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Resident Experience Manager Jobs in Virginia (NOW HIRING)

KRS Holdings Inc

Community Manager

Richmond, VA · On-site

$60K - $65K/yr

Manage resident concerns and resolve issues quickly and professionally ... Leasing & Resident Experience * Drive leasing activity, occupancy, renewals, and resident retention.

KRS Holdings Inc

Community Manager

Richmond, VA · On-site

$60K - $65K/yr

Manage resident concerns and resolve issues quickly and professionally ... Leasing & Resident Experience * Drive leasing activity, occupancy, renewals, and resident retention.

Thalhimer Multifamily

Community Manager

Newport News, VA · On-site

$60K - $70K/yr

As a part of our team, you will play a pivotal role in enhancing the resident experience, managing operations, and contributing to the growth of our multifamily properties. What We're Looking For:

Thalhimer Multifamily

Community Manager

Richmond, VA · On-site

As a part of our team, you will play a pivotal role in enhancing the resident experience, managing operations, and contributing to the growth of our multifamily properties.What We're Looking For:The ...

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Resident Experience Manager information

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$11

$23

$36

How much do resident experience manager jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for resident experience manager in Virginia is $23.09, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $25.96 per hour, depending on experience, location, and employer.

What is a resident experience manager?

Resident Experience Managers are professionals responsible for ensuring a positive and engaging living environment within residential communities, such as apartment complexes or senior living facilities. They focus on enhancing residents’ satisfaction by organizing events, addressing concerns, and improving communication between residents and management. Their goal is to build a sense of community, resolve issues promptly, and help retain residents by delivering exceptional service. These managers often collaborate with maintenance, leasing, and administrative teams to create a welcoming atmosphere.

How does a resident experience manager typically collaborate with other departments to enhance resident satisfaction?

Resident Experience Managers regularly work with teams such as maintenance, leasing, and property management to address resident concerns and improve overall satisfaction. They act as a liaison, ensuring that resident feedback is communicated and acted upon by relevant departments. This collaboration often involves coordinating community events, resolving service requests efficiently, and developing initiatives that foster a positive living environment. Strong communication and relationship-building skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a resident experience manager, and why are they important?

To thrive as a Resident Experience Manager, you need expertise in property management, customer service, and conflict resolution, often supported by a degree in hospitality, business, or a related field. Familiarity with property management software, CRM systems, and sometimes certifications like Certified Apartment Manager (CAM) are commonly required. Exceptional interpersonal communication, problem-solving, and organizational skills help you build strong relationships and address resident needs proactively. These skills are vital for maintaining high resident satisfaction, minimizing turnover, and ensuring smooth community operations.

What is the difference between Resident Experience Manager vs Leasing Consultant?

AspectResident Experience ManagerLeasing Consultant
CredentialsCustomer service skills, property management knowledgeSales skills, leasing certifications
Work EnvironmentResident relations, community events, property managementApartment tours, leasing negotiations, client interactions
Employer & Industry UsageProperty management companies, multifamily communitiesApartment communities, leasing offices
Search & Comparison IntentCustomer experience, resident retentionApartment leasing, rental process

The Resident Experience Manager focuses on enhancing resident satisfaction and community engagement, while the Leasing Consultant primarily handles leasing processes and new tenant acquisition. Both roles require strong communication skills and industry knowledge but differ in their core responsibilities and daily tasks.

How much does a resident experience manager make?

A resident experience manager typically earns between $50,000 and $70,000 annually, depending on location, experience, and the size of the property or company. They often require strong communication and customer service skills and may oversee resident relations, events, and amenities.

What are the most commonly searched types of Resident Experience jobs in Virginia?

The most popular types of Resident Experience jobs in Virginia are:

What cities in Virginia are hiring for Resident Experience Manager jobs?

Cities in Virginia with the most Resident Experience Manager job openings:

Resident Experience Manager jobs near you
Infographic showing various Resident Experience Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $48,020 per year, or $23.1 per hour.

Resident Experience Manager - 1200 West Marshall

Richmond, VA • On-site

American Campus Communities
Real Estate • 1 - 5K employees

6.0

Company rating: 6.0 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

189th of 256 rated facilities management

Recommended by students

Recommended by parents

Respectful managers

Learn more about American Campus Communitiesexternal

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Resident Experience Manager - 1200 West Marshall
Department: Property Admin
Employment Type: Full Time
Location: 1200 West Marshall - Richmond, VA
Reporting To: Director of Property Management
Compensation: $60,000 / year
Description
The Resident Experience Manager leads the property team creating an exceptional living environment for our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ensuring that all resident interactions meet high standards. Additionally, you will manage financial oversight, partner with the Service Manager on budget performance, and maintain strong communication with university partners. This is the senior-most role on property.
  • Supervise entire office team and all community assistants, providing leadership that translates to an exceptional resident experience - from prospective resident to lease renewal - by overseeing all leasing, marketing, and administrative operations for property.
  • Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives and to create a positive, engaging workplace for team.
  • Conduct performance evaluations of direct reports and performance discussions with team members.
  • Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
  • Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts at property are at company standard. Serve as lease executor if applicable.
  • Direct team's marketing efforts, ensuring successful events and programs; ensure website is being regularly audited for accuracy and visual standards.
  • Manage the process to assist with collecting resident feedback and survey results, as well as creating action plans for improvement.
  • Manage property's administrative needs, including scheduling, payroll, deposits/invoices, package management, incident reports, posting requirements, and contracts.
  • Partner closely with Service Manager to ensure property is consistently well-maintained and meets curb appeal standards.
  • Work closely with Service Manager to own property financials, including purchasing and performance to budget.
  • Ensure consistent and ongoing communication with University partners.
  • Represent ACC as property leader at resident functions and marketing events.
  • Exercise discretion in overseeing all resident communication, including events and notices. Responsible for rent collection and eviction processes in partnership with centralized services as needed.
  • Effectively resolve resident conflicts and disputes.
  • Maintain key control oversight, including key box access.
  • Other duties as assigned by manager.

Ideal Candidate
The ideal candidate for the Resident Experience Manager role is an early-career leader with experience in leasing, marketing, customer service, or operations, and is prepared to oversee property operations and team performance. This role includes supporting and developing team members, managing processes and systems, and ensuring consistent execution that drives property success and resident satisfaction.
Candidates should demonstrate strong communication and problem-solving skills, including the ability to navigate conflict resolution and support team development. While candidates may not have led all aspects of a property, they should be ready to grow into full site-level leadership responsibilities.
American Campus Communities Culture Commitments
  • Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
  • The core of American Campus culture involves everyone being fully invested in everything that e do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
  • Serve as an American Campus representative and liaison in all interactions.
  • Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
  • 2 years' of leadership experience in student or multi-family housing, or similar industry
  • Bachelor's degree in business or relevant field preferred
  • Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills
  • Strong communication and collaboration skills
  • Demonstrated leadership skills

Benefits & Perks
  • Benefits:
    • Dental
    • Vision
    • 401(k) with Employer Matching
    • Medical & Dependent Care Flexible Spending Accounts (FSA)
    • Life Insurance
    • Sick Leave
    • Paid Time Off
    • Paid Pregnancy & Childbirth Leave
    • Paid Paternity Leave
    • Health Insurance
    • Health Savings Account (HSA) with Employer Matching
    • Short-Term & Long-Term Disability
  • Perks:
    • Preferred Membership Pricing at Local & National Companies
    • CoreGiving Volunteer Days
    • Referral Program
    • Charity Matching Program

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