience for guests and supporting overall restaurant success.

What are some common challenges faced by restaurant server managers and how can they be addressed?

Restaurant Server Managers often face challenges such as balancing staff schedules during peak hours, handling customer complaints, and ensuring consistent service quality. Addressing these challenges typically involves strong communication skills, effective training, and the ability to stay calm under pressure. Successful managers also foster teamwork and maintain open lines of communication with both servers and kitchen staff to quickly resolve issues and keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a restaurant server manager?

To thrive as a Restaurant Server Manager, you need experience in food service, staff supervision, and customer service, often supported by a degree in hospitality management or equivalent experience. Familiarity with point-of-sale (POS) systems, scheduling software, and food safety certifications is typically required. Strong leadership, conflict resolution, and communication skills set outstanding managers apart. These abilities are essential for ensuring efficient operations, high staff morale, and exceptional guest experiences in a fast-paced environment.

What is the difference between Restaurant Server Manager vs Restaurant Supervisor?

AspectRestaurant Server ManagerRestaurant Supervisor
CredentialsExperience in restaurant operations, leadership skillsSimilar experience, often with customer service background
Work EnvironmentOversees servers, manages staff, ensures service qualitySupervises staff, handles daily operations, supports team
Employer UsageCommonly used in restaurants to denote managerial oversight of serversUsed interchangeably in some establishments, but often more focused on staff supervision

The Restaurant Server Manager primarily focuses on overseeing the server team, ensuring excellent customer service, and managing staff schedules. The Restaurant Supervisor also supervises staff but may have a broader role in daily restaurant operations. Both roles require experience in hospitality and strong leadership skills, but the Server Manager typically has more responsibility for staff performance and service quality.

What are the most commonly searched types of Restaurant Server jobs in Ohio? The most popular types of Restaurant Server jobs in Ohio are:
What cities in Ohio are hiring for Restaurant Server Manager jobs? Cities in Ohio with the most Restaurant Server Manager job openings:
Restaurant Server Manager jobs near you

Restaurant Server

The Keep Kitchen and Liquor Bar

Columbus, OH • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

What's in it for you...
  • Insurance enrollment for medical, dental, vision, and supplemental plans available from DAY 1!
  • Paid time off available from DAY 1!
  • Holiday pay available from DAY 1!
  • 401(k) enrollment after 30 days!
  • Hotel and travel discounts at worldwide destinations!
About this job...
Restaurant Servers provide attentive, dynamic, and inspiring tableside service for our restaurant guests. Thorough knowledge of the food and beverage menus including recommended offerings and pairings is critical to success. Restaurant Servers must be proactive in handling guest needs, be highly engaging and service-oriented, and take a creative approach to problem solving. The primary responsibility of a Restaurant Server is to deliver and exceed guest expectations, execute the restaurant vision, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
Primarily scheduled for second shift roughly 4PM-10/11PM.
What you'll be doing...
  • Prepare the restaurant for service by cleaning guest and service spaces and stocking essential supplies for ease of use.
  • Learn details on each menu item to provide food and beverage recommendations to guests, highlighting unique restaurant offerings and specials.
  • Accurately detail each order, ensuring accuracy and guest delight.
  • Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
  • Proactively communicate special needs or requests and take ownership to resolve guest challenges, working collaboratively with the restaurant team.
  • Maintain cleanliness of restaurant spaces throughout and after shift, completing side work and stocking as needed or assigned.
  • Always maintain professionalism consistent with restaurant and company expectations.
  • Know and communicate restaurant emergency procedures; inform and assist guests in emergencies.
  • Take on additional tasks as necessary or assigned by restaurant leadership.
Success Factors...
  • Open availability for second shift
  • Effective verbal and written communication skills
  • Must be able to speak, read, and write in primary language(s) used in the workplace
  • 8+ hours per day; stand and walk frequently throughout the workday
  • Lift, lower, and maneuver up to 30 pounds frequently
  • Reach, bend, stoop, and pivot frequently throughout the workday
About First Hospitality...
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

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