Reputation Manager Jobs in Austin, TX (NOW HIRING)

HOUSEKEEPING MANAGER | ARRIVE HOTEL AUSTIN

POSITION PROFILE

We're looking for an organized, conscientious Housekeeping Manager to manage daily operations of the housekeeping department at ARRIVE Austin. The ideal candidate will be a motivating team leader that's up to the task of managing staff, performing room inspections, making schedules, and exceeding our high standards of cleanliness and trusty service.

ABOUT ARRIVE AUSTIN

Located in the heart of East Austin, ARRIVE Austin is the perfect neighborhood hotel for guests looking for a blend of modern luxury, local authenticity, and friendly hospitality. With meticulously designed rooms and three distinct dining outlets, ARRIVE Austin welcomes travelers and locals alike. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at ARRIVE Austin!

THE TASK AT HAND:

• Supervises the day-to-day operations of the housekeeping department and assist as needed during high occupancy.
• Maintain high standards of cleanliness in the hotel, including guest rooms, common areas and offices.
• Manage the hotel mini bar, including ordering products, maintaining inventory control, organizing secure storage, and implementing loss prevention measures. This also involves ensuring items are properly tracked and replenished as needed.
• Oversee the laundry facility, which includes purchasing and ordering all linen, terry, robes, and cleaning cloths. Maintain accurate inventory levels and ensure timely restocking of supplies.
• Manage departmental purchases by overseeing the ordering, inventory, storage, and loss prevention of all items used within the department.
• Maintain and update all guest collateral placed in the rooms.
• Respond to requests in an expedient, professional manner.
• Interact with guests to ensure satisfaction and handles guests concerns as necessary.
• Examines rooms, halls, lobby, bathrooms, and/or housekeeping storage areas to determine need for repairs, replacement of furniture or equipment, and makes recommendations to management.
• Train, counsel and discipline team members, as needed.
• Seek continual improvement for the department and hotel.
• Comply with all policies, procedures and regulations that relate to the local, state and federal laws.
• Advises front desk agent of rooms readiness for occupancy.
• Use correct cleaning chemicals for designated surfaces, according to hotel requirements.
• Clean guest rooms by category priority.
• Empty trash containers.
• Remove all dirty terrycloth and replace with clean par to designated layout.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Inspect condition of bathrobes and replace if soiled/damaged.
• Remove dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Clean closets and door tracks on check-out rooms, removing dust and debris.
• Ensure correct amount and placement of hangers, extra blanket/pillow.
• Dust, polish and realign furniture to floor plan.
• Open all drawers/doors in check-out rooms and remove items left by guest.
• Check under bed(s), chairs and sofa for debris and remove if present.
• Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
• Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
• Dust pictures, frames and mirrors
• Remove dust and debris on television, clock radio, remote control and cable box.
• Set correct time on clock; correct TV channel.
• Clean all lamps and light switches; check for proper working order.
• Remove dust, spots and smears from windows, ledges and frames.
• Remove dust, grease and smears from telephones and reposition properly.
• Empty liquid from ice bucket and wipe all surfaces dry.
• Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked.
• Must be completely flexible with scheduling and be open to varied schedules every week based on hotel occupancies.
• Follow uniform guideline.
• Perform any other reasonable duties as required by management.
• Lead by example at all times and stay visible to staff.
• Be part of a leadership team of brand advocates who believe in what ARRIVE Austin has to offer and who are personally invested in its success.
• Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect.
• Assist in building a culture of open communication, spend time with team members and be available for them (open door policy)
• Continuously strive to improve and maintain client and guest experiences.
• Be a leader in managing the overall reputation management of the hotel.
• Continue to give the brand a voice – naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners). Easily translate a passion for the brand into a unique experience for both guest and employees
• Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property.
• Effectively manage wages and controllable expenses
• Focus on maximizing the financial performance of the department.
• Monitor performance against budgets and goals.
• Participate as an active member of the hotel’s Safety Committee, and ensure a safe workplace for all associates.
• Participate in weekly property inspections and adhere to all cleanliness, maintenance and styling guidelines.

WHAT WE'RE LOOKING FOR:

• Has a strong working knowledge of and passion for hospitality
• Minimum 2 years of housekeeping management experienc
• Strong leadership skills and is able to build a cohesive team to achieve the highest quality of customer service
• Displays a strong hands-on approach
• Thinks critically and objectively
• Guest service oriented
• Strong knowledge of cleaning products
• Requires a flexible schedule for weekdays and weekends and holidays and a variety of shifts (AM, PM etc.).
• Must be able to stand or walk a minimum of eight hours.
• Requires mobility and prolonged standing, walking, bending and lifting up to 50 lbs.

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.

• Must be able to work a flexible schedule and shifts – weekends & holidays as needed
• Requires mobility and prolonged standing, walking, bending and lifting up to 50 lbs

MORE ABOUT US:

Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.

We’re a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we’re always looking for spirited, hardworking, passionate people that can join our team and grow with us!