Front Desk Associate
$14 - $17.75/hr
Holds an understanding of hotel products and guest services (i.e., lifestyle full-service resort etc.) * Ability to participate in the creation of an enjoyable work environment Disclaimer This ...
Front Desk Associate
$14 - $17.75/hr
Holds an understanding of hotel products and guest services (i.e., lifestyle full-service resort etc.) * Ability to participate in the creation of an enjoyable work environment Disclaimer This ...
Resort Inn information
What are the key skills and qualifications needed to thrive as a Resort Inn Manager, and why are they important?
To thrive as a Resort Inn Manager, you need strong hospitality management skills, experience in guest services, and often a degree in hospitality or business. Familiarity with property management systems (PMS), reservation software, and hospitality certifications like CHA (Certified Hotel Administrator) are typically important. Exceptional communication, problem-solving, and leadership skills help you deliver memorable guest experiences and manage staff effectively. These skills and qualities are crucial for ensuring smooth operations, high guest satisfaction, and overall business success in a competitive hospitality environment.
What are some common challenges faced by staff working at a Resort Inn, and how can they be managed?
Staff at a Resort Inn often encounter challenges such as handling high guest volumes during peak seasons, addressing diverse guest requests, and maintaining high service standards in a fast-paced environment. Effective communication, teamwork, and adaptability are key to managing these challenges. Many Resort Inns provide regular training and encourage collaboration between departments (like housekeeping, front desk, and maintenance) to ensure smooth operations and a positive guest experience.
What is the difference between Resort Inn vs Hotel Front Desk Clerk?
| Aspect | Resort Inn | Hotel Front Desk Clerk |
|---|---|---|
| Credentials | High school diploma or equivalent; hospitality experience | High school diploma or equivalent; customer service skills |
| Work Environment | Resort settings, often in vacation destinations | Hotels, motels, urban or resort locations |
| Job Responsibilities | Guest check-in/out, reservations, guest inquiries | Check-in/out, reservations, guest assistance |
| Industry Usage | Common in hospitality and tourism industry | Widespread across hospitality sector |
Both roles involve guest services and reservations, but a Resort Inn typically refers to a hospitality establishment in vacation destinations, while a Hotel Front Desk Clerk works across various hotel types. The skills and credentials are similar, focusing on customer service and administrative tasks. The main difference lies in the setting and specific job environment.
What is a Resort Inn?
A Resort Inn is a type of lodging establishment typically located in vacation destinations, offering guests comfortable accommodations along with amenities such as dining, recreational activities, and sometimes spa services. Unlike standard hotels, Resort Inns often focus on providing a relaxed and leisure-oriented experience, catering to travelers seeking rest and entertainment. They may range in size and style but generally prioritize hospitality and guest satisfaction. Resort Inns are popular choices for families, couples, and groups looking for a getaway with added conveniences and activities.
What are popular job titles related to Resort Inn jobs in Kentucky? For Resort Inn jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Resort Inn jobs in Kentucky look for? The top searched job categories for Resort Inn jobs in Kentucky are:
What cities in Kentucky are hiring for Resort Inn jobs? Cities in Kentucky with the most Resort Inn job openings:
$14 - $17.75/hr
Other
Posted 14 days ago
Job description
Description
PURPOSE:
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making, and modifying reservations. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
RESPONSIBILITIES:
- Approach all encounters with guests and associates in a friendly service-oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Athena Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Comply with Athena Hospitality policies, standards, and regulations to encourage safe and efficient hotel operations.
- Maintain proper operation of the telephone switchboard and ensure that all Athena Hospitality performance standards are met.
- Handle requests for information mail and messages in an efficient and courteous manner.
- Answer guest inquiries about hotel service facilities and hours of operation.
- Answer inquiries from guests regarding restaurants, transportation, entertainment etc.
- Be aware of all rates packages and special promotions; Be familiar with all in-house groups; Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenarios.
- Be familiar with all Athena Hospitality policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Use proper two-way radio etiquette when communicating with other associates.
- As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
- Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
- Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
- Be fully familiar with the brand frequency program, level, and awards.
- Be familiar with breakfast operation and standards and be prepared to assist when requested or needed.
QUALIFICATIONS:
- High School diploma or equivalent required; College course work in related fields helpful.
- Experience in a hotel or a related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multitask, be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high-pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Must be willing and able to work a varied schedule that may include evenings nights weekends and holidays
- Holds an understanding of hotel products and guest services (i.e., lifestyle full-service resort etc.)
- Ability to participate in the creation of an enjoyable work environment
Disclaimer
This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.
EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.