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Residential Associate Jobs in Rochester, NY (NOW HIRING)

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Residential Associate information

See Rochester, NY salary details

$32.6K

$52.2K

$73.5K

How much do residential associate jobs pay per year?

As of Aug 12, 2026, the average yearly pay for residential associate in Rochester, NY is $52,227.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $63,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a residential associate, and why are they important?

To thrive as a Residential Associate, you need a solid understanding of property management, tenant relations, and basic maintenance, often supported by a high school diploma or relevant experience. Familiarity with property management software, leasing systems, and basic building maintenance tools is typically required. Strong interpersonal skills, problem-solving abilities, and professionalism help build positive tenant relationships and handle resident concerns effectively. These competencies are crucial for ensuring smooth property operations, resident satisfaction, and the overall success of the residential community.

What is the difference between Residential Associate vs Maintenance Technician?

AspectResidential AssociateMaintenance Technician
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in property management or customer serviceHigh school diploma; certifications in HVAC, plumbing, or electrical work often preferred
Work EnvironmentApartment complexes, residential communities, property management officesResidential buildings, maintenance shops, on-site or in-field
Employer & Industry UsageProperty management companies, real estate firms, residential communitiesProperty management, facilities maintenance, residential buildings
Common Search & Comparison IntentYesYes

The Residential Associate primarily focuses on customer service, leasing support, and resident relations within residential communities. In contrast, Maintenance Technicians handle repairs, upkeep, and technical maintenance tasks. While both roles work in residential settings and may require similar certifications, the Residential Associate emphasizes resident interaction, whereas the Maintenance Technician concentrates on physical maintenance and repairs.

What is a residential associate?

Residential Associates are professionals who support the daily operations and well-being of residents in facilities such as group homes, assisted living communities, or rehabilitation centers. Their duties often include supervising residents, assisting with daily activities, ensuring safety, and providing emotional support. Residential Associates work closely with both residents and other staff to maintain a positive and structured living environment. They may also help implement care plans and assist with basic administrative tasks. This role is essential for creating a safe, supportive, and engaging environment for individuals who require residential care.

What are some common challenges residential associates face when working with residents in group living settings?

Residential Associates often encounter the challenge of supporting residents with diverse backgrounds, personalities, and needs while maintaining a safe and structured environment. Handling conflicts or behavioral issues, ensuring adherence to house policies, and providing emotional support are integral parts of the role. Effective communication, patience, and strong problem-solving skills are essential to navigate these situations and foster a positive community atmosphere. Team collaboration and regular training also help Residential Associates manage these challenges successfully.
What are the most commonly searched types of Residential jobs in Rochester, NY? The most popular types of Residential jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Residential Associate jobs? Cities near Rochester, NY with the most Residential Associate job openings:
Residential Associate jobs near you

RESIDENTIAL ASSOCIATE- FT

Catholic Charities Family and Community Services

Rochester, NY • On-site

$19.25 - $19.75/hr

Full-time

Retirement

Re-posted 26 days ago

Job description

Job Type
Full-time
Description
We are Hiring!
Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential. We proudly serve and employ people from all backgrounds and experiences.
If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day. Be a part of something truly special.
Employment Type: Full-Time
Schedule: Fri-Tues 4p-12a
Salary: $19.25-19.75 (.75 increase upon Med Certification)
Top Benefits and Perks:
  • Competitive salary and 403b retirement plan
  • Generous time off package and work-life balance
  • Comprehensive benefits package
  • Supportive and collaborative environment
  • Opportunities for growth and development
  • Intrinsic reward of truly making a difference in people's lives

Qualifications:
  • Minimum of High School Diploma or GED required. Associate's degree in human services or related field preferred.
  • Valid and clean NYS Driver's License. Experience: Two years of experience in the human services field, crisis intervention, residential setting, or emergency services. Knowledge of homeless client issues preferred. Experience with conflict resolution techniques preferred.

A relevant combination of education and experience will be considered.
About the role:
Under general supervision, provide a safe, therapeutic environment for the residents through medication management, recreation and facility management in addition to other residential activities for clients. Maintains confidentiality and ethical standards as identified by the NYS OASAS and other relevant governing bodies. Effectively supports ongoing and collaborative communication amongst all program staff, adhering to established agency communication protocols and is responsible for ensuring a trauma informed care environment.
Key Responsibilities:
  • Monitors residents to assure a safe therapeutic environment.
  • Cover nonclinical psychoeducational groups as needed
  • Observes peer-led activities
  • Provides transportation when needed
  • Conducts room and personal belonging searches to ensure the safety of the environment and program participants.
  • Conducts urine toxicology screens as scheduled or randomly if needed while practicing universal precautions
  • Provides conflict management to residents as needed.
  • Supervises the preparation of meals by clients to assure sanitation, safety & nutritional standards are met satisfactorily. Required to complete L2 certification
  • Maintains cleanliness of facility, including assigning chores, cleanup tasks and doing necessary follow-up to ensure satisfactory completion.
  • Debriefs relevant information to incoming employees during shift exchange; conducts visible rounds to ensure all residents are accounted for and the environment is safe at beginning and end of each shift
  • Carries out emergency procedures to ensure the safety of residents and staff when required. Notifies Residence Manager of any emergency situations immediately.
  • Conducts monthly fire drills.
  • Engages security system.
  • Provides medication observation and monitoring utilizing established protocols in absence of LPN coverage
  • Completes and maintains all necessary documentation in compliance with the agency and appropriate regulatory standards.
  • Enters shift notes into electronic client record database per each scheduled shift
  • Completes group notes into electronic client record database by the end of each shift
  • Completes incident reports, documenting any unusual incidents or situations as needed.
  • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.
Requirements
Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.
Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS's corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.
Join us and help make a positive impact on our community!
***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet
Salary Description
19.25-19.75

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