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Resort Operations Manager Jobs in Washington, DC

Marriott

Senior Rooms Operations Manager

Vienna, VA

JOB SUMMARY Manages the execution of all operations in the rooms area departments (e.g.,Front ... resort locations around the world. JW believes our associates come first. Because if you're happy ...

Turf Valley Resort

Banquet Manager

Ellicott City, MD · On-site

... property operations, occasionally provide a supporting role assisting throughout the resort ... Provide a Manager's report for each scheduled event * Provide a pre-bill to accounting for each ...

Turf Valley Resort

Banquet Manager

Ellicott City, MD · On-site

$62K - $66K/yr

... property operations, occasionally provide a supporting role assisting throughout the resort ... Provide a Manager's report for each scheduled event * Provide a pre-bill to accounting for each ...

Turf Valley Resort

Front Desk Agent

Ellicott City, MD · On-site

$14.25 - $18/hr

Join the Family at Turf Valley Resort At Turf Valley Resort, hospitality is more than a job-it's an ... In fact, 32% of our managers began their careers as hourly employees, and more than 56% of our team ...

Turf Valley Resort

Front Desk Agent

Ellicott City, MD · On-site

$16 - $20/hr

Description Join the Family at Turf Valley Resort At Turf Valley Resort, hospitality is more than a ... In fact, 32% of our managers began their careers as hourly employees, and more than 56% of our team ...

Turf Valley Resort

Bagroom Attendant

Ellicott City, MD

$12 - $15.75/hr

... operational issues to management Follow all resort policies, safety procedures, and proper handling practices Maintain a clean, safe, and organized work environment Perform additional duties as ...

New

Turf Valley Resort

Bagroom Attendant

Ellicott City, MD · On-site

$16/hr

... operational issues to management • Follow all resort policies, safety procedures, and proper handling practices • Maintain a clean, safe, and organized work environment • Perform additional ...

New

Davidson Hospitality Group

Sales Coordinator

Arlington, VA

$21.50 - $29.75/hr

Knowledge of hotel or resort operations and sales processes * Positive attitude and strong work ethic Davidson Hospitality Group is an award-winning, full-service hospitality management company ...

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Resort Operations Manager information

See Washington, DC salary details

$35.1K

$71.9K

$134.2K

How much do resort operations manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for resort operations manager in Washington, DC is $71,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $87,800.00 per year, depending on experience, location, and employer.

What does a resort operations manager do?

A Resort Operations Manager oversees the daily operations of a resort, ensuring that all departments such as housekeeping, front desk, maintenance, food and beverage, and guest services run smoothly. They are responsible for maintaining high levels of guest satisfaction, managing staff, budgeting, and implementing policies and procedures. Their role also includes addressing guest concerns, coordinating with vendors, and ensuring compliance with safety and quality standards. Ultimately, they work to maximize efficiency and profitability while delivering an exceptional guest experience.

What are the key skills and qualifications needed to thrive as a resort operations manager?

To thrive as a Resort Operations Manager, you need strong leadership, hospitality management expertise, and a relevant degree or equivalent experience. Familiarity with property management systems (PMS), booking platforms, and budgeting software is typically required. Excellent interpersonal skills, conflict resolution abilities, and organizational acumen help you motivate teams and ensure guest satisfaction. These skills are crucial to maintain efficient operations, deliver outstanding guest experiences, and drive the resort's overall success.

What are some common challenges faced by resort operations managers and how can they be addressed?

Resort Operations Managers often encounter challenges such as managing diverse teams, balancing guest satisfaction with operational efficiency, and responding quickly to unexpected issues like maintenance emergencies or staffing shortages. Successfully addressing these challenges requires strong communication skills, proactive planning, and the ability to remain calm under pressure. Building a reliable support team, maintaining open lines of communication with staff, and implementing clear standard operating procedures can help managers effectively navigate these common obstacles and ensure smooth resort operations.

What are popular job titles related to Resort Operations Manager jobs in Washington, DC?

For Resort Operations Manager jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Resort Operations Manager jobs in Washington, DC look for?

The top searched job categories for Resort Operations Manager jobs in Washington, DC are:

Resort Operations Manager jobs near you
Infographic showing various Resort Operations Manager job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $71,844 per year, or $34.5 per hour.

Senior Rooms Operations Manager

Marriott

Vienna, VA

Full-time

Posted 6 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,187 frontline employees who took The Breakroom Quiz

55th of 107 rated hotels

Job description

JOB SUMMARY

Manages the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance,Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff.

Leads specific team while assisting with meeting or exceeding property goals.

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengths.

Sets clear expectations, with the General Manager, for the team.

Verifies that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

Follows property specific second effort and recovery plan.

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Meets semiannually with staff on a one-to-one basis.

Schedules the team against guest and hours/occupied room goals.

Monitors compliance with standards and procedures.

Performs hourly job functions as needed.

Providing Exceptional Customer Service

Provides excellent customer service by being readily available/approachable for all guests.

Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Verifies all team members meet or exceed all hospitality requirements.

Managing Profitability

Performs required annual Quality audit with General Manager (GM) & Regional Director (RD).

Verifies that a viable key control program is in place.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.

Promotes both Guarantee of Fair Treatment and Open Door policies.

Verifies that orientations for new team members are thorough and completed in a timely fashion.

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
 
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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