Resort Inn Jobs in Chicago, IL (NOW HIRING)

Executive Housekeeper

"Join the Fairfield Inn & Suites Naperville Chicago Family and Build a Legacy of Hospitality!"

Job Details

• Work Location: Fairfield Inn & Suites Naperville Chicago. 1820 Abriter Ct, Naperville, IL 60563.
• Job Type: Full-time
• Pay: $42,000 annually
• Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends

Job Overview

The Director of Housekeeping is responsible for the daily operation of the Housekeeping and Laundry Departments, ensuring the hotel maintains the highest standards of cleanliness and guest satisfaction. This role involves leading and motivating teams, managing budgets, controlling costs, overseeing recycling initiatives, and ensuring employee training and development.

Key Responsibilities

• Supervision and Direction:
  • Oversee all housekeeping activities to ensure the highest levels of cleanliness and guest satisfaction.
  • Distribute and delegate workload to maximize production and guest satisfaction while minimizing labor expenses.
  • Investigate complaints, evaluate corrective actions, and implement plans to resolve conflicts.
  • Communicate effectively to provide clear direction to housekeeping staff.
• Financial Management:
  • Manage the finances of housekeeping operations, including budgets, forecasts, and inventory.
  • Maintain linen and supplies par levels.
  • Ensure the department operates within the budget and controls costs.
• Staff Management:
  • Provide staffing, training, counseling, and performance reviews for the housekeeping department.
  • Ensure employees understand expectations and parameters.
  • Maintain high morale, a good work environment, and a sense of professionalism.
  • Guide staff to increase productivity and maintain high standards.
• Compliance and Procedures:
  • Comply with all hotel policies, procedures, and standards of operation.
  • Ensure the Housekeeping Department leads recycling efforts.
  • Emphasize guest satisfaction during departmental meetings and focus on continuous improvement.
• Employee Relations:
  • Solicit employee feedback and review employee satisfaction results to address problems or concerns.
  • Conduct employee training and ensure ongoing professional development.
• Additional Tasks:
  • Supervise the linen inventory.
  • Perform any additional tasks or projects as required.
• Perform any other tasks/duties as assigned by the manager/ supervisor.

Qualifications

• Education/Certification:
  • High school diploma or equivalent required.
  • Bachelor’s degree preferred.
• Experience:
  • Experience in managing a hotel/resort housekeeping department.
  • Minimum of 2 years of supervisory/management experience.
• Skills/Abilities:
  • Proficient in Microsoft Office.
  • Fluency in English.
  • Bilingual – Spanish preferred.
  • Excellent communication and leadership skills.
  • Ability to manage multiple tasks and projects.

Benefits:

• Employee hotel room discount
• Holiday pay
• Paid training
• Professional development assistance

WHY YOU’LL LOVE WORKING WITH US:

• Unleash Your Creativity: We’re all about innovation and fresh ideas. Let your imagination run wild!
• Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.
• Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.
• Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead.
• Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us.

If you’re still with us, there’s only one thing left to do: Apply now and become part of something amazing!

Diversity, Equity, Inclusion & Equal Employment Opportunity at Fairfield Inn & Suites Naperville Chicago:
Fairfield Inn & Suites Naperville Chicago is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.