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Resolution Management Jobs in Murfreesboro, TN (NOW HIRING)

MRO Corporation

ROI Account Specialist

Nashville, TN

$13.75 - $19/hr

Effectively manage all mailouts within MRO Clinics CarePortal to ensure efficient releases of ... Previous experience in customer service and conflict resolution Total Compensation Base pay is one ...

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All JobsResolution Management JobsResolution Management Jobs in Murfreesboro, TN

Resolution Management information

See Murfreesboro, TN salary details

$11

$25

$49

How much do resolution management jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for resolution management in Murfreesboro, TN is $25.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $31.83 per hour, depending on experience, location, and employer.

What is resolution management?

Resolution Management refers to the process of identifying, addressing, and resolving issues, conflicts, or disputes within an organization or between parties. Professionals in this field use structured approaches to analyze problems, mediate between stakeholders, and implement solutions that prevent future recurrence. Their goal is to ensure smooth operations, maintain positive relationships, and support business objectives by minimizing disruptions caused by unresolved issues.

How does a resolution management professional typically collaborate with other departments to resolve complex issues?

Resolution Management professionals frequently serve as liaisons between customers, support teams, and other departments such as product, compliance, or legal. They must coordinate closely with these teams to gather relevant information, analyze root causes, and implement effective solutions. Successful collaboration often involves clear communication, timely updates, and a strong understanding of each department's workflow. This cross-functional teamwork ensures that complex issues are resolved efficiently and that all stakeholders are kept informed throughout the process.

What are the key skills and qualifications needed to thrive as a resolution management professional, and why are they important?

To thrive in Resolution Management, you need strong analytical skills, problem-solving capabilities, and a background in conflict resolution or customer service, often supported by a relevant degree or certification. Familiarity with case management software, CRM systems, and incident tracking tools is typically required. Exceptional communication, emotional intelligence, and negotiation skills help you build rapport and effectively resolve disputes. These competencies ensure timely, fair, and satisfactory outcomes for all stakeholders, maintaining organizational integrity and customer trust.

What is the difference between Resolution Management vs Customer Service Representative?

AspectResolution ManagementCustomer Service Representative
Primary RoleOversees and resolves complex customer issues, manages escalation processesHandles general customer inquiries, provides information, and resolves basic issues
Required SkillsProblem-solving, conflict resolution, communication, leadershipCommunication, patience, product knowledge, active listening
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, retail, online support channels
CertificationsCustomer service certifications, conflict resolution trainingCustomer service certifications often preferred

Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

How do I start a career in resolution management?

To start a career in resolution management, gain relevant experience in conflict resolution, customer service, or project management, and develop strong communication and problem-solving skills. Earning certifications such as Certified Resolution Specialist or related credentials can enhance your qualifications. Entry-level roles often require a bachelor's degree and familiarity with industry-specific tools or software.

What cities near Murfreesboro, TN are hiring for Resolution Management jobs?

Cities near Murfreesboro, TN with the most Resolution Management job openings:

Resolution Management jobs near you

Account Resolution Representative - SESAC (Nashville)

Nashville, TN • On-site

SESAC Rights Management, Inc
See more jobs at SESAC Rights Management, Incexternal

$14 - $19.25/hr

Full-time

Re-posted 3 days ago

Job description

SESAC is looking for an Account Resolution Representative to join our team in Nashville. The ideal candidate is an excellent communicator, calm under pressure, enjoys problem solving, and thrives in a fast-paced, team-oriented environment.

In this role you will contact customers with delinquent accounts and work with them to achieve positive, long-term outcomes. In some cases, you are re-establishing the value of the license to motivate payment of past due fees. In other situations, the opportunity is to assist in more administrative related updates that support account resolution and customer retention.


What You Will Be Doing:

  • Regularly contact assigned delinquent accounts via telephone, email and written correspondence.
  • Determine why Licensee has not submitted payment.
  • Address any Licensee questions or concerns which may include re-educating Licensee about the need, value, and benefit of a SESAC license.
  • Provide any required documentation the Licensee may need to substantiate or legitimize the delinquent balance.
  • Work out mutually agreeable terms to resolve the delinquency.
  • When necessary, locate new contact information for Licensees using internet search, social media, as well as secretary of state and liquor board sites.
  • Update account information as necessary and when it is determined that there has been a change of ownership locate contact information for the previous owner to obtain payment of the remaining delinquent balance.
  • Perform administrative duties as necessary and manage projects as assigned.


What Makes You Qualified:

  • Bachelor’s degree or equivalent experience.
  • Excellent communication skills, both oral and written.
  • Ability to solve problems and adept at conflict resolution.
  • Ability to stay organized and motivated.
  • Ability to effectively prioritize and manage workload.
  • Ability to conduct basic account reconciliations.
  • Proficiency with Microsoft Excel, Oracle Advanced Collections, and Salesforce is helpful but not required.
  • General understanding of U.S. Copyright Law and SESAC license agreements is helpful but not required.


This is a hybrid role that will require you to commute to our Nashville office a minimum of three days a week.