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Resolution Management Jobs in Tempe, AZ (NOW HIRING)

RSI

Denial Resolution Specialist

Glendale, AZ · On-site

$17/hr

... management crew making magic happen in the billing follow-up and denial management world. You'll ... resolution and securing payments for all stakeholders • Engage in direct communication with ...

IV Nutrition

Assistant Clinic Director

Gilbert, AZ · On-site

Motivate the team with a commitment to positivity including acting positively and instilling passion into the work environment. * Assist in conflict resolution management. * Complete training for ...

IV Nutrition

Assistant Clinic Director

Gilbert, AZ · On-site

... resolution management. • Complete training for nutrition infusion therapies. • Exemplifies and maintains standards related to culture and ethical behavior. • All other duties as assigned.

PHI Health

Credit Resolution Specialist III

Tempe, AZ · On-site

Conflict Management - Effective performers recognize that conflict can be a valuable part of the decision-making process. They are comfortable with healthy conflict, and they support and manage ...

PHI Health

Credit Resolution Specialist III

Tempe, AZ · On-site

Conflict Management - Effective performers recognize that conflict can be a valuable part of the decision-making process. They are comfortable with healthy conflict, and they support and manage ...

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Resolution Management information

See Tempe, AZ salary details

$12

$27

$53

How much do resolution management jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for resolution management in Tempe, AZ is $27.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $34.52 per hour, depending on experience, location, and employer.

What is resolution management?

Resolution Management refers to the process of identifying, addressing, and resolving issues, conflicts, or disputes within an organization or between parties. Professionals in this field use structured approaches to analyze problems, mediate between stakeholders, and implement solutions that prevent future recurrence. Their goal is to ensure smooth operations, maintain positive relationships, and support business objectives by minimizing disruptions caused by unresolved issues.

How does a resolution management professional typically collaborate with other departments to resolve complex issues?

Resolution Management professionals frequently serve as liaisons between customers, support teams, and other departments such as product, compliance, or legal. They must coordinate closely with these teams to gather relevant information, analyze root causes, and implement effective solutions. Successful collaboration often involves clear communication, timely updates, and a strong understanding of each department's workflow. This cross-functional teamwork ensures that complex issues are resolved efficiently and that all stakeholders are kept informed throughout the process.

What are the key skills and qualifications needed to thrive as a resolution management professional, and why are they important?

To thrive in Resolution Management, you need strong analytical skills, problem-solving capabilities, and a background in conflict resolution or customer service, often supported by a relevant degree or certification. Familiarity with case management software, CRM systems, and incident tracking tools is typically required. Exceptional communication, emotional intelligence, and negotiation skills help you build rapport and effectively resolve disputes. These competencies ensure timely, fair, and satisfactory outcomes for all stakeholders, maintaining organizational integrity and customer trust.

What is the difference between Resolution Management vs Customer Service Representative?

AspectResolution ManagementCustomer Service Representative
Primary RoleOversees and resolves complex customer issues, manages escalation processesHandles general customer inquiries, provides information, and resolves basic issues
Required SkillsProblem-solving, conflict resolution, communication, leadershipCommunication, patience, product knowledge, active listening
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, retail, online support channels
CertificationsCustomer service certifications, conflict resolution trainingCustomer service certifications often preferred

Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

How do I start a career in resolution management?

To start a career in resolution management, gain relevant experience in conflict resolution, customer service, or project management, and develop strong communication and problem-solving skills. Earning certifications such as Certified Resolution Specialist or related credentials can enhance your qualifications. Entry-level roles often require a bachelor's degree and familiarity with industry-specific tools or software.
Resolution Management jobs near you

Denial Resolution Specialist

Glendale, AZ • Remote

RSI ENTERPRISES INC
Finance and Insurance • 51 - 200 employees
Learn more about RSI ENTERPRISES INCexternal

$17/hr

Full-time

Re-posted 4 days ago

Job description

Description

Flexible hours & Work from home remote option

Starting Salary: $17 AND UP (depending on specific experience)


Description: 

We're the wizards behind the scenes, a revenue cycle management crew making magic happen in the billing follow-up and denial management world. You'll play a crucial part in ensuring comprehensive insurance coverage for patients, overseeing insurance eligibility, and managing the billing process with insurance companies

Requirements

Education: 

High school diploma or GED equivalent


Your Job Adventure includes:

Immerse yourself in a multitude of outstanding accounts, unraveling mysteries but with a touch of finesse

Demonstrate mastery over insurance denials, ensuring prompt resolution and securing payments for all stakeholders

Engage in direct communication with insurance representatives, adeptly navigating conversations to untangle the complexities of denial issues

Adhere meticulously to industry regulations, including but not limited to HIPAA, TCPA, and other pertinent rules


Skills Needed:

Proficient in the art of medical billing

Basic Microsoft Office wizardry 

Multitasking like a pro (juggling is your secret talent)

Quick learner with troubleshooting superpowers 


Extra Awesome Attributes:

Dependable (the go-to person) 

Communication enthusiasts

Sharp eye for detail and have a knack for decoding insurance lingo

Master of secrets, handling highly confidential information with the utmost care and finesse


Position Summary: 

Your mission, should you choose to accept it, involves uncovering the secrets of insurance eligibility, correcting claim denials with superhero finesse, and engaging in epic follow-ups with insurance realms. But wait, there's more! Channel your inner customer service wizard as you charm clients and third parties with your infectious positivity. If you're up for a billing bonanza where every denied claim is a chance for triumph, welcome to the squad of Denial Dynamos & Claim Crusaders! Join us and let the billing quest begin!

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