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Resolution Associate Jobs in Albuquerque, NM (NOW HIRING)

SALES ASSOCIATE

Albuquerque, NM · On-site

$15.58 - $17.52/hr

Directs patrons to proper office as appropriate to seek resolution of problems beyond the information and capabilities available to sales associate. * Answer telephones politely, takes and records ...

New

SALES ASSOCIATE

Albuquerque, NM · On-site

$15.58 - $17.52/hr

Directs patrons to proper office as appropriate to seek resolution of problems beyond the information and capabilities available to sales associate. * Answer telephones politely, takes and records ...

Handle complex civil litigation matters from inception through resolution. * Draft pleadings, motions, briefs, and discovery. * Take and defend depositions, participate in hearings, mediations, and ...

1212 - Sales Associate-ANN

Albuquerque, NM · On-site

$13.50 - $18.50/hr

Addresses client concerns, coming to resolution when possible, and involving management where ... Proactively uses associate education tools to build product and styling knowledge with his/her ...

... resolution for associates including proactivelyseeking out associate comments and concerns by meeting with associates in their work areasEnsures compliance with company policies and procedures by ...

... resolution for associates including proactivelyseeking out associate comments and concerns by meeting with associates in their work areas Ensures compliance with company policies and procedures by ...

Showing results 41-60

Resolution Associate information

See Albuquerque, NM salary details

$10

$16

$20

How much do resolution associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for resolution associate in Albuquerque, NM is $16.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $17.93 per hour, depending on experience, location, and employer.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

Associate, Opportunity & Engagement Set-Up

KPMG

Albuquerque, NM • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago


Job description

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking an Associate, Opportunity & Engagement Set-Up to join our Advisory Operations organization.
Responsibilities:
  • Assist with processing opportunities, manage key performance indicators, work with pursuit teams to finalize opportunities, and allow for engagement code set up if the work is won; collaborate with pursuit team(s) to gather additional details necessary to progress opportunity lifecycle activities and facilitate the successful resolution of any issues that arise
  • Complete CLEAS/CEAC as necessary for an opportunity, including reviewing accompanying documents during setup and facilitating any necessary edits for Risk Management approval; submit Sentinel requests and facilitate resolution of conflict checks through approval; update pricing estimates and initiate them into workflow
  • Support the end-to-end DRB and SOI processes; identify qualifications (including Global Investments), advise pursuit teams, facilitate leadership review sessions, manage monthly reporting, and drive ongoing process enhancements
  • Support special projects as requested
  • Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:
  • Minimum three years of recent experience supporting opportunity lifecycle management related work, and experience within a professional services firm (or similar environment) is preferred
  • Bachelor's degree in business or two years of recent experience mitigating risk management, independence and pricing needs related to a sales agreement
  • Familiarity with software applications and systems of the Firm, including Salesforce, Certinia (pricing tool), Sentinel, CLEAS; aIQ Gemini and M365 Copilot preferred
  • Highly skilled in critical thinking and analytical problem solving, with a proven ability to tackle complex challenges and offer effective solutions; strong time management skills and the aptitude to effectively manage stakeholder expectations; demonstrated ability to exercise independent judgment in making day-to-day decisions in formulating solutions to problems
  • Exceptional communication, interpersonal and organizational skills, allowing for proactive task and project management, as well as stakeholder engagement
  • Some travel may be required, and general workdays sometimes exceed a 9:00am-5:00pm local time workday, possibly resulting in some weekend coverage
  • Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

KPMG LLP and its subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work .
Follow this link to obtain salary ranges by city outside of CA:
https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=4833_9_26
KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.