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Resolution Associate Jobs in New Hampshire (NOW HIRING)

Express & Bonobos

Sales Associate

Manchester, NH

$14 - $19/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Nashua, NH

$14.25 - $19.25/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express

Sales Associate

Manchester, NH

$13.75 - $18.50/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express

Sales Associate

Salem, NH · On-site

$14 - $19/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Salem, NH · On-site

$14 - $19/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express

Sales Associate

Nashua, NH · On-site

$14.25 - $19.25/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Bottomline

Vendor Success Associate

Portsmouth, NH · On-site

Customer Success Associate - Paymode-X Location Hybrid/Remote (This role is predominantly remote ... Manage vendor enquiries and escalations through to successful resolution, ensuring a positive ...

Connection

Associate Buyer (Hybrid)

Merrimack, NH · On-site

$22 - $25/hr

As an Associate Buyer: * You are responsible for relationship building and management for specific ... resolution, and investigating and resolving product packaging and receiving issues. Primary Job ...

Express

Sales Associate Keyholder

Manchester, NH · On-site

$15 - $17/hr

The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our ... Positively resolves customer service-related issues as they arise and determines a resolution or ...

Express

Sales Associate Keyholder

Manchester, NH · On-site

$14.75 - $16.50/hr

The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our ... Positively resolves customer service-related issues as they arise and determines a resolution or ...

Express & Bonobos

Sales Associate Keyholder

Manchester, NH · On-site

$15 - $17/hr

The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our ... Positively resolves customer service-related issues as they arise and determines a resolution or ...

Express

Sales Associate Keyholder

Manchester, NH · On-site

$14.75 - $16.50/hr

... Associate Keyholder provides a great in-store shopping experience for our retail customers and ... resolution or escalates further, communicating all issues and resolutions to Store Management ...

Express

Sales Associate Keyholder

Manchester, NH

$14.75 - $16.50/hr

... Associate Keyholder provides a great in-store shopping experience for our retail customers and ... resolution or escalates further, communicating all issues and resolutions to Store Management ...

SRS Distribution, Inc.

Warehouse Associate

Portsmouth, NH · On-site

$16.25 - $19.25/hr

... resolution. * Provide exceptional customer service by leveraging comprehensive knowledge of company ... The Warehouse Associate reports directly to the Operations Manager, Assistant Branch Manager or ...

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Resolution Associate information

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, you typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience in customer service or dispute resolution. Entry-level roles often require familiarity with case management software and the ability to handle sensitive information. Gaining relevant certifications or training in conflict resolution can improve job prospects.
Resolution Associate jobs near you

Sales Associate

Express & Bonobos

Manchester, NH

$14 - $19/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Overview
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
About Express
Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Store Name
Mall of New Hampshire
Responsibilities
Express is seeking a Retail Sales Associate to join our team.
The Sales Associate is responsible for providing a great in-store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, etc.
KEY RESPONSIBILITIES
  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
  • Follow company policies and procedures to ensure the safety of all our associates and customers.
  • Assist with product launch changes according to company SOP.
  • Provide a Great Customer Experience
  • Deliver on all aspects of the customer experience model.
  • Process transactions quickly and accurately reducing the customers wait time.
  • Positively resolve customer service-related issues as they arise and determine resolution or escalate further - communicate all issues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
  • Other essential functions may occur as directed by your supervisor.

REQUIRED EXPERIENCE & QUALIFICATIONS
  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Meets physical requirements

CRITICAL SKILLS & ATTRIBUTES
  • Previous retail experience preferred
  • Customer service skills and ability to interact with customers
  • Strong verbal and written communication skills specifically with customers, sales leadership team and associates
  • Demonstrated collaborative skills and ability to work well within a team

BENEFITS AND COMPENSATION
PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including:
  • Medical, pharmacy, dental and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.
Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.
Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.
Closing
If you would like to know more about the California Consumer Privacy Act click here.
Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.

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