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Resident Relations Jobs in California (NOW HIRING)

Seabreeze Management Company

$21/hr

... relation to association business procedures. When requested, composes correspondence and ... Strong interpersonal skills; able to work with all levels of management, residents, vendors, etc.

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How much do resident relations jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for resident relations in California is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $23.77 per hour, depending on experience, location, and employer.

What is a resident relations professional?

Resident Relations refers to professionals responsible for fostering positive relationships between residents and management within apartment complexes, residential communities, or senior living facilities. Their duties often include addressing resident concerns, resolving disputes, coordinating events, and ensuring a high level of satisfaction for those living in the community. They serve as a point of contact for residents and help maintain a welcoming and supportive environment. Strong communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive as a resident relations professional?

To thrive as a Resident Relations professional, you need strong customer service skills, conflict resolution abilities, and a background in property management or hospitality, often supported by relevant certifications or experience. Familiarity with property management software, CRM systems, and communication platforms is typically required. Exceptional interpersonal skills, active listening, and problem-solving abilities help foster positive relationships with residents. These competencies are essential for ensuring resident satisfaction, resolving issues efficiently, and maintaining a harmonious living environment.

What are some common challenges faced by resident relations professionals and how are they typically addressed?

Resident Relations professionals often encounter challenges such as resolving resident complaints, managing expectations, and facilitating communication between residents and property management. Addressing these issues requires strong interpersonal skills, patience, and the ability to mediate conflicts diplomatically. Many organizations provide ongoing training and support, encourage regular feedback from residents, and promote a team-based approach to ensure positive resident experiences and efficient problem resolution.

What is the difference between Resident Relations vs Leasing Consultant?

AspectResident RelationsLeasing Consultant
CredentialsCustomer service experience, property management knowledgeSales skills, leasing certifications often preferred
Work EnvironmentResident interactions, community eventsProperty tours, leasing negotiations
Employer & IndustryProperty management companies, apartment communitiesReal estate firms, property leasing offices

Resident Relations focuses on maintaining positive relationships with current residents, handling service requests, and community engagement. Leasing Consultants primarily handle property tours, leasing inquiries, and new tenant onboarding. While both roles require customer service skills and industry knowledge, Resident Relations emphasizes ongoing resident satisfaction, whereas Leasing Consultants concentrate on attracting new tenants and lease agreements.

What is resident relations?

Resident relations is a job role focused on managing interactions between property management and residents to ensure satisfaction, address concerns, and foster community. It often involves communication skills, conflict resolution, and familiarity with property policies and amenities.

What are the most commonly searched types of Resident Relations jobs in California?

The most popular types of Resident Relations jobs in California are:

What are popular job titles related to Resident Relations jobs in California?

For Resident Relations jobs in California, the most frequently searched job titles are:

What job categories do people searching Resident Relations jobs in California look for?

The top searched job categories for Resident Relations jobs in California are:

What cities in California are hiring for Resident Relations jobs?

Cities in California with the most Resident Relations job openings:

Resident Relations jobs near you
Infographic showing various Resident Relations job openings in California as of August 2026, with employment types broken down into 2% As Needed, 70% Full Time, 24% Part Time, 3% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,396 per year, or $20.9 per hour.

Director Resident Relations

Rancho Palos Verdes, CA • On-site

Episcopal Communities & Services
Non-Profits • 201 - 500 employees
Learn more about Episcopal Communities & Servicesexternal

$83K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

) Join our family as a Director of Resident Relations at a beautiful community that offers exceptional benefits and where you can make a difference in the lives of our residents every single day!
What You'll Get: This full-time salaried position comes with a competitive benefits package that includes Medical, Dental, and Vision coverage, Flex Spending Account, company-paid Long-Term Disability, Basic Life and AD&D, 401(k) plan with Employer Match, on-demnad pay, as well as a Year-End Bonus!
What Makes Us Special:
  • As a not-for-profit, The Canterbury is committed to not only providing exceptional homes for older adults but creating unique opportunities for continual growth and learning for both our residents and team members.
  • Our company is very secure, as we have been providing exceptional homes, services, and care for seniors since 1923.

What Our Employees Have to Say About Us:
  • "I have become part of a community made up of individuals who share a common goal of care and support, not only for our residents but for one another as well. As a team we build each other up and this kind of commitment to solidarity and harmony really makes ECS unique." - D.C.
  • "I always leave my workday with a sense of accomplishment, and gratitude for being part of such a wonderful community." - N.H.
  • "The effort that ECS has put into the employee wellness initiative is not going unnoticed. I am not only impressed, but grateful to be a part of ECS who obviously values its employees." - K.D.

What Makes This Position Special? Responsible for managing all aspects of resident satisfaction and care including identifying resources for health, social, and emotional needs and coordinating support services.
What You'll Do:
  • Responsible for admission, move-in, and orientation process for all new residents in independent and assisted living. Works with Sales/Marketing and Environmental Services to ensure smooth move-in process
  • Provides support to new residents to ensure a smooth integration into community life and activities. Works with Resident Welcoming Committee, Wellness Team, Director of Creative Living, Chaplain, and others as needed to support resident life.
  • Assists residents in problem solving and accessing needed services and implements programs and services to maintain or enhance resident independence including utilizing community resources.
  • Participate in resident assessments and reassessments ensuring that the resident, family, and/or responsible party understands the process and results in a non-clinical fashion.
  • Serve as the primary liaison between residents' family members/responsible parties and team members to ensure that concerns are addressed. Maintain accurate records of interactions, issues, and resolutions.
  • Collaborates with other team members to ensure quality of care and sets standards that create a sense of security for the residents.
  • Encourages residents and family members/ responsible parties to take an active role in resident's care including participation in development and maintenance of individual care plan.
  • Coordinates resident transfers and discharges with resident, family members/responsible parties, and - team members including assuming possession of community property and completing necessary paperwork.
  • Maintains and updates the Resident Directory to ensure accuracy and accessibility.
  • Reviews and revises Resident Handbook as needed to reflect current policies and procedures
  • Conducts investigations related to resident theft or loss incidents in a timely and professional manner
  • Performs pet assessments and oversees the management of pet- related matters in accordance with community guidelines
  • Oversees the resident survey process and coordinates follow-up as needed.
  • Assigns and manages resident parking spaces according to community policies and availability

The Skills You'll Need: Bachelor's Degree in social work, gerontology, healthcare, or related field and 2+ years of experience working with the older adults, preferably in a long-term care setting or an equivalent combination of education and experience that provides the necessary knowledge, skills, and abilities.
Why You Should Apply Now:
  • You will not only feel appreciated for the work that you do, but you will understand the impact you're having on the lives we serve.
  • Excellent growth & advancement opportunities.
  • Long-lasting stable company.
  • Amazing food options to choose from for only $3.50
  • Bonus program.

Job Type: Full-time (salary)

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