ZipRecruiter

Log In

1

Resolution Management Jobs in Akron, PA (NOW HIRING)

Belcan

BOM & Configuration Analyst

Lititz, PA

Proven ability to independently investigate issues, gather information from multiple sources, and drive resolution without direct authority. * Strong organizational skills with the ability to manage ...

Belcan

BOM & Configuration Analyst

Lititz, PA · On-site

Proven ability to independently investigate issues, gather information from multiple sources, and drive resolution without direct authori * ty.Strong organizational skills with the ability to manage ...

next page

Showing results 1-20

All JobsResolution Management JobsResolution Management Jobs in Akron, PA

Resolution Management information

See Akron, PA salary details

$13

$28

$55

How much do resolution management jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for resolution management in Akron, PA is $28.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $35.67 per hour, depending on experience, location, and employer.

What is resolution management?

Resolution Management refers to the process of identifying, addressing, and resolving issues, conflicts, or disputes within an organization or between parties. Professionals in this field use structured approaches to analyze problems, mediate between stakeholders, and implement solutions that prevent future recurrence. Their goal is to ensure smooth operations, maintain positive relationships, and support business objectives by minimizing disruptions caused by unresolved issues.

How does a resolution management professional typically collaborate with other departments to resolve complex issues?

Resolution Management professionals frequently serve as liaisons between customers, support teams, and other departments such as product, compliance, or legal. They must coordinate closely with these teams to gather relevant information, analyze root causes, and implement effective solutions. Successful collaboration often involves clear communication, timely updates, and a strong understanding of each department's workflow. This cross-functional teamwork ensures that complex issues are resolved efficiently and that all stakeholders are kept informed throughout the process.

What are the key skills and qualifications needed to thrive as a resolution management professional, and why are they important?

To thrive in Resolution Management, you need strong analytical skills, problem-solving capabilities, and a background in conflict resolution or customer service, often supported by a relevant degree or certification. Familiarity with case management software, CRM systems, and incident tracking tools is typically required. Exceptional communication, emotional intelligence, and negotiation skills help you build rapport and effectively resolve disputes. These competencies ensure timely, fair, and satisfactory outcomes for all stakeholders, maintaining organizational integrity and customer trust.

What is the difference between Resolution Management vs Customer Service Representative?

AspectResolution ManagementCustomer Service Representative
Primary RoleOversees and resolves complex customer issues, manages escalation processesHandles general customer inquiries, provides information, and resolves basic issues
Required SkillsProblem-solving, conflict resolution, communication, leadershipCommunication, patience, product knowledge, active listening
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, retail, online support channels
CertificationsCustomer service certifications, conflict resolution trainingCustomer service certifications often preferred

Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

How do I start a career in resolution management?

To start a career in resolution management, gain relevant experience in conflict resolution, customer service, or project management, and develop strong communication and problem-solving skills. Earning certifications such as Certified Resolution Specialist or related credentials can enhance your qualifications. Entry-level roles often require a bachelor's degree and familiarity with industry-specific tools or software.

What cities near Akron, PA are hiring for Resolution Management jobs?

Cities near Akron, PA with the most Resolution Management job openings:

Resolution Management jobs near you

Remote Account Resolution Representative

Reading, PA • Remote

Annuity Health Holdings LLC
See more jobs at Annuity Health Holdings LLCexternal

$16 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Description

The Remote Account Resolution Representative contacts customers to assist them in fulfilling their financial obligations.  Through outbound and inbound call efforts, the Representative assists customers in settling account balances and setting up payment arrangements for account resolution.  No experience in collections is required - Annuity Health will train on our state-of-the-art software system, applicable laws related to collection activities, provide innovative ideas and techniques, and teach proper negotiation and dispute resolution skills necessary to be successful in the position.  Annuity Health offers a competitive starting salary and benefits.



Duties/Responsibilities


 Maintain a professional tone and respectful demeanor during all patient or authorized party communications by delivering                 exceptional "patient focused-patient service" at all times.

 Strictly adhere to the Company's Compliance guidelines and expectations, to include Local, State, and Federal requirements.

 Comply with the Company's call structure expectations including but not limited to, proper collection steps and techniques.

 Achieve all assigned goals.

 Properly identify individual account situations, and provide appropriate resolution.

 Correctly status accounts and update applicable windows/fields within those accounts for potential follow-up.

 Provide relevant information by accurately utilizing all available tools/resources to assist in account resolution.

 Keep route maintenance backlog at an acceptable level.

 Recognize pressing issues and escalate to management as they occur.

 Work well with team members/management and not contribute to unproductive group conflict or negativity.

 Represent the Company in a positive manner through professional conduct, attitude, and appearance.

 Follow Company confidentiality and security policies and procedures.

 Understand and comply with company policies and procedures.

 Other duties as assigned by management.



Required Skills/Knowledge

 Previous collection experience preferred.

 Excellent Communication Skills required.

 Basic Computer Skills required.

 Customer Service Skills.

 Conflict Resolution Skills.

 High attention to detail.


Education/Experience

  • High school diploma or General Education Development (GED) Certificate required

Benefits

Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).

Apply