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Resolution Associate Jobs in Boise, ID (NOW HIRING)

US Bank

PWM Private Wealth Management Associate

Boise, ID · On-site

$22.50 - $30/hr

... and problem resolution, escalating items beyond specified authority to the assigned Wealth ... Basic Qualifications - Associate degree, or equivalent work experience - Five or more years of ...

Cable One

Customer Care and Sales Advisor - I

Kuna, ID · On-site

Scheduling service appointments when remote resolution isn't possible * Arranging product returns ... Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and ...

Cable One

Customer Care and Sales Advisor - I

Nampa, ID · On-site

Scheduling service appointments when remote resolution isn't possible * Arranging product returns ... Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and ...

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Resolution Associate information

See Boise, ID salary details

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How much do resolution associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for resolution associate in Boise, ID is $16.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $17.60 per hour, depending on experience, location, and employer.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are the most commonly searched types of Resolution jobs in Boise, ID? The most popular types of Resolution jobs in Boise, ID are:
Resolution Associate jobs near you

Upper Extremities Sales Associate - Boise, Idaho

Stryker

Boise, ID • On-site

$65K/yr

Full-time

Posted 27 days ago

Job description

Work Flexibility: Field-based

Stryker

Position Title: Upper Extremities Sales Associate

What you will do

  • The Upper Extremities Sales Associate will partner closely with Sales Representative(s) in the area to quickly learn the medical device industry and Upper Extremities business, and then contribute to the growth of that business in the assigned territory. He/she will partner with the Sales Rep(s) in all aspects of the sales call pattern, including but not limited to, covering cases in the assigned territory, marketing and promotion of the products in the assigned accounts, building of sets, managing inventory, and, as they learn and grow, beginning to convert customers to Stryker.

  • Attend surgeries in which Stryker Upper Extremities products are used, to ensure all products are available for surgeon use in each case and to instruct surgeons regarding product use and functionality.

  • Educate and inform doctors, nurses, and appropriate staff personnel as to the proper use and maintenance of Stryker products, product functionality and updates, changes to product portfolio, and educational programs.

  • Work with sales teams to contact customers in order to identify sales opportunities, deliver excellent customer service, and further develop the customer relationship.

  • Identify the needs of new prospects, in conjunction with the assigned Sales Representative, and develop appropriate responses.

  • Following extensive product training, tailor Stryker's promotional message based upon knowledge of the customer, advise on appropriate product selection, answer customer questions about product functionality and distinguish Stryker products from those of Stryker's competitors.

  • Perform field calls for the account(s) and assigned territory.

  • Assist in the implementation of new sales plans and effective marketing strategies to competitively position the organization. Partner with the Sales Representative and organization to meet and exceed business targets (quotas).

  • Serve as the primary backup contact for Sales Representative(s). Acquire a basic understanding of the field to include regulatory compliance issues and adhere to these guidelines.

  • Assist in the resolution of any problems or questions that arise in account(s).

  • Partner with Sales Rep(s) on inventory management and building of proper inventory levels and sets to meet customer needs.

  • Assist and partner with Sales Rep(s) in acquiring and processing Customer Purchase Orders (POs) for proper invoicing. Maintain training in sales skills and products.

  • Market the product line to customers, based upon knowledge of functionality, features, and factors that differentiate Stryker's Upper Extremities products from those of its competitors. Remain current on industry, customer, and competitive trends.

  • Participate in and attend sales meetings and professional association meetings outside of regular business hours.

  • Consistently adhere to compliance and the principles of responsibility (AdvaMed) by maintaining the privacy and confidentiality of information; protecting the assets of the organization; acting with ethics and integrity; reporting non-compliance; and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements, and Company's policies and procedures.

What you need

  • Bachelor's Degree OR

    • Associate's degree or Medical Certification (i.e. CST, PT, CPT, etc.) + at least 2 years of professional and/or related experience

    • High School Diploma + at least 4 years of professional and/or related experience

    • 4+ years of active duty military service

Pay Transparency Details

$65,000 salary and may be eligible to earn commission and/or bonuses + benefits.

Travel Percentage: 40%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

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