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Restaurant Call Center Remote Jobs in Appleton, WI

Contracts Manager

Appleton, WI · Remote

$91K - $121K/yr

Remote EDCi provides infrastructure and call center technology services and solutions to clients throughout the United States. Through our partnership and certifications with leading technology ...

Contracts Manager

Appleton, WI · On-site +1

$86K - $116K/yr

Remote EDCi provides infrastructure and call center technology services and solutions to clients throughout the United States. Through our partnership and certifications with leading technology ...

Child Support Specialist

Appleton, WI · On-site +1

$24.21 - $25.69/hr

Application for some remote work to be considered after 6 months in the position, however, this ... Is part of a call center that respectfully communicates and provides direct services to case ...

Center Manager and Coach Position Overview: As a Telephone Sales Representative (TSR), you will be ... Utilize fundraising call structure, appropriate political reasons, and transition phrases as ...

Restaurant Call Center Remote information

See Appleton, WI salary details

$10

$17

$24

How much do restaurant call center remote jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for restaurant call center remote in Appleton, WI is $17.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Restaurant Call Center Remote vs Restaurant Customer Service Representative?

AspectRestaurant Call Center RemoteRestaurant Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentRemote, call center setting, flexible hoursOn-site or remote, customer-facing, shift-based
Industry UsageCommon in large restaurant chains and delivery servicesCommon in restaurants, cafes, and hospitality businesses
Search & ComparisonOften compared for remote work options and call handlingCompared for direct customer interaction roles

Restaurant Call Center Remote roles focus on handling customer inquiries, orders, and support via phone or online from a remote location, often for large chains or delivery services. Restaurant Customer Service Representatives typically work directly with customers in a restaurant or call center setting, providing assistance and resolving issues. Both roles require similar credentials and training but differ mainly in work environment and interaction style.

What are some common challenges faced by remote restaurant call center agents, and how can they be addressed?

One common challenge for remote restaurant call center agents is maintaining clear and timely communication with both customers and in-house restaurant staff, especially during peak hours. Agents may also encounter technical issues or struggle to manage multiple orders and inquiries simultaneously. To address these challenges, it’s helpful to have reliable internet connectivity, access to robust order management software, and regular team check-ins. Many organizations provide training and resources to improve multitasking and problem-solving skills, ensuring agents feel supported while working remotely.

What are the key skills and qualifications needed to thrive as a Restaurant Call Center Remote Agent, and why are they important?

To excel as a Restaurant Call Center Remote Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and online ordering platforms is important for efficiently managing orders and customer inquiries. Outstanding verbal communication, patience, and multitasking abilities help agents deliver exceptional service and resolve issues promptly. These skills and qualities are vital to ensuring customer satisfaction and smooth restaurant operations in a remote support environment.

What is a Restaurant Call Center Remote job?

A Restaurant Call Center Remote job involves handling customer service tasks for a restaurant or chain of restaurants from a remote location, usually from home. Employees in this position typically answer incoming calls, take orders, address customer inquiries or complaints, and sometimes assist with reservations or delivery coordination. Strong communication skills, familiarity with restaurant menus, and proficiency with call center software are important for success in this role. This job provides flexibility and allows restaurants to streamline their customer service operations without requiring staff on-site.
What job categories do people searching Restaurant Call Center Remote jobs in Appleton, WI look for? The top searched job categories for Restaurant Call Center Remote jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Restaurant Call Center Remote jobs? Cities near Appleton, WI with the most Restaurant Call Center Remote job openings:
Contracts Manager

Contracts Manager

EDCi

Appleton, WI • Remote

$91K - $121K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago


Key responsibilities

  • Draft, review, and negotiate business contracts, including customer, HIPAA-related, subcontractor, and vendor/partner contracts.

  • Collaborate with internal teams and external counsel to identify, mitigate, and eliminate risks in contracts and ensure compliance with legal standards.

  • Maintain and update contract templates, track contract deadlines and obligations, and ensure all contracts comply with company policies and regulations.


Job description

⬅ Back to Career Opportunities

Contracts Manager
Location: Remote
EDCi provides infrastructure and call center technology services and solutions to clients throughout the United States. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.
EDCi is seeking a highly skilled Contracts Manager with a strong legal background to join our team. Under the supervision of the Chief Operating Officer, this position is responsible for drafting, reviewing and negotiating business contracts, while identifying and mitigating risks. The position requires collaboration with internal teams and external counsel, maintaining contract templates, and ensuring compliance with legal standards.
Come join a high-performance team! At EDCi, we are more than just technologists. We are a team passionate about the work we do, and a family dedicated to building on our strengths and improving our challenges both individually and collectively. EDCi is an organization that takes pride in recognizing balance and the importance of family. If you’re a talented professional looking to help lead a cutting-edge growing company and seek a flexible, family-oriented work environment, we want to talk to you! 
When you join the EDCi team, you’ll receive many perks, such as:
  • Remote work from home
  • Paid holidays, vacation and sick time
  • Bring Your Own PC Policy
  • Cell phone reimbursement
  • Casual dress
  • Funded training and certifications
  • Health, dental & vision insurance
  • 401K match
And much more!
RESPONSIBILITIES:
 
  • Review customer redlines to EDCi standard customer contracts including standard business contracts, HIPAA-related contracts, subcontractor and vendor/partner contracts
  • Complete comprehensive reviews of contracts and terms/conditions to identify, mitigate, and eliminate unusual risks, liabilities, and remedies in accordance with polices and sound business judgment
  • Collaborate with external counsel and senior leaders, negotiate redlines with customers, and lead/drive legal collaboration efforts
  • Provide interpretation of contract terms and conditions to management and other business leads
  • Act as a focal point for internal and external communications on contract matters
  • Participate in the sales process by providing expert guidance and knowledge on the contracting process
  • Lead, potentially with outside legal parties, customer conference calls reviewing proposed redlines and negotiate agreed upon contract language
  • Collaborate with/escalate to COO atypical contract language or contract requests
  • Maintain and regularly update EDCi contract templates and business processes given business needs and regulation changes
  • Collaborate with internal stakeholders, sales, professional services, finance, information technology and security teams to ensure contract terms align with business objectives
  • Identify potential risks in contracts and provide strategic recommendations to mitigate exposure
  • Maintain contract tracking tools and contract repository and track key contract deadlines and obligations
  • Participate in health care contract requirements including attestations, audit processes, and BAA tracking
  • Ensure all contracts comply with company policies, industry regulations, and legal standards with the assistance of counsel
  • Ensure all customers and vendors have contracts that represent EDCi’s business needs
  • Review legal expenses, classify by internal departments, and submit for payment
  • Stay up to date with changes in contract law, industry regulations, and compliance requirements relevant to EDCi’s business

PRIMARY/ESSENTIAL SKILLS AND QUALIFICATIONS:
 
  • Bachelor's degree in Business, Legal Studies or a related field required
  • Minimum 5+ years of experience in contract management, legal review or a related role, preferably in technology
  • Demonstrated knowledge of contractual legal issues, provisions and applications, including a basic understanding of related insurance matters
  • Strong contract development and negotiation skills, including the development and implementation of risk mitigation standards and measures
  • Preferred background in healthcare, legal, technology, or security industries
  • Ensure timely turnaround of redlines to speed contracts process
  • Strong knowledge of contract law, negotiation principles, and risk management
  • Strong attention to detail, analytical skills, ability to multi-task and prioritize according to importance and react well under pressure
  • Ability to demonstrate exceptional customer service skills
  • Process-improvement oriented and willing to take initiative
  • Excellent written and oral communication techniques, including presentational skills
  • Ability to establish and maintain effective working relationships
  • Ability to work independently as well as collaborate with managers, vendors, and customers
  • Strong critical thinking skills

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