New York, NY · On-site
$66K/yr
You'll build the reporting our CX & merch teams run on, track the beauty category on TikTok Shop ... until it's resolved A clear communicator who can explain data to people who don't live in it ...
New York, NY · On-site
$66K/yr
You'll build the reporting our CX & merch teams run on, track the beauty category on TikTok Shop ... until it's resolved A clear communicator who can explain data to people who don't live in it ...
New York, NY · On-site
You'll work closely with teams across the company to ensure issues are resolved quickly while continuously looking for ways to improve the client experience. This isn't a role where you're simply ...
Quick apply
New York, NY · On-site
You'll work closely with teams across the company to ensure issues are resolved quickly while continuously looking for ways to improve the client experience. This isn't a role where you're simply ...
Fort Worth, TX · On-site
... CX charge. What You'll Be Rocking Every Day Lead Performance with Precision * Own daily, weekly, and monthly support metrics for your team - resolved cases, CSAT, first response time (FRT), cost per ...
Quick apply
Fort Worth, TX · On-site
... CX charge. What You'll Be Rocking Every Day Lead Performance with Precision * Own daily, weekly, and monthly support metrics for your team - resolved cases, CSAT, first response time (FRT), cost per ...
New York, NY · On-site
$66K/yr
You'll build the reporting our CX & merch teams run on, track the beauty category on TikTok Shop ... it's resolved • A clear communicator who can explain data to people who don't live in it • ...
New York, NY · On-site
$66K/yr
You'll build the reporting our CX & merch teams run on, track the beauty category on TikTok Shop ... it's resolved • A clear communicator who can explain data to people who don't live in it • ...
Louisville, KY · On-site
... CX charge. What You'll Be Rocking Every Day Lead Performance with Precision * Own daily, weekly, and monthly support metrics for your team - resolved cases, CSAT, first response time (FRT), cost per ...
Quick apply
Louisville, KY · On-site
... CX charge. What You'll Be Rocking Every Day Lead Performance with Precision * Own daily, weekly, and monthly support metrics for your team - resolved cases, CSAT, first response time (FRT), cost per ...
Charlotte, NC · On-site
$125 - $150/hr
... resolved or consciously accepted before deals advance * Validate operational capability and ... Define the CX layer of complex solutions -- including customer-facing service level structures ...
Charlotte, NC · On-site
$125 - $150/hr
... resolved or consciously accepted before deals advance * Validate operational capability and ... Define the CX layer of complex solutions -- including customer-facing service level structures ...
Charlotte, NC · On-site
... CX dimensions of solution design (service level structure, exception handling, customer experience ... resolved or consciously accepted before deals advance - Validate operational capability and ...
Charlotte, NC · On-site
... CX dimensions of solution design (service level structure, exception handling, customer experience ... resolved or consciously accepted before deals advance - Validate operational capability and ...
You'll have high autonomy across metrics, content, channels and AI tooling, direct access to CX ... resolved rate * The channels serving them, including WeChat: routing, response standards ...
You'll have high autonomy across metrics, content, channels and AI tooling, direct access to CX ... resolved rate * The channels serving them, including WeChat: routing, response standards ...
Phoenix, AZ · On-site +1
You'll own Swift CX, our AI chatbot, and shape how AI-assisted triage and first response keep ... time, tickets resolved, and CSAT * Own Zendesk as the platform of record: administration ...
Phoenix, AZ · On-site +1
You'll own Swift CX, our AI chatbot, and shape how AI-assisted triage and first response keep ... time, tickets resolved, and CSAT * Own Zendesk as the platform of record: administration ...
Phoenix, AZ · On-site
You'll own Swift CX, our AI chatbot, and shape how AI-assisted triage and first response keep ... time, tickets resolved, and CSAT * Own Zendesk as the platform of record: administration ...
Quick apply
Phoenix, AZ · On-site
You'll own Swift CX, our AI chatbot, and shape how AI-assisted triage and first response keep ... time, tickets resolved, and CSAT * Own Zendesk as the platform of record: administration ...
Louisville, KY · On-site
... CX charge. What You'll Be Rocking Every Day Lead Performance with Precision * Own daily, weekly, and monthly support metrics for your team - resolved cases, CSAT, first response time (FRT), cost per ...
Louisville, KY · On-site
... CX charge. What You'll Be Rocking Every Day Lead Performance with Precision * Own daily, weekly, and monthly support metrics for your team - resolved cases, CSAT, first response time (FRT), cost per ...
Fort Worth, TX · On-site
... CX charge. What You'll Be Rocking Every Day Lead Performance with Precision * Own daily, weekly, and monthly support metrics for your team - resolved cases, CSAT, first response time (FRT), cost per ...
Fort Worth, TX · On-site
... CX charge. What You'll Be Rocking Every Day Lead Performance with Precision * Own daily, weekly, and monthly support metrics for your team - resolved cases, CSAT, first response time (FRT), cost per ...
Description Stampli is seeking an execution-focused CX Manager with deep expertise in ERP ... resolved efficiently. This is not a traditional relationship-management role or an additional ...
Description Stampli is seeking an execution-focused CX Manager with deep expertise in ERP ... resolved efficiently. This is not a traditional relationship-management role or an additional ...
Stampli is seeking an execution-focused CX Manager with deep expertise in ERP implementations, P2P ... resolved efficiently. This is not a traditional relationship-management role or an additional ...
Quick apply
Stampli is seeking an execution-focused CX Manager with deep expertise in ERP implementations, P2P ... resolved efficiently. This is not a traditional relationship-management role or an additional ...
Stampli is seeking an execution-focused CX Manager with deep expertise in ERP implementations, P2P ... resolved efficiently. This is not a traditional relationship-management role or an additional ...
Quick apply
Stampli is seeking an execution-focused CX Manager with deep expertise in ERP implementations, P2P ... resolved efficiently. This is not a traditional relationship-management role or an additional ...
Description Stampli is seeking an execution-focused CX Manager with deep expertise in ERP ... resolved efficiently. This is not a traditional relationship-management role or an additional ...
Description Stampli is seeking an execution-focused CX Manager with deep expertise in ERP ... resolved efficiently. This is not a traditional relationship-management role or an additional ...
... resolved, not just flagged. That means owning billing file validation before release, payment and ... Partner with CX on customer language and adoption-risk prioritization. * Build SOPs, checklists, a ...
Quick apply
... resolved, not just flagged. That means owning billing file validation before release, payment and ... Partner with CX on customer language and adoption-risk prioritization. * Build SOPs, checklists, a ...
$80 - $100/hr
Manage key metrics such as resolved cases, CSAT, first response time, and cost per unit while ... Track record of owning and improving CSAT, case resolution, and other CX metrics. * Comfortable ...
$80 - $100/hr
Manage key metrics such as resolved cases, CSAT, first response time, and cost per unit while ... Track record of owning and improving CSAT, case resolution, and other CX metrics. * Comfortable ...
... resolved, not just flagged. That means owning billing file validation before release, payment and ... Partner with CX on customer language and adoption-risk prioritization. * Build SOPs, checklists, a ...
... resolved, not just flagged. That means owning billing file validation before release, payment and ... Partner with CX on customer language and adoption-risk prioritization. * Build SOPs, checklists, a ...
... resolved, not just flagged. That means owning billing file validation before release, payment and ... Partner with CX on customer language and adoption-risk prioritization. * Build SOPs, checklists, a ...
... resolved, not just flagged. That means owning billing file validation before release, payment and ... Partner with CX on customer language and adoption-risk prioritization. * Build SOPs, checklists, a ...
$16.11 - $18.55
3% of jobs
$18.55 - $21
7% of jobs
$23.10 is the 25th percentile. Wages below this are outliers.
$21 - $23.45
17% of jobs
$23.45 - $25.90
9% of jobs
$25.90 - $28.34
11% of jobs
The median wage is $28.85 / hr.
$28.34 - $30.79
13% of jobs
$30.79 - $33.24
14% of jobs
$33.54 is the 75th percentile. Wages above this are outliers.
$33.24 - $35.69
11% of jobs
$35.69 - $38.13
7% of jobs
$38.13 - $40.58
4% of jobs
$40.58 - $43.03
4% of jobs
$16
$29
$43
For Resolved Cx jobs, the most frequently searched job titles are:
New York, NY • On-site
$66K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 29 days ago
tarte is hiring a Coordinator, direct-to-consumer generalist: a front-row view of every way we sell direct, from TikTok Shop to tartecosmetics.com. You'll live in the data: what's trending, what's converting, what's fraud, and what competitors are doing before we do it. You'll build the reporting our CX & merch teams run on, track the beauty category on TikTok Shop, & work with nearly every team in the building. eCommerce moves fast, and it runs on relationships. You'll build a lot of them.
This one's for someone entrepreneurial who's energized (not rattled) by ambiguity, asks a ton of questions, and reads a room well. If you love beauty, love TikTok, and love data. Come get in the mix.
Own the numbers. Maintain CX performance reporting: contact volume, CSAT, response time, resolution rate, channel metrics. Know how every metric is defined, calculated, and sourced.
Watch the competition on TikTok Shop. Track what beauty brands are doing: pricing, promos, bundles, viral content, category rankings & surface what tarte should beat, borrow, or skip.
Keep merch fed. Maintain the revenue documents the merch team runs on, including weekly WOW and YOY performance across all D2C channels, plus the monthly chargeback doc.
Spot what's off. Monitor CX, fraud, and eCommerce platforms for anomalies and shifts. Escalate discrepancies with the context people need to act on them.
Stay ahead of fraud. Monitor our fraud prevention platform, handle exceptions and emerging patterns, and manage chargeback review and disputed transaction analysis.
Build the decks. Prep monthly, quarterly, year-end, and ad hoc reporting. You own the accuracy, the structure, and the deadline.
Answer the asks. Handle recurring data pulls from QA, product, and merch (complaint data by SKU, return reasons, product feedback) and mine customer feedback for themes worth fixing.
Work across the building. Partner with marketing (brand, social, influencer, digital), finance, merchandising, product & logistics. Document fraud policies, decision logic, and escalation steps as you go.
Requirements
an entrepreneurial mindset that is comfortable with ambiguity & always asking questions
You LOVE beauty, especially color cosmetics
1-2 years of experience: internships count
Experience leveraging AI to manage data & pull insights out of it
Strong Excel or Google Sheets
Comfortable pulling, synthesizing & validating data across platforms
Meticulous with detail: you chase a discrepancy until it's resolved
A clear communicator who can explain data to people who don't live in it
Organized enough to juggle several recurring workstreams at once
Benefits
Sourced by ZipRecruiter
Toiletries manufacturing
501 - 1,000 Employees
New York, NY, US
2000
