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Resort Inn Jobs in Nevada (NOW HIRING)

Holiday Inn Club Vacations

PBX Operator

Stateline, NV · On-site

This position will have a solid understanding of resort facilities and services, as well as possess ... At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who ...

Hhs

Bench Housekeeping Manager

Stateline, NV

$60K/yr

Holiday Inn Club Vacations Inc. Tahoe Ridge Resort Pay Rate: Salary - Salary Plan, 60,000.00 USD Annual Work Shift: Bench Assistant Director of Housekeeping, Resorts This position will support ...

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What are the key skills and qualifications needed to thrive as a Resort Inn Manager, and why are they important?

To thrive as a Resort Inn Manager, you need strong hospitality management skills, experience in guest services, and often a degree in hospitality or business. Familiarity with property management systems (PMS), reservation software, and hospitality certifications like CHA (Certified Hotel Administrator) are typically important. Exceptional communication, problem-solving, and leadership skills help you deliver memorable guest experiences and manage staff effectively. These skills and qualities are crucial for ensuring smooth operations, high guest satisfaction, and overall business success in a competitive hospitality environment.

What are some common challenges faced by staff working at a Resort Inn, and how can they be managed?

Staff at a Resort Inn often encounter challenges such as handling high guest volumes during peak seasons, addressing diverse guest requests, and maintaining high service standards in a fast-paced environment. Effective communication, teamwork, and adaptability are key to managing these challenges. Many Resort Inns provide regular training and encourage collaboration between departments (like housekeeping, front desk, and maintenance) to ensure smooth operations and a positive guest experience.

What is the difference between Resort Inn vs Hotel Front Desk Clerk?

AspectResort InnHotel Front Desk Clerk
CredentialsHigh school diploma or equivalent; hospitality experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentResort settings, often in vacation destinationsHotels, motels, urban or resort locations
Job ResponsibilitiesGuest check-in/out, reservations, guest inquiriesCheck-in/out, reservations, guest assistance
Industry UsageCommon in hospitality and tourism industryWidespread across hospitality sector

Both roles involve guest services and reservations, but a Resort Inn typically refers to a hospitality establishment in vacation destinations, while a Hotel Front Desk Clerk works across various hotel types. The skills and credentials are similar, focusing on customer service and administrative tasks. The main difference lies in the setting and specific job environment.

What is a Resort Inn?

A Resort Inn is a type of lodging establishment typically located in vacation destinations, offering guests comfortable accommodations along with amenities such as dining, recreational activities, and sometimes spa services. Unlike standard hotels, Resort Inns often focus on providing a relaxed and leisure-oriented experience, catering to travelers seeking rest and entertainment. They may range in size and style but generally prioritize hospitality and guest satisfaction. Resort Inns are popular choices for families, couples, and groups looking for a getaway with added conveniences and activities.
What are popular job titles related to Resort Inn jobs in Nevada? For Resort Inn jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Resort Inn jobs in Nevada look for? The top searched job categories for Resort Inn jobs in Nevada are:
What cities in Nevada are hiring for Resort Inn jobs? Cities in Nevada with the most Resort Inn job openings:
Resort Inn jobs near you
Infographic showing various Resort Inn job openings in Nevada as of June 2026, with employment types broken down into 57% Full Time, 41% Part Time, and 2% Temporary. Highlights an 100% Physical job distribution.
PBX Operator

PBX Operator

Holiday Inn Club Vacations

Stateline, NV • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

This position is responsible for assisting with all inbound information requests to the resort from owners, guests, resort departments, personnel, and guest units. The PBX Operator will respond to all inbound owner/guest requests or inquiries, internal service requests, and other information requests to ensure that all inquiries are addressed and resolved promptly, creating a sense of urgency and importance in the experience of our owners and guests. This position will have a solid understanding of resort facilities and services, as well as possess a general knowledge of club ownership services, in order to properly facilitate information requests from club owners and guests to the proper department for the resolution of any concerns, requests, or issues.
The PBX Operator will efficiently distribute calls to various individuals and departments as needed to ensure a timely response to any information request and guest satisfaction. They will also track all calls and information requests, as well as assist all departments as needed to ensure that timely service requests are met. Additional responsibilities include communicating room anomalies, coordinating all communication between the proper personnel via phone or radio, and providing clerical support for the department. Other activities include monitoring staff assignment completion times for requests. The PBX Operator will confer with other departments to coordinate and follow up on all guest-related issues. You may be required to work at the front desk as a Front Desk Specialist, as these departments often cross-train for appropriate business coverage.
COMPANY BENEFITS:
  • Excellent Company Culture
  • Comprehensive Benefits: Medical, Dental, Vision & Prescription
  • EAP - Employee Assistance Program
  • 401K with Company Match
  • EAP-Employee Assistance Program
  • PTO
  • Heavily Discounted Hospitality Stays & the Company Perks Website
  • Tuition Assistance
  • One Free Meal Per Shift
  • Growth Opportunities & Stability

ESSENTIAL DUTIES AND TASKS:
  • Handle all Guest Service information requests from all incoming and outgoing communication areas as needed, while ensuring a timely response to promote guest satisfaction. Monitor all calls and guest requests to ensure timely resolution.
  • Relay all communication to appropriate service departments, whether within the resort or to corporate club owner services, as required.
  • Follow up with the owner, guest, and department concerns.
  • Maintain complete records of guest-signed registration forms. Receiving and logging all incoming and outgoing mail and parcels for guests, owners, and other departments
  • Provide front desk support to the department.

QUALIFICATIONS:
  • Have timeshare resort or hospitality experience within the guest services industry and be able to professionally communicate via a telephone switchboard with enthusiasm, positivity, and sincerity.
  • May have in-person contact with guests and may directly address and mitigate guest concerns.
  • Must be able to develop and maintain comprehensive knowledge of resort procedures and operations, and ensure communication of relevant information as required.
  • Must possess a sincere dedication to providing an unsurpassed level of owner and guest satisfaction.
  • Must have demonstrated exceptional verbal and written communication skills.
  • Must demonstrate a commitment to the team.
  • Must be able to multitask in a high-pressure environment.
  • Must possess good computer, writing, and typing skills.

KNOWLEDGE, SKILLS & ABILITIES:
  • A commitment to providing outstanding customer service.
  • Knowledge of the Microsoft Office Suite.
  • Able to acquire a clear understanding of timeshare ware applications.
  • Basic knowledge of hardware and peripheral devices is required to perform the job. Specifically, multi-phone line systems and the ability to use multiple computer software programs at once.
  • Ability to establish and maintain effective working relationships with co-workers and leaders.
  • Strong problem-solving skills.
  • Capable of seeing a task through to completion.
  • Strong organizational skills.
  • Excellent verbal and written communication skills. Fluent in the English language.
  • Have timeshare resort or hospitality experience within the guest services industry and be able to professionally communicate via a telephone switchboard with enthusiasm, positivity, and sincerity.

EDUCATION and/or EXPERIENCE
  • High School Diploma or GED equivalent, or an equivalent combination of training, education, and experience.
  • At least one year of experience in the Hospitality industry and/or Customer Service background.
  • Bilingual is a plus.

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts, and guest love. That's why we need individuals who are passionate about life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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