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Reputation Jobs in New York (NOW HIRING)

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Reputation information

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$23K

$53K

$83.1K

How much do reputation jobs pay per year?

As of Aug 21, 2026, the average yearly pay for reputation in New York is $52,981.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,077.00 and $60,676.00 per year, depending on experience, location, and employer.

What is a reputation manager?

Reputation managers are professionals who help individuals or organizations maintain, improve, and protect their public image, especially online. Their main tasks include monitoring media coverage, responding to negative reviews or comments, and promoting positive content to shape public perception. They often work with businesses, celebrities, and anyone concerned about their digital footprint. Reputation managers use various strategies, such as search engine optimization (SEO), public relations campaigns, and crisis management to influence public opinion. Their goal is to ensure that their clients are seen in the best possible light by audiences and stakeholders.

What are the key skills and qualifications needed to thrive as a reputation manager, and why are they important?

To thrive as a Reputation Manager, you need expertise in public relations, crisis management, and digital communications, often supported by a degree in communications, marketing, or a related field. Familiarity with social media monitoring tools, SEO strategies, and online analytics platforms is essential for tracking and shaping public perception. Strong interpersonal skills, strategic thinking, and the ability to remain calm under pressure help you effectively manage sensitive issues and build positive stakeholder relationships. These skills are crucial for proactively protecting and enhancing an organization's brand image in today's fast-paced digital environment.

What are common challenges faced by reputation managers when working with cross-functional teams?

Reputation managers often collaborate with marketing, PR, customer service, and legal teams to ensure consistent messaging and mitigate potential risks. A common challenge is aligning the priorities and communication styles of different departments, especially during a crisis or when responding to negative publicity. Reputation managers must be proactive in fostering clear communication, setting shared goals, and quickly coordinating responses. Building strong relationships across teams can help streamline processes and improve overall brand perception.

What is the difference between Reputation vs Customer Service Representative?

AspectReputationCustomer Service Representative
Required CredentialsOften no formal credentials, but reputation management certifications can helpHigh school diploma or equivalent; customer service training
Work EnvironmentOnline, corporate, or agency settings focused on brand imageRetail, call centers, or office environments interacting directly with customers
Industry UsageCommon in marketing, PR, and brand managementWidespread across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding reputation management roles and skillsCustomer interaction, problem-solving, and communication skills

Reputation roles focus on managing and enhancing a company's public image, often involving online reputation monitoring and PR strategies. Customer Service Representatives handle direct customer interactions, resolving issues and providing support. While both roles involve communication, reputation management emphasizes brand perception, whereas customer service centers on customer satisfaction and support.

What are the most commonly searched types of Reputation jobs in New York?

The most popular types of Reputation jobs in New York are:

What are popular job titles related to Reputation jobs in New York?

For Reputation jobs in New York, the most frequently searched job titles are:

What job categories do people searching Reputation jobs in New York look for?

The top searched job categories for Reputation jobs in New York are:

Reputation jobs near you
Infographic showing various Reputation job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $52,981 per year, or $25.5 per hour.

Senior Manager, External Communications & Social Reputation

MrBeast

New York, NY • Hybrid

Full-time

Re-posted 21 days ago

Job description

Senior Manager, External Communications & Social Reputation

New York, NY (Hybrid - 3+ days in office)

We're looking for a socially fluent, strategically sharp communications leader to shape how our brand shows up in real-time public conversations. This senior individual-contributor role sits at the intersection of corporate reputation, executive voice, and high-signal platforms - turning reactive moments into opportunities to build lasting trust. You'll design the systems, guardrails, and playbooks that let our brand engage authentically at the speed of culture while supporting our most visible executives.

Reporting to the Chief Communications Officer, you will work hand-in-hand with the CEO, Founder, and other senior leaders, as well as cross-functional marketing and content teams. This is a high-visibility role in a fast-moving creator-economy environment where your high judgment, systems thinking, and platform fluency will directly elevate the brand. 

Core Outcomes (12-18 Month Horizon)

  • Drive measurable gains in corporate brand sentiment, trust, and positive engagement across priority public platforms
  • Strengthen and professionalize executive social presence and content cadence, particularly on LinkedIn and X.
  • Establish a consistent, authentic, platform-native corporate brand voice and presence across X, LinkedIn, and emerging channels
  • Design and launch a best-in-class social reputation framework (listening rapid detection thoughtful response learning loops) with clear governance and reporting
  • Mentor and develop early-career communications talent, building a strong bench for the future

Key Responsibilities

  • Define and evolve the brand's public voice and engagement strategy on high-signal platforms
  • Build and manage a thoughtful editorial calendar focused on reputation, thought leadership, and trust-building
  • Create tone-of-voice guidelines, scenario-based response protocols, and clear escalation pathways
  • Partner directly with the CEO and Founder to elevate their LinkedIn presence, content cadence, and professional footprint
  • Identify, train, and empower internal subject-matter experts to engage authentically with communities when appropriate
  • Lead timely, high-judgment responses to emerging issues, balancing speed, brand values, and strategic impact
  • Implement social listening, trend monitoring, and early-warning analytics to stay ahead of conversations
  • Deliver concise, actionable weekly insights and recommendations to leadership
  • Collaborate closely with marketing, content, and agency partners to ensure seamless swim lanes and coordinated execution
  • Provide on-the-ground media and engagement support in New York as needed
  • Over time, mentor early-career communications team members and contribute to hiring and development decisions

Qualifications

  • 6-9+ years in external communications, direct-to-community engagement, or social-first reputation roles
  • Deep fluency in X (Twitter) and strong understanding of Reddit dynamics; comfort with LinkedIn executive positioning
  • Proven experience managing high-visibility issues or crises in public environments
  • Track record of building systems, workflows, and measurement frameworks from the ground up
  • Experience advising or partnering directly with senior executives or high-profile leaders
  • Demonstrated success mentoring or developing early-career communicators

Preferred Skills

  • Experience shaping employer brand or culture storytelling on LinkedIn (video formats a plus)
  • Background in entertainment, creator economy, media, gaming, or agency environments
  • Familiarity with social listening and sentiment analysis tools
  • Experience coordinating with PR agencies and managing press relationships

What Success Looks Like

  • Brand sentiment and trust metrics show consistent positive trajectory
  • Executive social presence is professional, active, and aligned with company goals
  • High-visibility matters are handled swiftly and constructively with minimal escalation
  • Thought-leadership content is delivered reliably and resonates with target audiences
  • Community interactions are high-quality, constructive, and reflective of brand values
  • Early-career team members are growing, engaged, and performing at a high level

Core Values for Success in This Role

  • Exercises calm, disciplined judgment even in fast-moving public situations
  • Communicates with exceptional clarity, cultural fluency, and brand alignment
  • Serves as a dedicated brand advocate while engaging communities with authenticity and respect
  • Takes full ownership of outcomes and drives solutions proactively
  • Operates with a collaborative "we" mindset
  • Balances urgency with thoughtful risk assessment
  • Builds strong trust with executives and external stakeholders alike
  • Continuously refines systems through reflective learning and iteration
  • Is comfortable in ambiguity and proactive when solutions or processes do not yet exist.

Ready to build something that matters?

If you're the rare person who can move at the speed of culture while protecting and elevating a brand with care and precision, we'd love to talk.

Target total compensation ranges from $158,000 - $206,000, including a fixed annual salary of $118,000 - $160,000, an employee equity plan grant, bonus, plus comprehensive benefits.

Apply