Resort Operations Manager Jobs in High Point, NC

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited! 

Job Summary

As a Bartender, you are responsible for maintaining beverage control, ensuring accurate pouring, and serving of products, while keeping the bar area clean and organized. You will provide exceptional service that aligns with the club's standards and meets or exceeds member expectations. You will consistently uphold the 3-steps of service at every opportunity to enhance the member and guest experience.

Reporting Structure

• Reports to the Director of Food & Beverage, Director of Beverage, Director of Restaurants, or Director of Banquets

Day to Day

• Deliver high standards of service as outlined in the F&B service training program.
• Assist with the service of food and beverages to members and guests at the bar.
• Know members' names, greet them promptly, provide a warm and personalized experience.
• Accurately execute member and guest orders and requests in a timely manner.
• Address and resolve member and guest complaints professionally, notifying management of issues and practicing effective service recovery.
• Prepare the bar area for service by setting up bottles, garnishes, glassware, and ice, ensuring all items are fully stocked and in place at the star of each shift.
• Consistently check the bar area for cleanliness and maintain an orderly and organized work area, including regular sanitizing.
• Ensure daily assignments and side work are complete to meet club standards, including restocking and refilling supplies.
• Maintain comprehensive knowledge of the a la carte menu, including daily features and specials that may not be on the menu.
• Ensure all liquor items are properly stocked, accurately poured, and responsibly managed to maintain beverage control.
• Possess and maintain clear knowledge of all liquors, beers, and wines available at the club.
• Support fellow employees and contribute to a positive team environment. Be proactive in assisting members and guests ensuring delivery of the 3-steps of service.
• Complete additional duties as assigned by management.
• Stay aware of and actively participate in team efforts, providing support wherever needed.
• Ensure all daily assignments and side work are completed to meet club standards.

Additional Duties

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and sta.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briengs and actively engage in required activities to stay informed and contribute to the team's success.
• Wear a clean, neat uniform that meets club standards.

About You

Preferred

• High school diploma or equivalent.
• Certification in alcohol and food safety awareness.
• Previous experience in Food & Beverage service.
• Excellent communication skills with the ability to follow instructions accurately.
• Strong commitment to maintaining the highest ethical work standards.
• Comfortable working in both indoor and occasional outdoor environments.
• Basic bar and wine knowledge, including but not limited to various cocktails and wine varietals.
• Ability to properly open a bottle of wine with a wine tool.

Physical Requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Primary Tools/Equipment

• Trays (2 - 60 lbs.)
• POS System
• Bottle Opener
• Wine Tool
• Blender
• Bar Dishwasher

Work Schedule

• Attendance requirements for this position as outlined on the weekly schedule.
• Additional hours are required to meet deadlines of the position, including weekends and/or holidays.
   

What We Offer

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and-if you're in a non-exempt role-hours worked.

While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

Want to learn more? Visit www.invitedbenefits.com for full details.

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the 

Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook 

Invited is an Equal Employment Opportunity Employer  

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.