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Reservation Assistant Jobs in Wells, ME (NOW HIRING)

Black Point Inn

Guest Services Agent

Scarborough, ME · On-site

$19 - $21/hr

Handle guest requests, such as booking tours or making restaurant reservations * Assist with check ... Proficiency with computer systems and software, such as Microsoft Office and reservation management ...

SSH DT Portland LLC

Front Desk Agent

Portland, ME · On-site

$14.75 - $18.75/hr

Make reservation, transportation, or entertainment reservations for guest.Deposit guest valuables ... Ability to assist with various office tasks as needed. Ability to scrupulously follow all StepStone ...

StepStone Hospitality

Front Desk Agent

Portland, ME · On-site

$14.75 - $18.75/hr

Make reservation, transportation, or entertainment reservations for guest. Deposit guest valuables ... Ability to assist with various office tasks as needed. Ability to scrupulously follow all StepStone ...

StepStone Hospitality

Front Desk Agent

South Portland, ME · On-site

$14.75 - $18.75/hr

Make reservation, transportation, or entertainment reservations for guest. * Deposit guest ... Ability to assist with various office tasks as needed. * Ability to scrupulously follow all ...

StepStone Hospitality Inc.

Front Desk Agent

Portland, ME · On-site

$14.75 - $18.75/hr

Make reservation, transportation, or entertainment reservations for guest.Deposit guest valuables ... Ability to assist with various office tasks as needed. Ability to scrupulously follow all StepStone ...

SSH Tru Portland LLC

Front Desk Agent

South Portland, ME · On-site

$14.75 - $18.75/hr

Make reservation, transportation, or entertainment reservations for guest. * Deposit guest ... Ability to assist with various office tasks as needed. * Ability to scrupulously follow all ...

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Reservation Assistant information

See Wells, ME salary details

$30.5K

$63K

$114.8K

How much do reservation assistant jobs pay per year?

As of Sep 6, 2026, the average yearly pay for reservation assistant in Wells, ME is $62,958.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $73,700.00 per year, depending on experience, location, and employer.

What is a reservation assistant?

Reservation Assistants are professionals who handle booking and reservation requests for customers, typically in industries such as hospitality, travel, or events. They are responsible for processing reservations, confirming availability, and providing information about services. Their role often includes answering customer inquiries, updating reservation systems, and ensuring that guest preferences or special requests are recorded. Strong communication and organizational skills are essential for this position, along with familiarity with booking software.

What are the key skills and qualifications needed to thrive as a reservation assistant?

To thrive as a Reservation Assistant, you need strong organizational skills, attention to detail, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with reservation management software, booking systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help you stand out in this role. These skills and qualities are crucial for ensuring efficient booking processes, high customer satisfaction, and smooth daily operations.

What are some common challenges faced by reservation assistants and how can they be managed effectively?

Reservation Assistants often encounter challenges such as handling high call volumes, managing last-minute booking changes, and resolving overbooking issues. Effective time management, clear communication skills, and familiarity with booking software are essential for staying organized and providing excellent customer service. Building strong relationships with team members and staying calm under pressure can also help Reservation Assistants navigate busy periods and deliver positive experiences to clients.

What is the difference between Reservation Assistant vs Front Desk Agent?

AspectReservation AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, travel agencies, event venuesHotels, resorts, hospitality establishments
Primary ResponsibilitiesHandling reservations, managing booking systems, customer inquiriesChecking in/out guests, answering phones, assisting visitors

Both Reservation Assistants and Front Desk Agents work in hospitality settings, focusing on guest interactions. Reservation Assistants primarily manage bookings and reservations, while Front Desk Agents handle guest check-ins, check-outs, and front desk duties. The roles often overlap but differ mainly in their core functions within the guest service process.

Reservation Assistant jobs near you

Front Desk Associate

HomeAwhile Scarborough, ME

South Portland, ME

$14.50 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Front Office Associate


Maine Course Hospitality Group is a hospitality company built on Fun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives—for our guests and our team. Join us and help create an exceptional guest experience while supporting smooth front desk and hotel operations.

We are hiring a Front Office Associate to welcome guests, manage reservations, handle check-ins and check-outs, and deliver outstanding customer service. This role is essential in ensuring a positive first impression and providing professional, efficient front desk support throughout a guest’s stay.

Why Join MCHG

We offer competitive wages and excellent full-time benefits, including:

  • Health, Dental, and Vision Insurance

  • Life Insurance

  • 401(k)

  • Paid Time Off (PTO)

  • Company Discounts

  • Supportive and respectful work environment

Key Responsibilities

  • Greet and welcome guests with excellent customer service

  • Manage front desk operations including check-in, check-out, and reservation management

  • Process guest payments accurately; handle cash, credit cards, and daily balancing

  • Answer all incoming calls professionally and follow company sales and service standards

  • Assist guests with room selection, room upgrades, and brand program enrollment

  • Handle room and rate changes while following hotel policies and guest needs

  • Review VIP arrivals, special requests, and ensure accurate guest notes

  • Coordinate with Housekeeping on room status and readiness

  • Provide guests with information about hotel amenities, services, and local attractions

  • Maintain clean, organized, and safe work areas at all times

  • Communicate effectively with management and all hotel departments

  • Represent MCHG positively and professionally while interacting with guests and the community

  • Follow all company policies, procedures, and safety standards

Qualifications

  • Previous front desk, hotel, or customer service experience preferred

  • Strong guest service and hospitality skills

  • Excellent verbal and written communication skills

  • Basic computer skills; ability to learn hotel PMS and reservation systems

  • Strong attention to detail, accuracy, and ability to multitask

  • Positive attitude, professional appearance, and reliable attendance

  • Ability to stand and walk for extended periods; lift 35–50 lbs as needed

  • Must be available to work a flexible schedule including nights, weekends, and holidays

MCHG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

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