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Reputation Management Jobs in Toronto, ON (NOW HIRING)

HomeEquity Bank

CX Data and Insights Manager

Toronto, ON · Remote

  • Medical

  • Dental

  • Retirement

Public & Customer Sentiment & Reputation Management * Monitor and manage the organization's public customer feedback channels, including Trustpilot and Google Reviews. * Coordinate responses to ...

DAC Group

Senior Account Manager

Toronto, ON

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Demonstrate in depth knowledge of DAC's product offerings, such as full-funnel media, search engine marketing (SEM), search engine optimization (SEO), local SEO, reputation management, content ...

Veritas Communications

Senior Director

Toronto, ON

Offer seasoned counsel on issues, reputation management, and cultural risk, equipping clients to navigate a fast-moving environment. * Identify cultural, societal, and industry trends that open ...

Stagwell Global LLC

Senior Director

Toronto, ON

Offer seasoned counsel on issues, reputation management, and cultural risk, equipping clients to navigate a fast-moving environment. * Identify cultural, societal, and industry trends that open ...

Bayer

Director, Government and Industry Affairs

Toronto, ON · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

... and management team in all matters concerning government and industry affairs This role advocates, protects, maintains and enhances Bayer's reputation amongst external stakeholders and political ...

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All JobsReputation Management JobsReputation Management Jobs in Toronto, ON

Reputation Management information

See Toronto, ON salary details

$23.9K

$54.3K

$118.3K

How much do reputation management jobs pay per year?

As of Aug 14, 2026, the average yearly pay for reputation management in Toronto, ON is $54,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,356.00 and $50,102.00 per year, depending on experience, location, and employer.

How do you become a reputation management professional?

To become a reputation management professional, individuals typically need a background in public relations, marketing, or communications, along with strong writing, research, and social media skills. Gaining experience through internships or entry-level roles in digital marketing or PR helps build relevant expertise, and certifications in social media management or online reputation management can enhance credibility. Familiarity with online review platforms, SEO, and analytics tools is also beneficial for success in this field.

What are the key skills and qualifications needed to thrive in reputation management?

To thrive in Reputation Management, you need strong communication, crisis management, digital marketing skills, and typically a bachelor’s degree in communications, public relations, or a related field. Familiarity with social media monitoring tools, SEO platforms, and reputation management software is often required, as well as certifications like Google Analytics or HubSpot can be beneficial. Excellent problem-solving, emotional intelligence, and the ability to work under pressure are valuable soft skills in this role. These competencies are essential for effectively protecting and enhancing an organization’s public image in a fast-paced digital landscape.

What does a reputation management do?

A reputation management professional monitors and influences the public perception of individuals or organizations by managing online reviews, social media presence, and search engine results. They use tools like SEO, content creation, and crisis communication to improve or restore reputation and often work within a strategic communication environment.

What are the most common challenges faced by professionals in reputation management roles?

Professionals in Reputation Management often navigate challenges like rapidly addressing negative publicity, handling online reviews, and managing communications during crisis situations. The fast-paced nature of digital media means that issues can escalate quickly, requiring quick decision-making and coordinated efforts with PR, legal, and customer service teams. In addition, staying updated with changing online trends and managing multiple platforms simultaneously is part of the daily routine. Overcoming these challenges not only sharpens your strategic thinking skills but also provides solid experience for career growth into senior communications or brand management roles.

What is a reputation management job?

A Reputation Management job involves monitoring, influencing, and maintaining the public perception of a person, brand, or company. Professionals in this field handle online reviews, social media presence, public relations, and crisis communication to ensure a positive reputation. They use strategies such as content creation, SEO, and customer engagement to shape public opinion. The goal is to build trust, manage negative feedback, and enhance brand credibility.

What are the most commonly searched types of Reputation Management jobs in Toronto, ON?

The most popular types of Reputation Management jobs in Toronto, ON are:

What are popular job titles related to Reputation Management jobs in Toronto, ON?

For Reputation Management jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Reputation Management jobs in Toronto, ON look for?

The top searched job categories for Reputation Management jobs in Toronto, ON are:

Reputation Management jobs near you
Infographic showing various Reputation Management job openings in Toronto, ON as of August 2026, with employment types broken down into 67% Full Time, 30% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $54,328 per year, or $26.1 per hour.

CX Data and Insights Manager

HomeEquity Bank

Toronto, ON • Remote

Full-time

Medical, Dental, Retirement

Re-posted 26 days ago

Job description

WHO WE ARE

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we're passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage product.

OUR VALUES, OUR PASSION

At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.

  • Customer-Focused. Passionate Advocates
  • Courage to Act. Do the Right Thing
  • One Team. One Vision
  • Think Long-Term. Ever-Evolving
  • Be Exceptional. Inspire Greatness

POSITION SUMMARY

The CX Data & Insights Manager is responsible for the management and implementation of programs that capture, analyze, and translate the voices of customers and partners into clearly communicated, actionable insights that inform strategic and operational decision-making across the organization.

This role manages the Voice of the Customer (VoC) and Voice of the Partner (VoP) programs, as well as the Customer Research Community, overseeing the collection, synthesis, and clear communication of feedback and research insights across key touchpoints in the customer journey. Through a mix of primary and secondary research, customer feedback programs, digital sentiment monitoring, and ongoing customer engagement initiatives, the Manager, CX Data and Insights ensures the organization maintains a deep and current understanding of the needs, motivations, and experiences of its customers and our core demographic, Canadians 55+.

The role plays a critical part in elevating a data-driven, customer-centric culture, ensuring that marketing strategies, product and service design, and organizational priorities are grounded in evidence and informed by the real needs of our unique customer base.

Situated within the Marketing department, this role partners closely with teams across client services, strategy, product, marketing, sales, technology, and operations to ensure customer insights inform decisions across the organization. By identifying friction points and opportunities throughout the customer journey, the Manager contributes to improvements in customer experience, engagement, satisfaction, and Net Promoter Score (NPS).

MAJOR RESPONSIBILITIES

Voice of the Customer & Partner Programs

  • Manage and evolve the organization's Voice of the Customer (VoC) and Voice of the Partner (VoP) programs, ensuring systematic collection, analysis, reporting, and absorption of feedback across key journey touchpoints.

  • Oversee the triage and management of customer feedback requiring follow-up, ensuring issues are escalated and addressed appropriately in collaboration with relevant teams.

  • Analyze feedback and behavioural data to identify and report on key drivers of satisfaction, dissatisfaction, loyalty, and advocacy.

  • Translate insights into clear recommendations that inform CX improvements and business priorities.

Customer Research & Insights Leadership

  • Build, implement, and grow a Customer Research & Insights Community on the Alida platform that helps the organization understand the real wants, needs, and friction points of customers, and informs the Bank's thought leadership initiatives.

  • Design and execute qualitative and quantitative research initiatives, including surveys, interviews, focus groups, and secondary research reviews.

  • Montor and maintain Community health and ensure optimal participant engagement and satisfaction that can be leveraged for ongoing studies, rapid feedback, and concept testing.

  • Identify and synthesize patterns and trends in customer data, translating complex findings into clear insights for internal stakeholders.

Public & Customer Sentiment & Reputation Management

  • Monitor and manage the organization's public customer feedback channels, including Trustpilot and Google Reviews.

  • Coordinate responses to reviews and complaints, ensuring timely and empathetic communication that reflects brand standards.

  • Analyze online feedback trends to identify emerging issues, reputational risks, and opportunities for improvement.

Continuous Improvement

  • Translate research findings into clear, actionable insights and recommendations that inform campaign development, messaging effectiveness, customer engagement and satisfaction strategies.

  • Develop and maintain customer insight reporting frameworks, including dashboards, research summaries, and executive presentations.

  • Track and analyze key customer metrics, including Net Promoter Score (NPS) and other customer experience indicators.

  • Stay current on research methodologies, industry trends, and demographic insights affecting Canadians aged 55+, proactively sharing relevant insights across the organization.

  • Ensure insights are shared effectively across the organization through regular reporting, presentations, and cross-functional collaboration.

  • Foster a culture of evidence-based decision making, ensuring teams leverage insights to guide priorities and improvements.

  • Proactively identify research opportunities to support strategic business decisions across the organization.

SKILLS AND EXPERIENCE REQUIRED

Qualifications

  • 5-8+ years of experience in customer insights, market research, Voice of the Customer, or CX analytics.

  • Experience designing and managing customer feedback and research programs, including NPS and survey-based research.

  • Experience with research platforms such as Alida, Qualtrics, or similar customer insight tools.

  • Strong knowledge of quantitative and qualitative research methodologies, including survey design, interviews, and insights synthesis.

  • Experience analyzing customer data and translating findings into actionable business insights.

  • Excellent verbal and written communication skills; a compelling and clear storyteller and presenter.

  • Experienced with creating reports for a variety of audiences.

  • Highly collaborative with experience working with cross-functional stakeholders in marketing, product, strategy, or CX environments.

  • BA / BS degree in Psychology, Sociology, Anthropology, Market Research, Business, Human-Computer Interaction, Information Studies, or a related field or equivalent work experience.

WORKING CONDITIONS UNIQUE TO JOB

  • Hybrid work environment

WHY WORK AT HOMEEQUITY BANK?

Great Environment

HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility - an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.

We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.

A Dynamic Culture - With People at the Centre

We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto's Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.

Growth and Opportunities
We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.

Celebrating Great Work and People

We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say 'great job' to their colleagues and leaders.

From our Appreciate! Program to the High Five Award Program and President's Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.


Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.

The Perks (for eligible employees)

  • HomeEquity Bank offers a competitive total rewards package that includes:

  • Extended health and dental benefits

  • Employee & Family Assistance Program

  • Employer-Matched Group Retirement Savings Plan

  • Employee Share Investment Plan

  • Well-being initiatives including: a wellness account; virtual self-care programs and extended mental health benefits

  • Employee corporate discount for GoodLife Fitness

HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Please note that our successful candidate is required to complete a background check.

Stay in the Know

Find out what we're up to online, and learn more about what makes HomeEquity Bank a great place to work:

LinkedIn
Youtube
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Chip.ca

Join Us! If you're ready to build the future of reverse mortgages, we want to hear from you.

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