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Resident Services Associate Jobs in Florida (NOW HIRING)

Cottages at Palm Beach

$61K - $81K/yr

The Resident Services Director supervises other associates and coordinates Resident Care Programs to comply with state regulations. Essential Functions: * Interview residents and families prior to ...

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Resident Services Associate information

What are some common challenges resident services associates face when supporting residents, and how can they effectively handle them?

Resident Services Associates often encounter challenges such as managing multiple resident concerns simultaneously, addressing urgent maintenance requests, and balancing administrative duties with face-to-face service. Effective communication and strong organizational skills are essential for prioritizing tasks and ensuring residents feel heard and supported. Building rapport with residents and collaborating closely with property management and maintenance teams can help resolve issues efficiently and foster a positive living environment.

What are the key skills and qualifications needed to thrive as a resident services associate, and why are they important?

To thrive as a Resident Services Associate, you need strong customer service skills, organizational abilities, and experience in property management or hospitality, often supported by a high school diploma or equivalent. Familiarity with property management software, scheduling tools, and basic office systems is typically required. Exceptional communication, conflict resolution, and problem-solving abilities help you stand out in this role. These skills are essential for ensuring resident satisfaction, efficient operations, and the smooth handling of inquiries or issues within a residential community.

What is the difference between Resident Services Associate vs Leasing Consultant?

AspectResident Services AssociateLeasing Consultant
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales or customer service experience
Work EnvironmentOn-site at residential communities, assisting residentsOn-site at leasing offices, engaging with prospective tenants
Employer & Industry UsageProperty management companies, apartment complexesReal estate firms, property management companies
Common Search & ComparisonResident Services Associate vs Leasing Consultant

The Resident Services Associate primarily focuses on assisting current residents with their needs and maintaining community satisfaction, while the Leasing Consultant concentrates on marketing properties and securing new tenants. Both roles require customer service skills and are vital in property management but differ in their main responsibilities and interactions.

What is a resident services associate?

Resident Services Associates are professionals who support residents in apartment complexes, senior living communities, or other residential facilities. Their responsibilities often include responding to residents' needs, coordinating community events, handling administrative tasks, and ensuring a positive living environment. They serve as a key point of contact between residents and management, helping to address concerns and facilitate communication. This role requires excellent customer service, organizational skills, and a genuine interest in improving residents' quality of life.
What are the most commonly searched types of Resident Services jobs in Florida? The most popular types of Resident Services jobs in Florida are:
What are popular job titles related to Resident Services Associate jobs in Florida? For Resident Services Associate jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Resident Services Associate jobs in Florida look for? The top searched job categories for Resident Services Associate jobs in Florida are:
What cities in Florida are hiring for Resident Services Associate jobs? Cities in Florida with the most Resident Services Associate job openings:
Resident Services Associate jobs near you
Infographic showing various Resident Services Associate job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Administrative Assistant Resident Services

Orlando Neighborhood Improvement Corporation, Inc.

Orlando, FL • On-site

$19 - $22/hr

Full-time

Re-posted 2 days ago

Job description

JOB TITLE: Administrative Assistant

EMPLOYER: Orlando Neighborhood Improvement Corporation

STATUS: Full-time non-exempt (40 hours)

REPORTS TO: Vice President of Resident Services & Development

HOURS: 10:00 a.m. to 7:00 p.m.


SUMMARY: This position provides essential administrative, data management, and programming support to ensure efficient daily operations and effective service delivery. This role coordinates schedules, maintains accurate records and databases, and supports reporting, outreach, and program activities. The position requires strong organizational skills, attention to detail, and the ability to handle sensitive information with confidentiality. Working collaboratively with staff and community partners, the Administrative Assistant contributes to operational efficiency, data integrity, and the overall success of resident services programs.

DUTIES AND RESPONSIBILITIES:

  • Coordinate and schedule meetings, conferences, and community programs.
  • Maintain and update program materials, including manuals, guides, and the community resource database, in accordance with established protocols.
  • Conduct research on local agencies to identify partnership opportunities and enhance service utilization.
  • Support program planning, resource coordination, and engagement with community partners and service providers.
  • Generate reports and compile data to support program evaluation and decision-making.
  • Track and report on program outcomes and participant data to ensure accurate documentation and analysis.
  • Handle sensitive information in compliance with data security and confidentiality standards.
  • Assist with transitioning records from physical to digital formats.
  • Support data migration and verify accuracy and completeness of records.
  • Utilize data systems to ensure efficient and accurate data entry.
  • Follow established policies to ensure compliance and maintain data integrity.
  • Collaborate with team members to review data and report discrepancies.
  • Support database training for staff, including onboarding and ongoing guidance on best practices.
  • Travel between multiple OINC locations as needed.
  • Participate in required staff meetings and training sessions.
  • Perform additional duties as assigned by the Resident Services Manager. 

SUPERVISORY ROLE:

This position does not have supervisory responsibilities.


REQUIREMENTS AND SKILLS:

  • Associates degree (AS) from an accredited school in Office Administration or a related field.
  • Minimum oft wo (2) years of recordkeeping and other administrative duties experience.
  • Ability to pass level II background check fingerprinting.
  • Required strong computer skills: Microsoft Office Suite.
  • Occasional evening and weekend hours are required.
  • Good knowledge of database systems.
  • Fast and efficient typing/data entry skills.
  • Ability to handle confidential information with discretion and professionalism.
  • Other skills required:
  • Ability to learn and use other software programs and applications needed.
  • Ability to write and edit work for spelling and grammar.
  • Ability to read and interpret written information.
  • Ability to speak clearly and persuasively in positive or negative situations, to listen and get clarification, and to perform group presentations.



Mon - Fri, 10:00 am to 7:00 pm
8 hours per day excluding breaks.