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Resolution Management Jobs in Savannah, GA (NOW HIRING)

BWC Terminals

Terminal Manager Trainee

Savannah, GA · On-site

Identify operational or safety issues, escalate as appropriate, and assist in resolution. * Manage multiple tasks, meet deadlines, and adapt to changing operational priorities. * Maintain regular ...

TICO Tractors

1st Shift Supervisor

Savannah, GA · On-site

Analyze and resolve work problems or assist subordinate(s) in problem resolution. * Manage shift response to leased equipment breakdowns. * Investigate and report all incidents and accidents ...

Broughton Partners

Account Manager

Savannah, GA · On-site

Strong time management skills * Excels in building effective professional relationships * Excellent conflict-resolution and diplomacy skills * Dynamic problem-solving skills Physical Requirements

builders

Driver-Class A CDL Delivery

Rincon, GA · On-site

Conflict Resolution: Manages difficult situations professionally and partners with others to achieve mutually beneficial results. WORK ENVIRONMENT / PHYSICAL ACTIVITY The physical demands described ...

builders

Driver-Class B CDL Delivery

Rincon, GA · On-site

$19 - $24/hr

Conflict Resolution: Manages difficult situations professionally and partners with others to achieve mutually beneficial results. WORK ENVIRONMENT / PHYSICAL ACTIVITY The physical demands described ...

HNTB

Commercial Lead

Savannah, GA · On-site

This opportunity entails being responsible for commercial issue resolution, risk management, contract administration and compliance, and change management on alternative delivery mega transportation ...

HNTB

Senior Commercial Lead

Savannah, GA · On-site

This opportunity entails being responsible for commercial issue resolution, risk management, contract administration and compliance, and change management on alternative delivery mega transportation ...

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All JobsResolution Management JobsResolution Management Jobs in Savannah, GA

Resolution Management information

See Savannah, GA salary details

$12

$26

$51

How much do resolution management jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for resolution management in Savannah, GA is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $33.61 per hour, depending on experience, location, and employer.

What is resolution management?

Resolution Management refers to the process of identifying, addressing, and resolving issues, conflicts, or disputes within an organization or between parties. Professionals in this field use structured approaches to analyze problems, mediate between stakeholders, and implement solutions that prevent future recurrence. Their goal is to ensure smooth operations, maintain positive relationships, and support business objectives by minimizing disruptions caused by unresolved issues.

How does a resolution management professional typically collaborate with other departments to resolve complex issues?

Resolution Management professionals frequently serve as liaisons between customers, support teams, and other departments such as product, compliance, or legal. They must coordinate closely with these teams to gather relevant information, analyze root causes, and implement effective solutions. Successful collaboration often involves clear communication, timely updates, and a strong understanding of each department's workflow. This cross-functional teamwork ensures that complex issues are resolved efficiently and that all stakeholders are kept informed throughout the process.

What are the key skills and qualifications needed to thrive as a resolution management professional, and why are they important?

To thrive in Resolution Management, you need strong analytical skills, problem-solving capabilities, and a background in conflict resolution or customer service, often supported by a relevant degree or certification. Familiarity with case management software, CRM systems, and incident tracking tools is typically required. Exceptional communication, emotional intelligence, and negotiation skills help you build rapport and effectively resolve disputes. These competencies ensure timely, fair, and satisfactory outcomes for all stakeholders, maintaining organizational integrity and customer trust.

What is the difference between Resolution Management vs Customer Service Representative?

AspectResolution ManagementCustomer Service Representative
Primary RoleOversees and resolves complex customer issues, manages escalation processesHandles general customer inquiries, provides information, and resolves basic issues
Required SkillsProblem-solving, conflict resolution, communication, leadershipCommunication, patience, product knowledge, active listening
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, retail, online support channels
CertificationsCustomer service certifications, conflict resolution trainingCustomer service certifications often preferred

Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

How do I start a career in resolution management?

To start a career in resolution management, gain relevant experience in conflict resolution, customer service, or project management, and develop strong communication and problem-solving skills. Earning certifications such as Certified Resolution Specialist or related credentials can enhance your qualifications. Entry-level roles often require a bachelor's degree and familiarity with industry-specific tools or software.

What cities near Savannah, GA are hiring for Resolution Management jobs?

Cities near Savannah, GA with the most Resolution Management job openings:

Resolution Management jobs near you
Infographic showing various Resolution Management job openings in Savannah, GA as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $55,635 per year, or $26.7 per hour.

General Manager

Brothers That Just Do Gutters - Savannah

Savannah, GA • On-site

$70 - $90/hr

Other

Re-posted 29 days ago

Job description

As a General Manager, this role is the primary integrator for the organization, listening closely to the owner’s vision and mapping out a plan to achieve it. The GM brings creative roadmaps to the owner, including detailed plans for achieving the annual and long-term plans. The GM is responsible for the output of all the people on their team. This will require creating, maintaining, and improving the systems and processes the team uses, as well as gaining the type of buy‑in that animates them at peak performance. This role is responsible for all business operations with the exception of sales and marketing. Determine and delegate to staff; which consists of administrative, operational, administration and field employees. To receive regular reports from staff and project updates from field personnel.

Responsibilities
  • Overseeing daily business operations
  • Developing and implementing growth strategies
  • Training low‑level managers and staff
  • Creating and managing budgets
  • Improving revenue
  • Hiring employees
  • Evaluating performance and productivity
  • Analyzing accounting and financial data
  • Researching and identifying growth opportunity
  • Generating reports and giving presentations
Behaviors and Habits needed for success in this role
  • Urgency around results
  • Task management, prioritizing
  • Clear Direction
  • Proactive communication: formal and informal, frequent
  • Issue Collection and resolution management
  • Delegate, instruct and follow up
  • Structure and consistency
  • Comfort with conflict, conflict resolution
  • Appreciation for customer service
  • Ability to integrate Various company functions and departments
  • Exercise Influence
Reporting and Accountabilities required of this role
  • Weekly Financial review with the President to review KPIs
  • Monthly Financial Review to discuss variances, issues, and forecasting
  • Annual Budget meetings
  • Mid‑Year Reforecasting meeting
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