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Reservations Jobs in Connecticut (NOW HIRING)

Mystic Seaport Museum

Reservations Manager

Mystic, CT · Hybrid

Reservations Manager Job Grade : RFT position, 35hrs/week Department : Visitor Services Reports To : Visitor Journey Director Coordinates with : Education, Finance, Group Sales, IT, Interpretation ...

Mystic Seaport Museum

Reservations Manager

Mystic, CT · On-site

Reservations Manager Job Grade : RFT position, 35hrs/week Department : Visitor Services Reports To : Visitor Journey Director Coordinates with : Education, Finance, Group Sales, IT, Interpretation ...

Mystic Seaport Museum

Reservations Manager

Mystic, CT · On-site

$45K/yr

Reservations Manager Job Grade : RFT position, 35hrs/week Department : Visitor Services Reports To : Visitor Journey Director Coordinates with : Education, Finance, Group Sales, IT, Interpretation ...

U-Haul

Reservation Manager

Plainville, CT · On-site

Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy. * Assist with the Company's U-Box portable ...

U-Haul

Reservation Manager

Plainville, CT · On-site

Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy. * Assist with the Company's U-Box portable ...

U-Haul

Reservation Manager

Plainville, CT · On-site

Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy. * Assist with the Company's U-Box portable ...

U-Haul

Reservation Manager

Plainville, CT · On-site

Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy. * Assist with the Company's U-Box portable ...

River Link Hotels

Front Desk Agent

Groton, CT · On-site

$14.25 - $18/hr

Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the ...

Hampton Inn- Groton

Front Desk Agent

Groton, CT · On-site

$14.25 - $18/hr

Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the ...

Hampton Inn- Groton

Front Desk Agent

Groton, CT

$14.25 - $18/hr

Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the ...

Hampton Inn- Groton

Front Desk Agent

Groton, CT · On-site

$14.25 - $18/hr

Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the ...

River Link Hotels

Front Desk Agent

Groton, CT · On-site

$14.25 - $18/hr

Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the ...

Mohegan

VIP Host - Novelle

Uncasville, CT · On-site

Makes reservations via the Nightpro and Open Table systems * Coordinates all guest seating in accordance with front of house operations * Observes tables and keeps track of clean, dirty and occupied ...

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Reservations information

See Connecticut salary details

$11

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How much do reservations jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for reservations in Connecticut is $18.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.14 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a reservations agent?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems (like OPERA or Amadeus), booking platforms, and office software is commonly required. Excellent communication, problem-solving abilities, and a calm, courteous demeanor help you stand out in this role. These skills ensure accurate bookings, satisfied customers, and efficient handling of inquiries in a fast-paced hospitality environment.

What are some common challenges faced by reservations agents, and how can they be overcome?

Reservations agents often encounter challenges such as managing high call volumes during peak times, handling last-minute booking changes, and addressing customer concerns promptly. To overcome these, strong organizational skills and familiarity with booking software are essential. Effective communication and patience are also key, as agents must frequently collaborate with other departments, such as sales and front desk teams, to ensure smooth guest experiences. Continuous training and staying updated on property offerings can further enhance problem-solving abilities.

What is a reservations agent?

Reservations, as a job title, typically refer to professionals who handle the booking and management of services such as hotel rooms, flights, car rentals, or restaurant tables. Their responsibilities include assisting customers with inquiries, processing bookings, updating reservation systems, and sometimes handling cancellations or special requests. Reservations staff often work in hospitality, travel, or related industries and are essential for ensuring a smooth and efficient booking experience for guests or clients.

What is the difference between Reservations vs Customer Service Representative?

AspectReservationsCustomer Service Representative
CredentialsHigh school diploma; some roles may require hospitality certificationsHigh school diploma; customer service training often preferred
Work EnvironmentHotels, airlines, travel agenciesCall centers, retail, corporate offices
Industry UsageTravel, hospitality, airline industriesVarious sectors including retail, telecom, finance
Primary FocusBooking and managing reservationsAssisting customers with inquiries and issues

Reservations specialists focus on booking and managing reservations within the travel and hospitality industries, while Customer Service Representatives handle a broader range of customer inquiries across multiple sectors. Both roles require strong communication skills but differ in their specific responsibilities and work environments.

What are the most commonly searched types of Reservations jobs in Connecticut?

The most popular types of Reservations jobs in Connecticut are:

What are popular job titles related to Reservations jobs in Connecticut?

For Reservations jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Reservations jobs in Connecticut look for?

The top searched job categories for Reservations jobs in Connecticut are:

Reservations jobs near you
Infographic showing various Reservations job openings in Connecticut as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,775 per year, or $18.2 per hour.

Reservations Manager

Mystic Seaport Museum

Mystic, CT • Hybrid

Full-time

Posted 14 days ago

Job description

Description

Position title: Reservations Manager

Job Grade: RFT position, 35hrs/week

Department: Visitor Services

Reports To: Visitor Journey Director

Coordinates with: Education, Finance, Group Sales, IT, Interpretation, Watercraft, Visitor Services, Membership, and Public Programs


SUMMARY DESCRIPTION:

Mystic Seaport Museum seeks an organized, customer-focused, and detail-oriented Reservations Manager to oversee all reservation and booking operations for museum admissions, educational programs, group tours, special events, boat cruises, and facility rentals. This role serves as a superuser of the Tessitura CRM system and requires strong analytical, reporting, and data management skills. The Reservations Manager supervises the Reservations Specialist to ensure an exceptional guest experience from initial inquiry through arrival while maximizing revenue opportunities and maintaining efficient reservation processes across the Museum's diverse offerings. The Manager supports the Visitor Journey Director with data review, report building, and reporting out on sales metrics and analytics museum-wide. Hybrid work arrangements may be available, allowing for remote work one day per week based on seasonal workload and operational requirements.


DUTIES AND RESPONSIBILITIES:

  • Manage daily reservation operations for school programs, group tours, camps, boat cruises, charters, special events, and facility rentals.
  • Oversee the Tessitura reservation system and maintain accurate booking records and customer information.
  • Process reservations, modifications, cancellations, payments, and refunds in accordance with museum policies.
  • Collaborate with Education, Visitor Services, Group Sales, Watercraft, and Finance departments to ensure successful program execution.
  • Generate confirmations, invoices, and related reservation documentation.
  • Facilitate and track grant funding allocations for school field trips and scholarship requests for summer camp
  • Set up annual CampDocs for summer camper health paperwork
  • Supervise the Reservations Specialist, including approval of timecards, time off requests, and schedules.
  • Maintain and update standard operating procedures for general and Tessitura-specific procedures.
  • Support membership sales in conjunction with reservations when applicable.
  • Monitor and report departmental performance metrics and identify opportunities for improvement.
  • Recommend process improvements to enhance efficiency, accuracy, and guest satisfaction
  • Participate in Museums Operations and Tessitura Users Group Meetings
  • Stay up to date on best practices in Tessitura by participating in Tessitura Community Forums, Knowledgebase training, etc.
  • Other duties as assigned.

Requirements

REQUIRED QUALIFICATIONS:

  • Strong customer service and relationship management skills.
  • Excellent written, verbal, and interpersonal communication skills
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Tessitura or other CRM/POS systems including constituent records, bookings, reporting, analytics, and dashboard creation.
  • Proficiency in Microsoft Office applications, especially Excel, Outlook, Teams, and SharePoint.
  • Represent the Museum and Reservations team with professional confidence onsite and at conferences
  • BA/BS in related field or commensurate experience (2-3-year minimum) in a busy office setting


Preferred Qualifications

  • Touch typing 65 wpm or above preferred
  • Experience in a museum, cultural institution, educational organization, or tourism destination.

Apply